IT Service Engineer at Celonis | Bangalore, India

About Celonis Celonis develops Process Intelligence technology and pioneered Process Mining. The company is known for its rapid growth in the enterprise SaaS space and its focus on advanced AI, including the Process Intelligence Graph. Celonis aims to turn data insights into immediate actions, helping businesses improve efficiency and sustainability by embed…

Celonis is recognized for its leadership in Process Intelligence and innovation in Process Mining technology. As a rapidly growing enterprise SaaS company, Celonis invests in advanced AI, including the Process Intelligence Graph, to help organizations turn data insights into practical business strategies. The company aims to improve productivity and sustainability worldwide by embedding intelligence into business processes. The IT Service Team The IT Service Team at Celonis supports a global workforce, ensuring seamless IT operations. As an IT Service Engineer based in Bangalore, this role involves troubleshooting, resolving, or escalating IT issues for colleagues around the world. The team values hands-on experience in both macOS and Windows environments and thrives in an international, shift-based support model. What You Will Do Act as the main contact for IT support requests from employees, resolving issues or escalating tickets when needed. Provide hands-on support for macOS and Windows systems, handling hardware, software, and network problems. Work closely with the global IT Service Team to address technical issues via phone, email, or remote support tools. Install, configure, and maintain computers and peripherals, including desktops, laptops (macOS and Windows), network printers, and video conferencing systems (Google Meet and Microsoft Teams). Support mobile devices such as smartphones using mobile device management platforms like Intune and Kandji. Communicate effectively with users to understand, document, and resolve IT challenges. Carry out basic repairs and equipment replacements as required. Create and update documentation and user guides for common issues to improve IT service processes. Participate in a shift-based support schedule to provide coverage across global time zones.

Join Celonis as a Software Engineer and become a vital part of our innovative team! In this role, you will be responsible for developing cutting-edge software solutions that drive efficiency and effectiveness for our clients. Your technical skills will contribute to the design, implementation, and maintenance of scalable software applications.

Join Celonis, a pioneering leader in Process Intelligence technology and one of the fastest-growing SaaS companies globally. We envision a tremendous opportunity to enhance productivity by integrating AI, data, and intelligence into business processes. Are you ready to make an impact with us?As the Manager of Digital IT Services, you will spearhead our IT Service team in India. This pivotal role is centered around achieving operational excellence and aligning strategies across our support functions. You will ensure top-notch service delivery while nurturing a culture of continuous improvement and professional development within your teams.

Join Celonis as a Senior Value Engineer, where you will leverage your expertise to drive value realization for our clients. In this pivotal role, you will work closely with customers to identify opportunities for operational improvement and implement solutions that enhance efficiency and effectiveness.Your innovative approach will help us deliver transformative insights, allowing organizations to achieve their strategic goals. This position requires a deep understanding of business processes and the ability to communicate complex concepts in a clear and compelling manner.

Join Celonis as an Engineering Manager and lead a team of talented engineers in driving innovation and excellence within our engineering department. You will play a pivotal role in shaping the future of our products and ensuring that our engineering practices are at the forefront of the industry.In this role, you will be responsible for overseeing engineering projects, mentoring team members, and collaborating with cross-functional teams to deliver high-quality solutions. If you are passionate about technology and leadership, we would love to hear from you!

Join Celonis as an Applied AI Engineer, where you will have the opportunity to leverage cutting-edge technology to develop innovative AI solutions. You will collaborate with a talented team to enhance the capabilities of our AI systems, driving efficiency and effectiveness for our clients.

Join Celonis as a Scale Value Engineer, where you will be at the forefront of driving transformative value for our clients. In this dynamic role, you will leverage your analytical skills and expertise to optimize business processes, ensuring our customers achieve their desired outcomes through our powerful software solutions.

Join Bosch Rexroth India as a Field Service Engineer/Executive, where you will play a pivotal role in delivering exceptional service solutions to our esteemed clients. You will be responsible for troubleshooting, maintaining, and optimizing our state-of-the-art equipment, ensuring high standards of quality and efficiency. Collaborate closely with cross-functional teams to enhance customer satisfaction and support our mission of innovation and excellence.

