Qualifications
What You’ll Do:
Serve as the first point of contact via our service desk and support channels (walk-ups, email, chat): log, categorize, prioritize, resolve, or escalate support tickets with clear notes and timely updates to users.
Identity & access management (Okta): Assist with sign-in issues, MFA re-registration, factor resets, and basic SSO troubleshooting; coordinate with identity administrators for changes requiring elevated privileges.
Collaboration suites (Google Workspace & Microsoft 365): Troubleshoot email issues, perform password resets, unlock/suspend accounts, update basic group memberships, and assign licenses under least-privilege roles.
Joiner/Mover/Leaver (JML): Prepare equipment, provision/adjust access, recover assets, and de-provision accounts in adherence to company policy.
Endpoint support: Troubleshoot macOS/iOS (Apple-first) and foundational Windows issues: Wi-Fi/VPN connectivity, printing, peripherals, software installations/updates, and device configurations.
Device deployment & management: Enroll and support Macs using Jamf (with Apple Business Manager/Automated Device Enrollment) and Windows devices via Microsoft Intune; adhere to build standards and compliance checks.
Asset management: Monitor inventory and assignments, maintain stock levels, and ensure accurate records for auditing purposes.
About the job
The Role:
At AlphaSights, we are committed to providing a seamless IT experience, which is vital to our digital business's success. We are looking for a motivated and proactive IT Technician to become an integral part of our IT team. This is an exceptional entry-level opportunity for a technically inclined individual eager to launch a career in technology.
You will play a crucial role from your first day, gaining invaluable experience in time management and responsibility. You will approach challenges with a positive, service-oriented attitude and take genuine ownership of our IT environment. The primary focus of this role is to provide first-line end-user support across various devices, applications, access, and connectivity. Additional responsibilities include supporting office infrastructure such as AV/meeting rooms, managing assets, assisting with office relocations/expansions, and rolling out new technologies.
Join a fast-growing, dynamic team that offers clear pathways for progression. We provide hands-on training, modern tools, and structured development to help you quickly build your skills and knowledge.
This is a full-time, office-based role that requires your on-site presence to support your colleagues directly.