IT Support Engineer Analyst

Galaxy Digital Services stands at the intersection of digital assets and data center infrastructure, developing solutions that advance finance and artificial intelligence. The company’s platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technology. Galaxy also invests in and manages data center infrastructure supporting AI and high-performance computing, meeting the growing needs for scalable energy and computational resources in the U.S. With a global footprint and headquarters in New York City, Galaxy supports institutions, startups, and developers as they navigate a digitally driven economy. The team brings together deep crypto knowledge and institutional experience, working toward a shared mission to shape the future of Web3 and AI. More information about Galaxy’s businesses and products is available at www.galaxy.com. Values Strive for Excellence. Selectivity for Effectiveness. Highly Aligned, Loosely Coupled. Transparent Disagreement. Foster Independent Decision-Making. Build Exceptional Teams. Role overview The IT Support Engineer Analyst role in London suits an early-career IT professional who enjoys solving problems and helping others. This position centers on delivering high-quality support and finding more efficient ways to work. Hands-on experience with systems and scripting small automations to streamline workflows is important. This role can serve as a launchpad into Systems, Security, or Infrastructure Engineering for those who show strong technical curiosity and follow-through. Ideal profile Enjoys troubleshooting and supporting colleagues. Looks for ways to improve daily processes and workflows. Comfortable working directly with IT systems and scripting basic automations. Motivated to grow technical skills and pursue future opportunities in engineering or security.

Join Multiverse as an IT Support Analyst, where you will play a pivotal role in ensuring our technology systems run smoothly and efficiently. You will be responsible for troubleshooting technical issues, providing exceptional support to our users, and collaborating with various teams to enhance our IT infrastructure.

About the Rolecfpenergy is an innovative energy provider based in London, dedicated to developing its own independent Microsoft 365 and Azure infrastructure. Our IT department is a dynamic and efficient team responsible for managing the complete technology landscape, encompassing end-user support, cloud identity management, device oversight, and security measures.In the role of IT Support Analyst (Level 1), you will serve as the initial point of contact for all internal technology inquiries, delivering efficient and professional support for hardware, software, network connectivity, and user account management. Collaborating closely with the Head of IT Infrastructure, you will gain valuable hands-on experience with Azure AD/Entra ID, Microsoft Intune, Teams, SharePoint, and the wider Microsoft 365 suite.This position presents an outstanding opportunity for a driven individual seeking to establish a career in enterprise IT within a vibrant and fast-paced energy sector.

Shift Hours: 1:00 PM – 10:00 PM (Evening Shift)As a Junior Technical Litigation Support Analyst, you will play a crucial role in providing technical hosting support to Project Management Teams worldwide. You will manage electronic discovery solutions encompassing the culling, processing, hosting, and conversion of electronically stored information (ESI) for a diverse clientele primarily composed of law firms and Fortune 500 companies.Key Responsibilities:Collaborate with Project Management Teams and clients to effectively execute tasks throughout the case life cycle.Troubleshoot technical issues both internally and externally.Respond to client inquiries regarding web hosting software and perform administrative functions to address client needs.Manage multiple projects simultaneously to ensure all deadlines are met.Facilitate a seamless transition of work between day and evening shifts.Employ strong analytical skills to research potential solutions and determine the appropriate course of action.Ensure compliance with client and industry standards, meeting job specifications and deadlines.Execute tech-based special projects or duties as required.Utilize Relativity and LAW for document productions, including Bates stamping, creating load files, and performing OCR.Develop custom event handlers and Relativity Scripts to enhance workflow efficiency.

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

Work Schedule: 1:00 PM – 10:00 PM (Evening Shift)Summary:We are seeking a dedicated Technical Litigation Support Analyst to provide exceptional technical hosting support to our global Project Management Teams. You will play a crucial role in managing electronic discovery solutions, assisting with the culling, processing, hosting, and conversion of electronically stored information (ESI) primarily for law firms and Fortune 500 companies.Key Responsibilities:Collaborate effectively with Project Management Teams and clients throughout the lifecycle of various cases.Troubleshoot technical issues with both internal and external stakeholders.Respond to client inquiries regarding web hosting software and perform administrative functions to cater to client needs.Manage multiple projects simultaneously to ensure timely completion of tasks.Facilitate a seamless transition of work between day and evening shifts.Utilize strong analytical skills to research solutions and determine the best course of action.Ensure all tasks are completed according to client and industry standards, adhering to specifications and deadlines.Engage in additional tech-based projects or duties as required.Work with Relativity and LAW to manage document productions, including Bates stamping, creating load files, and performing OCR.Develop custom event handlers and Relativity scripts to enhance workflow efficiency.