About Axi Axi, established in Sydney in 2007, has evolved from a modest two-person startup into a leading global brokerage, serving tens of thousands of clients across over 100 countries. We provide a multi-asset trading platform that empowers clients of all experience levels to realize their trading and investment aspirations in the dynamic landscape of global financial markets. Our remarkable journey is fueled by our superior product offerings, innovative trading technology, and award-winning customer service, all backed by a dedicated team collaborating worldwide. We invite you to join us and become part of this incredible story! Axi takes pride in its strong reputation for integrity, operating under stringent financial regulations in various regions worldwide, including ASIC, FCA, DFSA, FMA, and CySec. Join Axi and Make an Impact! As a member of the Performance & Reliability team, you will collaborate closely with domain PODs, SRE, and Architecture to set and uphold performance benchmarks, identify bottlenecks, and drive ongoing optimization across services, APIs, and client applications. You will advocate for performance excellence, guiding teams to design faster systems from the ground up.

Founding Frontend EngineerLocation: Bangalore [WeWork Embassy Tech Village] (No Remote/Hybrid options available)ABOUT OODLE.AIOodle is on a mission to revolutionize observability! Our platform (oodle.ai) empowers development and SRE teams to manage ten times more data at a fraction of the cost. We are transforming the observability landscape much like Snowflake transformed data warehousing, by creating a cohesive experience across logs, metrics, and traces. Backed by leading venture capitalists in the Observability and Infra/AI sectors, we value diverse teams and a variety of perspectives.Our founders are seasoned entrepreneurs with backgrounds in Rubrik, AWS, and Y Combinator. They have firsthand experience with the challenges of observability, having worked extensively as buyers and builders in this space. Our team has successfully launched renowned products, including the Rubrik Security Cloud, AWS S3, and DynamoDB. We not only understand startup dynamics but also how to scale them effectively.ABOUT THE ROLEAs a Founding Frontend Engineer at Oodle, you will collaborate directly with our founders, backend engineers, and a talented designer using tools like Figma, TypeScript, GraphQL, Material UI, and React. You will play a pivotal role in shaping the user experience.In this role, you will:Transform a significant market through exceptional user experiences and deep insights. Be part of an innovative product akin to Snowflake, Rubrik, DataBricks, and Confluent.Design and implement efficient, reusable frontend systems that...

Join Almabase as a Senior Software Engineer and play a pivotal role in building innovative software solutions that enhance community engagement.You will collaborate with cross-functional teams to design, develop, and maintain high-quality software applications while implementing best practices in coding, testing, and deployment.We value creativity and a problem-solving mindset, and we are looking for someone who is passionate about coding and software development.

Join Celonis, a trailblazer in Process Intelligence technology and a rapidly expanding SaaS powerhouse. We are on a mission to revolutionize productivity by integrating AI, data, and intelligence into core business processes, and we're looking for visionary leaders like you to help us achieve this goal.As the Director of Digital IT Services, you will spearhead our IT Service team in Bangalore, India. This pivotal leadership position emphasizes operational excellence and strategic alignment across all support functions. You will ensure the delivery of top-tier service while nurturing a culture of continuous improvement and professional development within your teams.

Join Celonis as an Engineering Manager, where you'll lead a dynamic team of engineers in Bangalore to drive the productization of cutting-edge process observability solutions. Your role will involve nurturing a collaborative culture, developing talent, and ensuring high-performance delivery on innovative projects that enhance data sharing across organizations. Collaborate with cross-functional teams to define goals, manage team dynamics, and facilitate the success of your engineering team while maintaining clear communication and workflow efficiency.

Speechify is looking for a Software Engineer to join the platform team in Bangalore, India. The focus is on designing, building, and improving scalable software platforms that enhance how users interact with Speechify’s products. Role overview This position involves developing and refining the core platform that supports Speechify’s services. The work centers on creating reliable systems that can grow with user demand and provide a strong foundation for future features. What you will do Collaborate with cross-functional teams to develop and optimize platform features Contribute to the design and implementation of software solutions Help ensure the platform remains scalable and reliable as usage grows Location This role is based in Bangalore, India.

