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IT Manager - Service Desk and Support

EcoVadisQuatre Bornes
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in IT management, preferably in a service desk environment. Strong understanding of ITIL best practices and service management frameworks. Excellent leadership and team management skills. Ability to communicate effectively with both technical and non-technical stakeholders. Proficient in IT support tools and technologies. Relevant certifications (e.g., ITIL, PMP) are a plus.

About the job

EcoVadis is looking for an IT Manager to guide the Service Desk and Support team in Quatre Bornes. This position manages daily IT support operations, focusing on timely problem resolution and consistent service for users across the company.

What You Will Do

  • Lead and support the Service Desk team, setting clear expectations and providing direction.
  • Oversee day-to-day IT support activities, making sure issues are resolved efficiently.
  • Drive improvements in support processes to raise the quality of service and user satisfaction.

About EcoVadis

EcoVadis is a global leader in business sustainability ratings, empowering companies to improve their environmental, social, and governance (ESG) performance. With a commitment to transparency and collaboration, we provide comprehensive assessments and actionable insights to help businesses achieve their sustainability goals.

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