Role OverviewClifford Chance, a premier global law firm, assists clients in accomplishing their objectives by merging top-tier global standards with localized knowledge. The firm boasts unparalleled resources across the Americas, Asia, and Europe, focusing on essential commercial activities including capital markets, corporate and M&A, finance and banking, real estate, tax, pensions and employment, as well as litigation and dispute resolution.In addition to remarkable legal careers, Clifford Chance provides outstanding opportunities within its Business Professionals Group, the backbone of its global operations. By becoming part of this team, you will foster innovation in service delivery, contributing to the success of a vibrant, multinational enterprise. Business professionals play a vital role in the firm’s operations and are essential to its ongoing success.As a Senior Technical Support Analyst, you will deliver exceptional customer-centric support in a collaborative environment. Your responsibilities will encompass managing and resolving a variety of issues related to computers, mobile devices, IT equipment, applications, and services, as well as assisting with hardware refreshes. You will also provide comprehensive support for audiovisual setups in meeting rooms and event spaces, including conferencing and web conferencing systems. Additionally, you will assist with internal client events, podcast sessions, video creation and editing, and video streaming.This fast-paced and dynamic role demands a proactive, detail-oriented, and structured approach. Strong process discipline is crucial to ensure consistent, high-quality service delivery. Collaboration and teamwork are pivotal for success in this position.Key ResponsibilitiesThe Senior Technical Support Analyst will collaborate with a dedicated team to offer comprehensive technical support services, including in-person audiovisual support at deskside, in meeting rooms, and event spaces across the UK region. Based in the London office, occasional travel to other locations may be necessary.The role involves interfacing with other support teams within the region and as part of the firm’s global support network. You are expected to swiftly understand how lawyers operate to analyze and propose solutions that fulfill their technical needs. Strong listening skills and the confidence to provide advisory support using the firm’s technologies and tools are critical.The ideal candidate will possess expertise in core technologies such as Windows OS, Outlook, Office 365, and cloud-based applications, with a proven ability to troubleshoot effectively. Participation in an after-hours on-call rotation is a part of this position.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

About Chalk Chalk is revolutionizing the data platform for the next generation of machine learning applications. We eliminate the complexity, latency, and scalability hurdles that have historically limited ML capabilities. Our platform delivers Rust-speed performance combined with intuitive tools that developers appreciate. Major companies rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis. About the Role As a Technical Support Engineer at Chalk, you will be the first point of contact for technical assistance, ensuring that our clients enjoy outstanding experiences with our products. You will engage directly with clients in various sectors, including finance, healthcare, and e-commerce, aiding them in troubleshooting and maximizing the efficiency of Chalk's platform. This position provides a unique chance to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant contribution to customer satisfaction and product excellence. What You Will Do Deliver front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues. Work alongside the Engineering team to escalate and effectively address complex issues. Acquire comprehensive product knowledge to assist customers in deriving maximum value from Chalk. Document solutions, generate knowledge-base articles, and share insights to prevent recurring issues. Spot areas for enhancing product reliability, usability, and overall customer satisfaction. What We're Looking For A technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication abilities. Capability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

