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IT Support Engineer Analyst

On-site Full-time

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Experience Level

Entry Level

Qualifications

Key Responsibilities:Provide technical support to users, ensuring timely resolution of issues. Assist in maintaining and upgrading IT infrastructure. Develop and implement system automations to streamline processes. Collaborate with cross-functional teams to enhance system performance. Remain up-to-date with the latest technologies and trends in IT support.

About the job

Galaxy Digital Services stands at the intersection of digital assets and data center infrastructure, developing solutions that advance finance and artificial intelligence. The company’s platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technology. Galaxy also invests in and manages data center infrastructure supporting AI and high-performance computing, meeting the growing needs for scalable energy and computational resources in the U. S.

With a global footprint and headquarters in New York City, Galaxy supports institutions, startups, and developers as they navigate a digitally driven economy. The team brings together deep crypto knowledge and institutional experience, working toward a shared mission to shape the future of Web3 and AI. More information about Galaxy’s businesses and products is available at www.galaxy.com.

Values

  • Strive for Excellence.
  • Selectivity for Effectiveness.
  • Highly Aligned, Loosely Coupled.
  • Transparent Disagreement.
  • Foster Independent Decision-Making.
  • Build Exceptional Teams.

Role overview

The IT Support Engineer Analyst role in London suits an early-career IT professional who enjoys solving problems and helping others. This position centers on delivering high-quality support and finding more efficient ways to work. Hands-on experience with systems and scripting small automations to streamline workflows is important.

This role can serve as a launchpad into Systems, Security, or Infrastructure Engineering for those who show strong technical curiosity and follow-through.

Ideal profile

  • Enjoys troubleshooting and supporting colleagues.
  • Looks for ways to improve daily processes and workflows.
  • Comfortable working directly with IT systems and scripting basic automations.
  • Motivated to grow technical skills and pursue future opportunities in engineering or security.

About Galaxy Digital Services

Galaxy Digital Services is a pioneering global leader in digital assets and data center solutions, committed to advancing finance and AI through innovative technologies. With a diverse team and a culture of excellence, we aim to shape the future of the digital economy and empower our clients to thrive in a transformative landscape.

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