KYC Operations Team Lead at Adyen | Madrid

About Adyen Adyen is a leading financial technology platform that delivers a comprehensive suite of payment, data, and financial solutions for renowned customers such as Facebook, Uber, H&M, and Microsoft. Our mission is to empower ambition by providing seamless financial services. We cultivate an environment that fosters success, where our team is encouraged to take ownership of their careers. Our motivated professionals collaborate to tackle complex technical challenges, delivering innovative and ethical solutions that help businesses accelerate their growth. Role Overview As the KYC Operations Team Lead based in Madrid, you will spearhead a dedicated team responsible for conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) checks on our global customer base. Your leadership will ensure adherence to compliance standards and Service Level Agreements (SLAs), while enhancing the customer experience. Your team will collaborate closely with our commercial, compliance, and product divisions, working with some of the world’s largest companies to maintain regulatory compliance. You will play a crucial role in refining the customer onboarding process, positioning Adyen for future growth. Our team is highly customer-centric, driven, and thrives on shared success. You will be part of a diverse global team with varied backgrounds and skill sets. Lead the KYC process during the onboarding of new merchants, ensuring compliance and efficiency. Define and communicate key objectives, goals, and SLAs for the team. Evaluate performance metrics, track progress, and present results to senior leadership, being responsible for all team decision-making. Coach, mentor, and manage team members, providing direct feedback. Recruit and onboard talented CDD/KYC Analysts to support Adyen and our merchants' growth. Location and Work Environment This position is based out of our office in Madrid. As an office-first company, we prioritize in-person collaboration and do not offer remote-only roles.

This is Adyen Adyen is a leading financial technology platform that offers a comprehensive solution for payments, data, and financial products. We serve high-profile clients such as Meta, Uber, LVMH, Leboncoin, Decathlon, and Qonto. Our goal is to empower businesses to achieve their ambitions through innovative technology. At Adyen, we cultivate a supportive environment where our team members can thrive and take ownership of their careers. Our motivated individuals tackle unique technical challenges at scale, collaborating as a team to deliver ethical solutions that accelerate business success. Technical Consultant We are seeking a Technical Consultant who possesses a strong technical background and hands-on experience with integration design, project management, and a keen focus on merchant satisfaction. In this role, you will be the primary liaison for our merchants’ technical teams, assisting them throughout the design, development, testing, and launch phases of their integrations with Adyen’s platform. Your commitment to ensuring a seamless merchant experience will be paramount throughout the project lifecycle. As a Technical Consultant, you will engage in a variety of projects involving diverse payment solutions, including e-commerce platforms, marketplaces, and card issuing programs. By leveraging your technical skills and business insight, you will ensure an efficient implementation process while maintaining clear communication with our merchants and internal teams. This position is located in our Madrid office, and we are looking for someone who is both consultative and technically adept. Key Responsibilities: Apply development and programming expertise to build scalable and robust solutions for merchant integrations, ensuring compliance with payment best practices. Act as a consultative partner across various sectors such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through the integration journey. Collaborate with Sales, Account Managers, Product, and Engineering teams to deliver exceptional merchant experiences and drive ongoing enhancements. Utilize project management and technical consulting skills to oversee high-quality project delivery, ensuring the technical integrity of merchant integrations. Advise on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while working with Developers and Product Managers to improve the platform.

Welcome to Adyen!Adyen is at the forefront of financial technology, offering a comprehensive suite of payment, data, and financial products tailored for esteemed clients such as Meta, Uber, LVMH, Leboncoin, Decathlon, and Qonto. We are dedicated to creating a platform engineered for ambition, where innovation meets ethical solutions.Our culture fosters an environment rich in opportunities for our team members to excel, supported by a framework that empowers them to take ownership of their careers. We are a collective of motivated professionals who embrace unique technical challenges, collaborating to deliver exceptional results that accelerate our clients' success.Position: Implementation EngineerWe are seeking a talented Implementation Engineer with robust technical expertise and hands-on experience in integration design and project management, emphasizing a strong merchant focus. In this pivotal role, you will serve as the primary liaison for our merchants’ technical teams, guiding them through the critical phases of designing, developing, testing, and launching their integrations with Adyen’s platform. Your priority will be to ensure a seamless and exceptional merchant experience across the entire project lifecycle.As an Implementation Engineer, you will engage with diverse projects spanning various payment solutions, including e-commerce platforms, marketplaces, and card issuing programs. By utilizing your technical skills and business insight, you will be instrumental in facilitating a smooth implementation process, ensuring clear communication with merchants and internal teams alike. This role is based in our Madrid office, and we are looking for someone who possesses both consultative and technical abilities.Your Responsibilities:Apply your development and programming expertise to create scalable, robust solutions for merchant integrations, while adhering to best practices in payments.Act as a consultative partner across specific verticals, such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through their integration journeys.Collaborate with cross-functional teams, including Sales, Account Managers, Product, and Engineering, to ensure seamless merchant experiences and drive ongoing improvements.Utilize project management and technical consulting skills to oversee high-quality project delivery, ensuring the technical integrity of merchant integrations.Advise on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while working closely with Developers and Product Managers to enhance our platform.