Join Celonis, the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a tremendous opportunity to enhance productivity by integrating AI and data intelligence into business processes, and we invite you to be a part of this transformation.The Team:Our Celonis Support Services team operates using a 3-Level Support model, featuring a dedicated group of highly-trained Celonis experts based at our Support Centre. Our support engineers are adept at addressing the common challenges organizations face when implementing Celonis software, offering swift diagnosis and resolution for product-related inquiries, and providing technical assistance for both On-Premise and Cloud-based Celonis products. You will directly report to the Team Lead of Customer Support and will be stationed in Bangalore, India. The Role:Your primary responsibility will involve analyzing, diagnosing, and resolving intricate technical issues. This will require close collaboration with our Product and Engineering teams, and occasionally with our customers.The work you’ll do:Deliver comprehensive technical support for customer inquiries across various product areas of the Celonis Platform.Manage and resolve complex support tickets in accordance with ITSM processes.Assess problems or defects for close collaboration with Celonis Development and Product Management.Engage in and lead regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge Base.Participate in initiatives aimed at Continual Service Improvement (CSI) within Celonis and the Support Organization.Engage in a 24x7 Support model.The qualifications you need:A degree in IT, Computer Science, Engineering, or a related field.Some experience as a Technical Support Engineer, preferably with a background in resolving complex technical issues.Basic knowledge of heterogeneous Linux/Unix systems.Familiarity with one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java.A structured approach to problem analysis and resolution.Experience with database systems and SQL is preferred.Familiarity with AWS and/or MS Azure.Strong customer interaction skills, with a focus on communication and service.

Join Celonis, the pioneering leader in Process Intelligence technology and one of the fastest-growing SaaS enterprises globally. We see a tremendous opportunity to enhance productivity by integrating AI, data, and intelligence into business processes. Are you ready to be a part of this transformative journey?The Team:The Celonis Value Engineering (VE) team is dedicated to managing the entire customer value lifecycle, encompassing sales, value realization, renewals, and expansions. As a Senior Value Engineer in India, your main focus will be to support our Global Competency Centers (GCCs) during the Adopt and Expand phases of our customer value journey. This role places you at the forefront of data-driven business transformation, requiring a blend of deep process and industry knowledge, along with strong analytical and consulting skills.The Role:Engage with GCC customers in India to identify their core business challenges and illustrate how Celonis can empower them to achieve their objectives.Extend support to other regions, including APAC, to establish and nurture foundational accounts.Foster strong relationships with customers by showcasing technical and product expertise, establishing yourself as a trusted advisor.Collaborate with internal Product and Engineering teams to share customer insights and feedback, driving product innovation.Create reusable materials, best practices, and tools within the Global VE Center of Excellence, contributing to the regional Value Engineering team.Conduct ROI analyses and build business cases to quantify the potential benefits of implementing Celonis solutions.The work you’ll do:Identify & Frame ValueTranslate strategic priorities of customers into impactful Celonis use cases.Develop demos and business cases using industry benchmarks and best practices to attract new customers.Execute Value Assessments or Proof-of-Value Projects, effectively communicating the value opportunities and strategic roadmap to C-Level executives.Realize ValueFacilitate workshops to define business value and leverage Celonis to pinpoint opportunities for process enhancement.Identify improvement measures across core business functions.

Join Celonis, a trailblazer in Process Intelligence technology and one of the fastest-growing SaaS companies globally. We are on a mission to transform productivity by harnessing the power of AI, data, and intelligence in business processes. We're looking for a passionate Senior Frontend Engineer to join our innovative engineering team. This role involves driving the development of a groundbreaking project designed to enhance process observability beyond traditional company boundaries, empowering our customers to share insights and improve processes collaboratively across their value chains. As a key player in our team, you will craft exceptional user experiences on our Process Intelligence Platform while leveraging a diverse tech stack, including Angular, Typescript, HTML5, and SCSS. Your work will have a profound impact on organizations worldwide, enhancing efficiency and sustainability while driving significant cost savings.

Join Celonis as a Lead Value Engineer, where you will play a pivotal role in driving the value realization for our clients. Your expertise will help organizations unlock their full potential through process mining and optimization. Engage with key stakeholders and lead initiatives that enhance operational efficiency and deliver actionable insights.

Join Celonis as an **Applied AI Solutions Engineer**, where you'll be at the forefront of transforming data into actionable insights. In this dynamic role, you will leverage cutting-edge AI technologies to design and implement innovative solutions that drive business efficiency and effectiveness. Collaborate closely with cross-functional teams to understand client needs and deliver tailored AI solutions that enhance operational workflows.