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IT Services Technician Level 1

xAINew York, NY
On-site Full-time $90K/yr - $110K/yr

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Experience Level

Entry Level

Qualifications

ResponsibilitiesDeliver first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Assist users with software installations, account setups, and password resets. Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation. Escalate unresolved issues to Level 2 or specialized teams with detailed documentation. Maintain and update IT knowledge base articles and self-service wikis for common issues. Perform routine maintenance tasks, such as software updates and system backups, as directed. Assist with onboarding new employees, including setting up workstations and accounts.

About the job

About xAI

At xAI, we are on a mission to develop advanced AI systems that enhance humanity's understanding of the universe. Our dedicated team is small yet highly motivated, committed to achieving engineering excellence. We welcome individuals who thrive on curiosity and embrace challenges. Our flat organizational structure fosters an environment where every employee is hands-on and directly contributes to our mission. Initiative and a consistent record of excellence define our leadership, and strong work ethic along with prioritization skills are highly valued. Effective communication is essential, and all team members are expected to share their knowledge clearly and concisely.

 

About the Role

We are looking for a detail-oriented and enthusiastic IT Services Technician (Level 1) to become a vital part of our dynamic IT team. In this role, you will be responsible for delivering first-line technical support within our Tutors Space, addressing basic IT issues, facilitating onboarding processes, and escalating complex problems to specialized teams across various IT disciplines. The ideal candidate is passionate about technology, possesses strong problem-solving abilities, and is dedicated to providing outstanding customer service.

About xAI

xAI is at the forefront of creating AI technologies that empower humanity's quest for knowledge. Our innovative approach and commitment to engineering excellence set us apart in the tech industry. Join us to be part of a team that is not just about work but about making a difference.

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