Delivery & Operations Specialist

Genetec Inc. is seeking a Delivery & Operations Specialist in Montreal to support Security Center SaaS, a unified security platform that integrates access control, video management, forensic search, intrusion monitoring, and automation. Built on Microsoft Azure, this solution removes the need for on-premise servers and storage, helping customers reduce hardware costs and installation times. Role overview This position works closely with support, DevOps, and cloud operations teams to build processes and tools that improve product support and delivery. The role also collaborates with sales and certified system integrators to ensure smooth deployments for both current customers and those evaluating the platform. What you will do Maintain system availability according to service level agreements. Develop and update monitoring, metric collection, and deployment tools. Support performance optimization and capacity planning efforts. Track trends and recurring incidents through feedback and reporting. Analyze and resolve customer incidents and service requests. Provide Business Intelligence data to product management and sales. Assist tier one technical support and manage escalated, complex, or strategic customer cases. Requirements Bachelor's degree in Computer Science or Computer Engineering, or equivalent experience. Ability to work independently, show initiative, and adapt to new challenges. Strong organizational skills, deductive reasoning, and attention to detail. Solid analytical and troubleshooting abilities. Comfortable multitasking, working iteratively, and shifting priorities as needed. Excellent written and verbal communication skills. Collaborative approach and commitment to team goals. Interest in process improvement and a focus on customer satisfaction.

Role Overview Unity Technologies is looking for an IT Operations Specialist in Montreal, Canada. This position plays a key role in keeping our technology infrastructure running smoothly. As part of our IT team, you’ll help ensure every staff member has reliable access to the digital tools they need. Expect to troubleshoot user issues, learn our systems quickly, and provide responsive support to Unity colleagues. What You Will Do Provide technical support for both macOS and Windows computers. Follow SLA agreements and comply with company IT policies. Manage your own queue of support tickets using our ticketing system. Maintain and update the internal IT knowledge base and documentation. Deliver attentive customer service to employees across global locations. Opportunities for Growth This role may include chances to take initiative on IT projects, automate routine tasks, or deepen expertise in areas like network security. Your work will directly support team productivity and help Unity achieve its goals. The position offers room to develop technical skills and solve new challenges alongside a supportive team.

About Stay22At Stay22, we are transforming the way people convert online. Our AI-driven affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing the user experience for their audiences. At Stay22, our partners not only earn more but also provide greater value. Join us and be part of something significant that is revolutionizing the affiliate landscape.Role OverviewWe are on the lookout for a Revenue Operations Specialist focused on Customer Success to help strengthen and scale our post-sale operational engine.This role is part of the RevOps team but is fully dedicated to Customer Success (internally referred to as Partner Success). Your mission will be to bring structure, predictability, and visibility to revenue processes that occur after an agreement is finalized.You will collaborate closely with the Partner Success leadership to translate business needs into scalable operational systems. This role emphasizes partnership: identifying friction points, designing thoughtful solutions, and ensuring our post-sale processes effectively foster retention and expansion.If you thrive in clarifying complexity and building systems that empower teams to perform at their best, this position is for you. This role is tailored for a high-potential candidate looking to evolve into full accountability for post-sale revenue operations over time.Key ResponsibilitiesSupport and gradually take ownership of the governance of the expansion pipeline, CRM hygiene (within the Partner Success scope), and forecasting accuracy.Continuously build and enhance post-sale funnel stages and expansion tracking frameworks.Enhance revenue visibility through structured reporting and optimized data logic.Ensure smooth transitions between Sales and Partner Success along with aligned post-sale revenue tracking.

Join our dynamic team at info-ways as a Windows Desktop Operations Specialist. In this pivotal role, you will be responsible for ensuring the seamless operation of Windows desktop environments across our organization. Your expertise will contribute to enhancing user experience and productivity.

