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Junior IT Support Specialist

tgsKragujevac, Šumadijski okrug, Serbia
On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Install and provide support for PC and Apple hardware and software, including peripherals such as printers and USB devices. Answer incoming calls and emails concerning workstation and peripheral performance issues. Conduct on-site analysis, diagnosis, and resolution of workstation and peripheral problems for various end users, recommending and implementing corrective hardware and software solutions, including remote repairs. Follow procedures for logging, reporting, and monitoring helpdesk requests. Ensure high user satisfaction through timely follow-ups, strong technical skills, and effective customer communication. Required Skills:Fluency in English. Strong interpersonal skills and the ability to engage positively with a diverse range of individuals. Self-motivated with excellent reasoning skills. Familiarity with Microsoft Windows Desktop Operating Systems (Windows 11 PRO) and MacOS. Proficiency in office productivity software such as Microsoft Outlook, Word, and Excel. Basic understanding of networking and connectivity concepts (DHCP, DNS, cabling, etc.). Knowledge of antivirus and spyware removal techniques. Ability to quickly diagnose and resolve issues. Detail-oriented with strong technical articulation. Capability to open computers and replace defective components. Willingness to learn new skills. Ability to document issues and resolutions effectively. Experience working in a team-oriented and collaborative environment. Familiarity with Microsoft Active Directory is a plus.

About the job

Join our dynamic team at tgs as a Junior IT Support Specialist in Kragujevac! This full-time role is perfect for energetic individuals eager to launch their careers in IT support. As an entry-level position, we welcome candidates with 1+ years of experience who are ready to thrive in an enterprise-computing environment. The ideal candidate will possess strong technical troubleshooting abilities alongside excellent communication skills, both written and verbal.

Please submit your CV in English when applying.

About tgs

At tgs, we are committed to fostering a supportive and innovative work environment. We embrace change and encourage our employees to grow professionally and personally while contributing to our mission of delivering exceptional IT services.

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