Welcome to AdyenAdyen is a leader in providing integrated payment solutions, data management, and financial products for top-tier customers like Meta, Uber, LVMH, Leboncoin, Decathlon, and Qonto. Our innovative financial technology platform is designed to empower businesses to achieve their goals with ambition and efficiency.At Adyen, we foster a collaborative environment that champions professional growth and success. Our team consists of motivated individuals who tackle unique technical challenges and deliver ethical solutions that enable businesses to thrive in a fast-paced digital landscape.Join Our Team as an Implementation EngineerWe are currently seeking a talented Implementation Engineer who possesses a strong technical background, integration design expertise, and project management skills, all while maintaining a keen focus on merchant success. In this pivotal role, you will serve as the main technical liaison for our merchants, guiding them through the various stages of design, development, testing, and deployment of their integrations with our platform. Your primary goal will be to ensure an outstanding experience for our merchants throughout the project lifecycle.As an Implementation Engineer, you will engage with diverse projects across multiple payment solutions, including e-commerce platforms, marketplaces, and card issuing initiatives. Your technical acumen and business insight will be crucial in ensuring seamless implementations and fostering effective communication between merchants and our internal teams. This position is based in our Madrid office, and we are looking for someone who is both consultative and technically proficient.Key Responsibilities:Apply your programming and development skills to create scalable and effective solutions for merchant integrations, ensuring compliance with payment best practices.Act as a consultative partner in specific sectors such as e-commerce, point of sale, and multi-functional platforms, guiding merchants through the integration process.Collaborate with Sales, Account Managers, Product, and Engineering teams to enhance the merchant experience and drive continuous improvements.Utilize your project management and technical consulting abilities to oversee high-quality project delivery, ensuring the technical integrity of merchant integrations.Advise on optimizing payment solutions, including checkout experiences, authentication processes, omni-channel payments, and platform onboarding, while working closely with Developers and Product Managers to enhance our offerings.

Welcome to Adyen! At Adyen, we revolutionize the financial technology landscape by providing a comprehensive suite of payment, data, and financial solutions. Our esteemed clients include industry giants like Meta, Uber, H&M, and Microsoft, solidifying our position as the go-to financial technology platform. We are driven by ambition and innovation in every aspect of our work. We believe in fostering a dynamic environment where talented individuals can thrive. Our culture encourages ownership, collaboration, and problem-solving amongst diverse teams facing unique technical challenges. Together, we develop ethical and innovative solutions that empower businesses to achieve their goals efficiently. About Our Financial Products: Adyen is expanding its horizons beyond payments, creating a comprehensive range of embedded financial services tailored for platforms, marketplaces, SaaS businesses, on-demand services, and crowdfunding initiatives. Our mission is to facilitate seamless global management of payments and financial services through cutting-edge API integrations and hosted solutions. Our innovative platform enables businesses to: Execute onboarding, verification, and compliance processes across diverse markets. Manage transactions and expedite payouts and bank transfers in preferred currencies. Provide value-added services such as capital lending and the issuance of payment cards and bank accounts. Our team is dedicated to developing the technology that underpins this unified platform, focusing on various critical areas. Your Role: Develop and maintain our high-performance distributed platform. Contribute to architectural design decisions ensuring our platform's scalability. Mentor and coach junior engineers, fostering a culture of feedback and continuous improvement. Collaborate with a diverse and inclusive team. Launch quickly and iterate frequently, impacting businesses and customers from day one. Identify and enhance platform components for greater robustness and scalability. Work across teams and time zones to drive initiatives, review code, and embrace constructive feedback.