Stay22 is transforming the way people convert online. Our AI-powered affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing user experiences for their audiences. At Stay22, our partners don’t just earn more; they also deliver more value. Join us and be part of something significant that is reshaping the affiliate landscape.About the RoleWe are seeking a performance-driven Revenue Operations Specialist to help scale and solidify our transactional revenue engine. This role is part of the RevOps team but is fully dedicated to Sales. Your mission will be to enhance pipeline quality, forecasting reliability, and sales productivity by establishing rigorous operational foundations.You will serve as a key performance partner for the Sales leadership, helping to apply the standards, discipline, and visibility necessary to generate predictable revenue growth. You will translate business needs into structured, scalable systems that enhance execution at every stage of the sales funnel.If you thrive on bringing order to complexity, maintaining high standards, and generating measurable impact, this role is for you. This position is designed for a high-potential candidate looking to grow into expanded responsibilities within revenue operations over time.ResponsibilitiesCollaborate with Sales leadership to drive the adoption of high-performance standards.Optimize funnel management by reinforcing qualification frameworks, opportunity hygiene, and the rigor of sales stage progression.Enhance forecast reliability by improving reporting structures, data accuracy, and pipeline inspection processes.Ensure seamless transitions between Marketing and Sales and implement lead management standards that protect conversion rates.Continuously manage and optimize sales workflows in HubSpot to reduce friction and increase consistency throughout the sales process.

Join Ubisoft Montreal as a Security Specialist and be an integral part of our IT Security Operations team within the Security and Risk Management group. In this pivotal role, you will spearhead the technical operations and advancements of the core security infrastructure utilized across our organization. Your expertise will play a vital role in safeguarding Ubisoft, enhancing our security capabilities, and facilitating extensive incident investigations and responses. This includes managing logging infrastructure, Security Information and Event Management (SIEM) systems, and Endpoint Detection and Response (EDR) solutions.Key ResponsibilitiesOversee the technical operations and progression of crucial security applications utilized by the Security Operations team.Maintain, monitor, troubleshoot, and scale our security logging infrastructure to bolster threat detection and incident response efforts.Ensure security data is accurately formatted and ingested to assist in detection engineering and investigations.Support Security Operations teams with SIEM searches, training sessions, custom dashboards, and troubleshooting assistance.Manage relationships with vendors and cross-functional teams to enhance and expand SIEM capabilities.Collaborate with Detection Engineering to create security detection content and operational dashboards in Splunk.Develop and fine-tune threat detection logic to boost visibility and response times.Report on security compliance metrics, service health, and logging coverage to stakeholders.

Transat A.T. Inc. is seeking an Engineering Methods Specialist based in Montreal. This position centers on enhancing engineering processes within the technical operations team. Key Focus The Engineering Methods Specialist works to refine workflows and drive operational improvements. Attention to detail and a continuous improvement mindset are important in this role. What You Will Do Analyze and improve current engineering methods Support initiatives that streamline technical operations Collaborate with team members to implement process enhancements Who Thrives Here This role suits someone who enjoys identifying areas for improvement and helping teams operate more efficiently. A proactive approach and strong communication skills are valuable in this environment.

Join our team as a MCC Specialist and become a pivotal player in our technical operations. This unique position is tailored for a licensed mechanic looking to transition into a strategic role within a cutting-edge technological environment.Key ResponsibilitiesEnsure the technical dispatch of aircraft in compliance with company policies and regulations.Authorize proposed MEL deviations from technicians or pilots.Manage critical situations (AOG, delays) and coordinate necessary resources.Maintain ongoing communication with technical and operational departments.Generate reports on fleet status and performance indicators.Provide technical support to maintenance technicians and pilots.

Join Segula Technologies as an Operations Supervisor, where you'll lead our dedicated team in ensuring efficient and effective operations within our maintenance department. This pivotal role is designed for individuals who are proactive, motivated, and ready to contribute to our mission of delivering excellence in technology solutions.

