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IT Service Engineer at Celonis | Bangalore, India

CelonisBangalore, India
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:3-5 years of hands-on experience in IT support, demonstrating a proven ability to troubleshoot and resolve issues across both macOS and Windows environments. In-depth knowledge of macOS and Windows 11 operating systems. Strong problem-solving skills and a proactive approach to technology challenges. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Experience with mobile device management platforms. A willingness to work in a shift-based support model to provide global coverage.

About the job

About Celonis

Celonis develops Process Intelligence technology and pioneered Process Mining. The company is known for its rapid growth in the enterprise SaaS space and its focus on advanced AI, including the Process Intelligence Graph. Celonis aims to turn data insights into immediate actions, helping businesses improve efficiency and sustainability by embedding intelligence into every process.

Role Overview: IT Service Engineer

This IT Service Engineer position is based in Bangalore, India, as part of Celonis’s international IT Service Team. The role focuses on supporting IT operations for employees worldwide. Candidates should have practical experience with both macOS and Windows environments and be comfortable working in a global, shift-based support model.

Key Responsibilities

  • Act as the main contact for IT support requests from employees, resolving issues or escalating when needed.
  • Provide hands-on support for macOS and Windows systems, including troubleshooting hardware, software, and network problems.
  • Work with the global IT Service Team to address technical issues via phone, email, or remote support tools.
  • Install, configure, and maintain computers, peripherals, network printers, and video conferencing systems (Google Meet, MS Teams).
  • Support mobile devices, including smartphones, using mobile device management tools such as Intune and Kandji.
  • Communicate clearly with users to understand, document, and resolve IT issues.
  • Carry out basic repairs and replacements for computing equipment.
  • Create and update documentation and user guides to improve IT service processes.
  • Participate in a shift-based support schedule to ensure global coverage.

About Celonis

Celonis is recognized as a global leader in Process Intelligence, pioneering the use of Process Mining technology to drive efficiency and productivity in business processes. Our commitment to innovation and excellence positions us at the forefront of the enterprise SaaS sector. We are dedicated to harnessing advanced AI capabilities to deliver actionable insights and drive meaningful change across industries.

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