Role Overview N26 is looking for a Team Lead to guide the KYC Quality Assurance (QA) team in Madrid. This role centers on upholding compliance with Anti-Financial Crime regulations and internal policies across banking and financial services. The KYC QA Team Lead plays a key part in building trust with authorities, customers, and stakeholders by fostering a strong compliance culture. What You Will Do Lead and manage a team of KYC QA Analysts and Associates, providing coaching and mentorship to support professional development. Drive operational quality by overseeing KYC-related controls and ensuring adherence to industry regulations and company standards. Contribute to the strategic direction of the KYC QA function, collaborating with teams across the organization on cross-functional projects. Stay informed about regulatory changes and ensure processes and team knowledge remain current and compliant. Support and help deliver improvement projects that impact both internal operations and external obligations. Communicate the QA vision and strategy clearly to the team, ensuring alignment on enhancement initiatives. Key Responsibilities Motivate and empower team members, fostering an environment of trust and focus. Shape the team's structure and capabilities, participate in hiring, onboarding, and create growth plans for new and existing staff. Set and review relevant OKRs (Objectives and Key Results) for the team. Implement the strategic roadmap for KYC QA and present projects and ideas to the wider organization. Promote risk awareness within the team and develop actionable mitigation strategies. Use data to meet service level agreements and produce accurate forecasts.

Ebury is committed to empowering ambitious businesses to unlock their potential for global growth. We extend this dedication to our people by fostering an innovative, collaborative, and problem-solving environment where every team member feels valued, supported, and empowered to succeed.If you are a collaborative individual eager to revolutionize the way businesses operate on a global scale, we invite you to connect with us—we would love to discuss how Ebury can help accelerate your career and empower you to shape the future.KYC Systems AdministratorEbury Madrid Office - Hybrid: 4 days in the office, 1 day remote per weekIn this role, you will play a crucial part in the design and implementation of Ebury's Client Lifecycle Management (CLM) solutions, specifically focusing on configuring the FenX platform. Your contributions will enhance the compliance and robustness of our applications, ultimately facilitating seamless global business operations for our clients. You will be integral to Ebury's core services and processes, including Anti-Money Laundering (AML), Customer Risk Rating, Identity Verification (ID&V), and Ongoing Due Diligence.

As a pivotal figure in our Remarketing Technology Department, you will lead a dynamic team dedicated to the architecture, design, development, quality assurance, deployment, monitoring, and maintenance of our service-oriented platform, which includes over 300 RESTful microservices. You and your team will be responsible for a critical subset of our applications and services.Your hands-on experience and proactive approach will be vital in tackling complex challenges, ensuring innovative solutions that are both practical and effective.With a solid foundation in technical expertise, your solutions and guidance will significantly influence the direction of our projects.You will play a key role in nurturing the growth and development of your team, fostering an environment where every team member can improve and thrive daily.We expect you to attract top-tier talent, lead by example, and mentor your colleagues, encouraging them to push boundaries and achieve excellence.

Join Adyen as an Integration Engineer! At Adyen, we empower businesses with a comprehensive suite of payment, data, and financial solutions, serving renowned clients like Meta, Uber, and LVMH. Our platform is engineered for ambition, allowing businesses to thrive in a competitive landscape. We foster an environment where our team members can excel, supported by a culture that encourages ownership over their careers. Our motivated individuals tackle unique technical challenges collaboratively, delivering innovative and ethical solutions to help businesses achieve their goals more efficiently. About the Role: We are seeking an Integration Engineer with a robust background in technology, integration design, and project management, coupled with a strong merchant focus. You will serve as the primary technical contact for our merchants, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform, ensuring a top-notch merchant experience throughout the project lifecycle. This role offers the chance to work on a variety of projects involving diverse payment solutions, including e-commerce platforms, marketplaces, and card issuing programs. By leveraging your technical skills and business insights, you will play a crucial role in facilitating a seamless implementation process and maintaining effective communication with both our merchants and internal teams. This position is based in our Madrid office, and we are looking for candidates who are both consultative and technical. Your Responsibilities: Utilize your development and programming expertise to design scalable and effective solutions for merchant integrations, adhering to payment best practices. Act as a consultative partner in various sectors like e-commerce and point of sale, guiding merchants through integration processes. Collaborate with Sales, Account Managers, Product, and Engineering teams to provide seamless merchant experiences and drive ongoing enhancements. Employ project management and technical consulting skills to ensure high-quality project delivery, maintaining the technical integrity of merchant integrations. Offer insights on optimizing payment solutions, including checkout experiences and omni-channel payments, while working alongside Developers and Product Managers to improve the platform.