About AboundAt Abound, we are on a mission to revolutionize consumer lending in the UK and beyond. By harnessing the power of advanced AI and Open Banking data, we provide equitable and affordable personal finance solutions to a wider audience. Unlike traditional lenders that predominantly rely on credit scores, we take a comprehensive view of each customer's financial landscape—considering spending habits and repayment capacity to create a more nuanced understanding of their unique financial scenario.Our model has proven effective at scale; we have successfully issued over £1.3 billion in loans, achieving superior credit performance—for every 10 defaults anticipated by the industry, we experience only 3. Remarkably, we reached profitability just 2.5 years after our inception.With over £2 billion in funding from prestigious investors such as Citi, GSR Ventures, and Deutsche Bank, we have earned recognition as one of Europe’s fastest-growing fintech companies (Sifted, CNBC). As we expand into new markets and product offerings, we seek ambitious individuals eager to learn quickly, take ownership, and grow alongside us.About the RoleWe are in search of a skilled IT Support Engineer to join our Microsoft cloud-first environment. This role bridges traditional helpdesk support and systems administration, emphasizing endpoint management, identity administration, and Microsoft 365 support. Collaborating closely with the IT Manager, you will assist in the maintenance and support of Microsoft Intune, Entra ID, device compliance, and collaboration platforms across Windows, macOS, iOS, and Android environments. The ideal candidate will possess a proven record in modern device management (MDM), access controls, and Microsoft cloud technologies within a structured and security-focused business.Key ResponsibilitiesAdminister and support Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrollment and compliance enforcement.Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.Support Windows Autopilot provisioning and endpoint lifecycle processes.Manage Microsoft Entra ID, encompassing user lifecycle management, group management, and RBAC.Assist with the configuration and ongoing maintenance of Conditional Access policies and MFA controls.

About the Role Wabtec Corporation is hiring a Product Support Engineer in London. This position connects customers with technical solutions, supporting the performance and reliability of Wabtec products. What You Will Do Diagnose product performance issues and identify root causes Develop and implement solutions to technical problems Work with cross-functional teams to improve product features and reliability Support customers to ensure a high level of service and satisfaction Who Succeeds in This Role This role suits someone who enjoys solving technical challenges and values strong customer relationships. Curiosity about technology and a focus on practical results are important here.

Samsara is seeking a Product Support Engineer based in London (UK2). This position centers on assisting customers with technical questions and troubleshooting issues related to Samsara's products. What you will do Provide technical support and guidance to customers using Samsara's solutions Help clients resolve product-related issues and maximize the value they receive Work with a range of customers and address a variety of technical challenges Role highlights Opportunity to develop expertise in Samsara's products and services Engage directly with customers to solve problems and answer technical questions

Join our dynamic team as a Field Support Engineer at Allye Energy, where you will play a crucial role in delivering exceptional technical support to our clients. You will be responsible for troubleshooting, diagnosing, and resolving issues in the field, ensuring our energy solutions operate efficiently and effectively.As a Field Support Engineer, you will have the opportunity to work closely with our clients, providing them with the highest level of service and technical expertise. Your ability to think critically and solve problems will be essential in this fast-paced environment.

Join Acturis Ltd. as a Technical Support Analyst during your placement year! This role is perfect for students looking to gain hands-on experience in technical support within a dynamic team in London. You will be responsible for assisting clients with technical issues, troubleshooting software problems, and providing exceptional customer service.

Ravio supports over 1,400 organizations worldwide, including names like Pipedrive, Wise, and Octopus Energy, by offering a platform for real-time salary benchmarking, pay gap analysis, and compensation reviews. The system integrates directly with clients’ HR software, providing insights across more than 100 roles in 46 countries, and draws from a live database of over 350,000 data points. The company values transparency, fairness, and a culture of shared responsibility and continuous improvement. Role overview The Tier 2 Support Engineer joins the Operations team in London, focusing on keeping Ravio’s benchmarking platform reliable and efficient. This position sits within the Product Support group, which provides technical assistance to customer-facing teams, addresses product issues, and supports the rollout of new features and core processes. What you will do Tackle complex support issues that extend beyond first-line help, such as HRIS integration failures and data pipeline problems on Google Cloud Platform. Use and refine runbooks to resolve technical challenges and maintain system stability. Collaborate with Engineering on deeper technical cases, acting as a conduit between customer concerns and product development. Update documentation to strengthen the support system and share knowledge across the team. How this role fits This role bridges customer challenges with Product and Engineering, helping Ravio’s platform improve with each issue solved. The Tier 2 Support Engineer ensures that support processes scale as the company grows, contributing to both day-to-day reliability and long-term product evolution.

