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IT Operations Specialist

Unity TechnologiesMontreal, Canada
On-site Full-time

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Experience Level

Experience

Qualifications

What We're Looking For:Strong technical problem-solving skills and the ability to learn new technologies quickly. Hands-on experience with storage management. Familiarity with ITIL practices (certification is a plus). Ability to manage and work with IT support ticket systems. Proficiency in spoken and written communication in both English and French. Experience with macOS and Windows environments. You May Also Have:Experience supporting meeting rooms and Zoom conference rooms. Advanced knowledge of support ticket systems and workflows. Additional IT certifications (e.g., Microsoft, Apple, Cisco).

About the job

Unity Technologies is looking for an IT Operations Specialist in Montreal, Canada. This position plays a key role in keeping our technology infrastructure running smoothly. As part of our IT team, you’ll help ensure every staff member has reliable access to the digital tools they need. Expect to troubleshoot user issues, learn our systems quickly, and provide responsive support to Unity colleagues.

What You Will Do

  • Provide technical support for both macOS and Windows computers.
  • Follow SLA agreements and comply with company IT policies.
  • Manage your own queue of support tickets using our ticketing system.
  • Maintain and update the internal IT knowledge base and documentation.
  • Deliver attentive customer service to employees across global locations.

Opportunities for Growth

This role may include chances to take initiative on IT projects, automate routine tasks, or deepen expertise in areas like network security. Your work will directly support team productivity and help Unity achieve its goals. The position offers room to develop technical skills and solve new challenges alongside a supportive team.

About Unity Technologies

Unity Technologies is a leading platform for creating and operating interactive, real-time 3D content. Our mission is to empower creators across industries to bring their visions to life through innovative technology and tools.

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