Join Adyen as an Engineering Manager focused on our EU/UK Banking Product. In this pivotal role, you will lead a team of talented engineers, driving innovation and excellence in our financial solutions. You will collaborate closely with product managers and stakeholders to ensure that our banking products meet the highest standards of performance and usability.Your leadership will not only guide the development process but also inspire and mentor your team to achieve their best work. We are looking for a strategic thinker who can effectively manage resources and align engineering efforts with business goals.

Join our dynamic team at Devoteam as a Cybersecurity Operator. In this pivotal role, you will be responsible for monitoring and managing our cybersecurity infrastructure, ensuring the safety and security of our systems. Your expertise will help us proactively identify vulnerabilities and respond to threats, contributing to our mission of providing exceptional cybersecurity solutions to our clients.

Role Overview Adyen is looking for an Account Manager in Madrid to manage important client relationships and support business growth. This role works closely with internal teams to ensure clients receive strong service and solutions tailored to their needs.

Madrid | Full-time | Bilingual ( & )E-commerce continues to thrive, yet independent brands often struggle to achieve the logistics efficiency of giants like Amazon. At Bigblue, we are dedicated to transforming this landscape.Our mission is to empower brands by democratizing top-tier operations: enabling rapid scaling while ensuring a five-star customer experience.Since our inception in 2018, we have developed a tech-driven logistics platform that supports over 500 brands, ranging from rapidly growing DTC companies to established global names such as MUJI, Aigle, and Cabaïa. With over 110 employees across Paris, Madrid, and London, our proprietary Warehouse Management System (WMS) Atlas, and a network of 7 warehouses across Europe, we are tackling logistics challenges head-on—making fulfillment faster, smarter, and more sustainable.With backing of over $20M in funding and the trust of the next wave of e-commerce leaders, we are on a rapid growth trajectory—projecting 10 million orders in 2024 as we aim for ambitious enterprise expansion. The path ahead is bold, and we are seeking the right partner to help us navigate it.About the Role This position is focused on Spain, a market that is critical to Bigblue's operational success and a cornerstone for future network expansion.The Fulfillment Operations Lead will oversee end-to-end warehouse operations, encompassing performance, costs, capacity, and execution quality, while maintaining a strong hands-on presence in daily operations.This is not a purely strategic role; Bigblue is driven by execution, and this position demands a deep involvement in day-to-day operations on the warehouse floor, collaborating directly with teams and partners to identify challenges and implement real-time improvements.

Join Hostinger as a Content Writers Team Lead and lead our talented team of content creators in producing high-quality, engaging content. You will play a pivotal role in shaping our content strategy, mentoring writers, and ensuring alignment with our brand voice. This is an exciting opportunity to work remotely while collaborating with a diverse team across the globe.

Join our dynamic team at Veolia Environnement SA as a Maintenance Engineer and take the lead in overseeing our operations. Your expertise will be vital in ensuring the efficiency and reliability of our systems. You will work closely with a team of dedicated professionals, focusing on preventive and corrective maintenance to enhance our operational performance.

About Docplanner Group Docplanner Group connects patients and healthcare providers to improve access and quality of care. With brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda, the platform supports 24 million patients and 280,000 doctors across 13 countries. The company’s marketplaces and AI-powered tools help healthcare professionals streamline their workflows and focus on patient needs. Learn more about Docplanner products here. Why Join Docplanner in Madrid? Directly influence patient care through your work. Be part of a team of over 3,000 people, with an agile culture that values adaptability and growth. Help build sustainable solutions that serve both immediate business needs and long-term growth. Role Overview: Operations Analyst The Operations Analyst manages the sales data architecture within the data warehouse. This role designs analytical models and automation processes that support quick, informed decisions. The position offers autonomy and expects proactive identification of analyses that drive New Business Monthly Recurring Revenue (MRR). Main Responsibilities Manage the sales data layer in the data warehouse: Design, maintain, and improve sales schemas. Ensure data is accurate, consistent, and accessible for the sales team. Work closely with Data Engineering on data models and pipelines. Lead data analytics and modeling for New Business MRR: Run data queries and work with SQL and business intelligence tools. Develop business and financial models, including forecasting and budget simulations. Apply machine learning techniques, such as prediction models and clustering.