Role overview The Commercial Operations Manager at Vention plays a key part in developing sales and operational strategies. This position partners with teams throughout the company to improve processes and enhance the customer experience. What you will do Expect to analyze data to inform decisions and find ways to increase operational efficiency. Collaboration is essential, as the role involves working with different departments to refine how things get done and support business goals. Key focus areas Shape and improve sales and operational strategies Work closely with cross-functional teams Interpret data to guide decision-making Drive improvements in customer experience and process efficiency

About FulltimeFulltime is the leading AI receptionist for the skilled trades industry, empowering entrepreneurs to deliver a world-class customer experience.Our technology enables HVAC, plumbing, and electrical businesses across North America to deploy AI agents that answer calls 24/7, secure more contracts, and provide quicker service, allowing owners to focus on what truly matters.We're building a future where no small trades business loses a client due to a missed call, where owners reclaim their evenings, and where AI handles reception so that tradespeople can excel at their craft. We are experiencing rapid growth with an excellent product-market fit and a vast untapped market ahead of us.About the RoleFulltime is seeking a Head of Operations to spearhead our revenue engine, customer experience, and team growth. You will be on the frontline building before leading a team, and that’s precisely where we want you to be.Your primary objective will be to accelerate our commercial approach and deliver exceptional customer results, whether by building our sales process, designing our onboarding programs, or recruiting a high-performing team. This role is for a builder who thrives in ambiguity and is equally comfortable closing a sale and designing the system behind it.Your ResponsibilitiesOversee the entire go-to-market movement: define the sales process, manage the pipeline, and consistently achieve growth targets.Design and enhance onboarding and customer success programs that drive retention and expansion.Build and deploy internal AI agents to automate operational workflows and enhance customer experience.Recruit, coach, and develop high-performing talent as we scale.Your Qualifications4+ years of experience in a high-growth startup, operational or product leadership role, or management consulting.Demonstrated ability to build from the ground up: you've launched go-to-market initiatives and created replicable processes.A founder's mindset: you operate without an established guide and do whatever it takes to achieve results.Fluency in both French and English, written and spoken.Preferred QualificationsExperience in skilled trades, home services, and/or vertical SaaS.Previously built a customer success or go-to-market function in a startup.BenefitsCompetitive salary and performance-based compensation.

Join Our Team as an Infrastructure Operations AnalystCrucialLogics Inc. is seeking a dedicated Infrastructure Operations Analyst to join our dynamic team in Montreal, Canada. In this role, you will be instrumental in ensuring the smooth operation of our infrastructure systems, leveraging your expertise in Microsoft technologies.The position offers an exciting opportunity to work within a diversified holding company that has a rich history of success spanning over four decades. Our strategic approach to acquisitions and internal growth has allowed us to expand our portfolio across various sectors including manufacturing, construction, and industrial services.As part of our enterprise services department, you will collaborate with multiple core business groups, where your contributions will be highly valued. Our acquired companies operate with significant autonomy while benefiting from our shared expertise in market strategies and management practices.

Position Overview:The Director of Operations for Product Marketing oversees end-to-end governance and is responsible for optimizing processes, workflows, and collaboration tools related to product marketing. The primary aim of this role is to enhance operational efficiency, ensure adherence to best practices, and manage key platforms such as Wrike, Confluence, and SharePoint.Your Daily Overview:Process Design and Workflow Improvement:Design and refine processes to improve collaboration within Product and Marketing teams.Build and map workflows using Wrike and SharePoint, documenting them in Confluence/Wiki.Train teams on new processes and update them based on feedback received.Go-to-Market Framework Responsibility:Own and maintain the existing Go-to-Market framework and ensure its adoption within the product team through Wrike templates.Gather user feedback, implement improvements, and create accompanying templates (e.g., messaging, business plans, pitch presentations).Support product launch projects by providing training and guidance to the product team.Collaboration with the Product Team:Work closely with the Operations Director in Product Management to ensure alignment of practices and effective Go-to-Market management across teams.Manage recurring tasks to collect and update information on product releases in an evolving roadmap presentation.Plan, organize, and present quarterly webinars, with the assistance of the product marketing team, to inform sales and marketing teams about recent updates, roadmap items, and commercial news.Organizational Representation:Represent the interests of the product team in cross-departmental initiatives.Collaborate with Taxonomy, Corporate Marketing Operations, Product Line Management, and Internal Communications teams on shared processes and standards.Champion of Internal and Sales SharePoint Sites.