Join our dynamic team at dev2 as a Technical Support Engineer specializing in stairlifts. In this role, you will provide top-tier technical assistance to customers, ensuring their stairlift systems operate smoothly and efficiently. You will troubleshoot issues, offer solutions, and guide clients through maintenance procedures.This position requires a proactive approach to problem-solving, great communication skills, and a passion for helping others. If you possess a technical background and enjoy working in a customer-focused environment, we want to hear from you!

At Acturis, innovation is not just part of our culture; it is integral to our DNA.Established in 2000, in the garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as an audacious start-up concept has evolved into a globally recognized SaaS leader trusted within the industry.Today, our platform serves over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we continue to innovate and set new benchmarks in both personal and commercial lines of insurance.We are honored to be recognized as a Great Place to Work® 2026, and we proudly maintain a collaborative, innovative, start-up style culture as we expand on a global scale. With over 90% of our hires coming from graduate backgrounds, we provide an ideal environment for early-career talent to flourish. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your Role:Resolve system and user issues while providing clients with guidance on functionality.Assist clients in configuring the platform to suit their specific needs and test new software releases.Engage directly with customers, both onsite and remotely, to analyze their requirements and pinpoint opportunities for enhancement.Acturis offers clear career progression, structured training, and the chance to take on significant responsibilities, equipping you with all the tools necessary for personal and professional growth.What You Can Expect:A transparent career path, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funding for specialized courses as you advance.

Join Motorway as an IT Support EngineerMotorway is rapidly establishing itself as the premier online marketplace for used cars in the UK. Our innovative platform connects private sellers with a vast network of verified dealers across the country, ensuring that all participants receive the utmost value in their transactions. Since our inception in 2017, we have leveraged cutting-edge technology to transform the car-selling experience, garnering significant investment and recognition in the process.This is an exciting opportunity to become part of our dynamic team at a pivotal moment in our growth journey, where you can make a significant impact in revolutionizing the automotive industry.Your Role:As an IT Support Engineer, you will be the approachable and skilled face of our IT department, delivering essential support that enhances productivity and satisfaction for our team. In our modern, cloud-centric workspace, your role will extend beyond simply addressing support tickets. You will oversee the complete IT lifecycle for employees, ensure the stability of critical systems, and actively contribute to impactful projects. We seek a proactive problem-solver eager to research, propose, and implement enhancements that drive tangible benefits for the business.Key Responsibilities:Deliver friendly and effective technical support to all team members, ensuring clear and proactive communication that fosters a supportive environment.Thoroughly troubleshoot and resolve technical issues, ensuring that every employee has the necessary tools and knowledge to perform at their best.Utilize your enthusiasm for technology to propose and implement improvements that elevate our IT systems and enhance daily work experiences.Expertly prioritize and manage your time, balancing daily support tasks with contributions to essential long-term IT projects.Take initiative to consistently explore, learn, and advance your technical skills and expertise.Qualifications:1-2 years of experience in an IT support or helpdesk role, demonstrating proficiency in supporting macOS and Windows environments.A strong aptitude for troubleshooting and problem-solving, taking ownership from issue identification through to resolution.Outstanding communication and interpersonal skills, with the ability to articulate technical concepts clearly and patiently across various levels of the organization.Familiarity with modern, cloud-first technology stacks, demonstrating adaptability and readiness to learn new tools and processes.

Join zip as a Senior Technical Support Engineer and play a pivotal role in ensuring our customers receive unparalleled technical assistance. You will be responsible for troubleshooting complex issues, guiding customers through technical challenges, and providing exceptional support. This position requires a proactive and problem-solving mindset, as well as the ability to work collaboratively in a fast-paced environment.

Join our dynamic team at Synthesia as an IT Systems and Support Engineer. You will play a pivotal role in managing and enhancing our IT infrastructure, providing exceptional support to our teams, and ensuring seamless technology operations. This is an opportunity to work with cutting-edge technology in a fast-paced environment while collaborating with a talented group of professionals.