Join Adyen as a Commercial Partnerships Manager in Madrid, where you’ll be at the forefront of building and maintaining strategic relationships with key partners. In this role, you will be responsible for driving revenue growth through effective collaboration and innovative partnership strategies.As a Commercial Partnerships Manager, you will work closely with cross-functional teams to identify partnership opportunities, negotiate contracts, and ensure the successful implementation of initiatives that enhance our market presence.

Role overview N26 GmbH seeks a Team Lead for Risk Management in Madrid, with a focus on ICAAP and ILAAP processes. The position involves overseeing strategic risk initiatives and ensuring compliance with regulatory standards throughout the organization. What you will do Lead and develop a team handling risk management activities related to ICAAP and ILAAP. Shape and enhance risk assessment frameworks so they align with regulatory expectations. Work with colleagues across departments to refine risk methodologies and support broader company goals. Encourage high standards and continuous improvement within the risk management team. Requirements Background in risk management, with hands-on experience in ICAAP and ILAAP processes. Proven leadership skills, including experience mentoring or developing teams. Strong ability to collaborate with cross-functional groups. Dedication to regulatory compliance and a proactive mindset for process improvement.

Greetings! We are Fever, the premier technology platform dedicated to enriching culture and live entertainment.Our mission? To make cultural and entertainment experiences accessible to everyone. Using our innovative technology and data-centric strategies, we are transforming how individuals connect with live events. Every month, our platform motivates over 300 million people across more than 40 countries to explore extraordinary experiences while empowering event creators with our insights and tools, enabling them to expand, innovate, and elevate their events to engage new audiences.What have we accomplished? We've partnered with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, showcased internationally acclaimed experiences, and received backing from several top-tier global investors! Quite impressive, isn't it? To fulfill our mission, we seek individuals who are proactive and eager to help us define the future of entertainment!Are you ready to join the experience?Now, let’s delve into this role and your contributions to Fever’s mission.Position: Legal Operations AssociateWe are thrilled to announce an exciting opportunity for a candidate with a solid background in Legal Operations to become a part of the Fever Legal GRC & Policy Team in Madrid. We are looking for individuals who have experience in in-house legal teams and are eager to help shape the future of Legal Operations at Fever.As a Legal Operations Associate, you will play a crucial role in driving operational efficiency, establishing scalable processes, and ensuring that the legal department's functions align with broader business goals. This position includes overseeing various activities performed by the Legal Operations team and managing daily operations.Key Responsibilities:Lead the Legal Operations function, implementing initiatives to enhance operational and cost efficiency.Supervise legal technology, knowledge management, case support, documentation, and administrative tasks within the team.Manage day-to-day team activities and workflows.

Welcome! We’re Fever, the premier technology platform dedicated to culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Through our innovative technology and data-driven strategies, we’re transforming how people connect with live events. Each month, our platform motivates over 300 million individuals across more than 40 countries to uncover unforgettable experiences while empowering event creators through our insights and technology, enabling them to innovate, scale, and reach new audiences.The results speak for themselves: we have partnered with renowned industry leaders such as Netflix, F.C. Barcelona, and Primavera Sound, have rolled out internationally acclaimed experiences, and are supported by prominent global investors! Exciting, isn’t it? To fulfill our mission, we are seeking proactive individuals with a hands-on approach who are eager to influence the future of entertainment! Interested in joining the experience? Let’s delve into this role and discover how you can contribute to Fever’s mission.Legal Operations ManagerWe have an exciting opportunity for a candidate with a robust background in Legal Operations to join the Fever Legal GRC & Policy Team in Madrid. We seek applicants with experience in in-house legal teams who are enthusiastic about shaping the future of Legal Operations at Fever.As a Legal Operations Manager, you will serve as a strategic leader, enhancing operational efficiency, implementing scalable processes, and ensuring the legal department’s activities align with the broader business objectives. This role encompasses overseeing various functions of the Legal Operations team and managing team members daily.About the Role:Lead the Legal Operations function, spearheading initiatives to enhance operational and cost efficiency.Oversee legal technology, knowledge management, case support, documentation, and administrative functions within the team.