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IT Technician - Entry Level Position at AlphaSights | London

On-site Full-time

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Experience Level

Entry Level

Qualifications

What You’ll Do: Serve as the first point of contact via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate support tickets with clear notes and timely updates to users. Identity & access management (Okta): Assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges. Collaboration suites (Google Workspace & Microsoft 365): Troubleshoot email issues, perform password resets, unlock/suspend accounts, update basic group memberships, and assign licenses under least-privilege roles. Joiner/Mover/Leaver (JML): Prepare equipment, provision/adjust access, recover assets, and de-provision accounts in adherence to company policy. Endpoint support: Troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN connectivity, printing, peripherals, software installations/updates, and device configurations. Device deployment & management: Enroll and support Macs using Jamf (with Apple Business Manager/Automated Device Enrollment) and Windows devices via Microsoft Intune; adhere to build standards and compliance checks. Asset management: Monitor inventory and assignments, maintain stock levels, and ensure accurate records for auditing purposes.

About the job

The Role:

At AlphaSights, we are committed to providing a seamless IT experience, which is vital to our digital business's success. We are looking for a motivated and proactive IT Technician to become an integral part of our IT team. This is an exceptional entry-level opportunity for a technically inclined individual eager to launch a career in technology.

You will play a crucial role from your first day, gaining invaluable experience in time management and responsibility. You will approach challenges with a positive, service-oriented attitude and take genuine ownership of our IT environment. The primary focus of this role is to provide first-line end-user support across various devices, applications, access, and connectivity. Additional responsibilities include supporting office infrastructure such as AV/meeting rooms, managing assets, assisting with office relocations/expansions, and rolling out new technologies.

Join a fast-growing, dynamic team that offers clear pathways for progression. We provide hands-on training, modern tools, and structured development to help you quickly build your skills and knowledge.

This is a full-time, office-based role that requires your on-site presence to support your colleagues directly.

About AlphaSights

AlphaSights is a leading knowledge services firm that connects businesses with the expertise they need to make better decisions. Our commitment to excellence in IT support is crucial to our operations and overall success.

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