Join Talan as an Operational Transformation Advisor, where you will lead strategic initiatives to enhance operational efficiency and drive business transformation. You will work closely with clients to identify opportunities for improvement, design innovative solutions, and implement best practices.

Segula Technologies is seeking a dedicated and skilled Production Operator to join our dynamic team in Montreal. In this pivotal role, you will be responsible for overseeing production processes, ensuring efficiency and quality at every stage. This is an exciting opportunity for individuals looking to advance their careers in a supportive and innovative environment.

Join Emco Corporation as a Warehouse Operative in Montreal! We are looking for motivated individuals to assist with various tasks within our plumbing department. This role is perfect for those seeking to start their career in a dynamic and supportive environment.

Join Our Dynamic Team:Become an integral part of our vibrant Credit & Collections team, where we go beyond traditional tasks and collaborate to achieve our daily goals.You will receive the guidance and support necessary for success, adapting at your own pace to grow within the department.Your Daily Responsibilities: Promptly process credit requests Document collection efforts accurately Generate monthly statements Collaborate with the credit bureau to establish credit limits Engage with our customer service and sales teams Record and apply payments to invoices What We’re Looking For: Strong problem-solving skills Ability to work under pressure, manage priorities, and meet deadlines Attention to detail Flexibility to adapt to changes Fluency in both French and English, oral and written (required for interaction with international colleagues and clients) Preferred Qualifications: 3 to 5 years of experience in credit and collections Proficiency in Excel What We Offer: Attractive compensation package Training cost reimbursement program Subsidized meals at our amazing Bistro (Les Cordons Bleus) Work-life balance with flexible scheduling Unlimited free coffee Free parking for all employees On-site fitness center Not sure if you meet all the criteria? We encourage you to apply anyway—your enthusiasm matters!Thank you for your application. Please note that only qualified candidates will be contacted. Recruitment agencies are not permitted to submit resumes through this site or directly to managers.

Join our dedicated team at Groupe Helios as an Aqueduct Operator, where you will play a crucial role in ensuring the efficient operation and maintenance of our water distribution systems. This full-time position offers an exciting opportunity to contribute to environmental sustainability and community well-being.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

-English to follow-About Stay22At Stay22, we are revolutionizing the way individuals convert online. Our AI-driven affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while providing a significantly enhanced user experience to their audience.With Stay22, our partners not only earn more; they deliver more value. Join us and be part of something monumental that transforms the affiliate landscape.The RoleThe Director of Innovation plays a pivotal and high-trust role, working directly with our co-founder and Chief Innovation Officer (CIO) to build the foundations of our Innovation department from the ground up.This position is ideal for someone who thrives in ambiguity, brings structure to complexity, and designs systems that enable innovation to progress swiftly and deliver tangible results.You will define the operational model, processes, and rhythms that transform ideas into experiments, experiments into outcomes, and outcomes into sustainable capabilities adopted by other teams. Your goal: to ensure that innovation exceeds the Innovation team itself and is genuinely embedded within the organization.If building something from scratch, transforming vague ideas into clear and scalable systems, and activating an innovation culture that thrives beyond a single team excites you—this role is for you.Key ResponsibilitiesStrategic PartnershipAct as a true force multiplier for the CIO.Translate the vision and strategy into clear priorities, sequencing, and actionable plans.Ensure executive alignment: make sure innovation initiatives are clearly understood and aligned within the leadership team.Maintain an overview of the innovation portfolio: track progress, dependencies, and outcomes related to business, product, and technology goals.Quickly identify constraints, risks, and trade-offs, and propose pragmatic solutions before they hinder momentum.Operations & ExecutionDesign and operate the innovation engine...