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IT Application Support Specialist

Remote Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:1 to 3 years of experience in application development support. Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent experience. Strong knowledge of mobile operating systems (iOS and Android). Excellent verbal and written communication skills. A collaborative mindset and experience working in a team environment.

About the job

Join our team as an IT Application Support Specialist!

We are looking for a dedicated professional with a passion for technology and customer service. In this role, you will be responsible for diagnosing and resolving application issues, managing feature requests, and providing solutions to bugs. You will collaborate closely with our IT Support, Database, and Application Development teams to ensure optimal performance of our applications.

Key Responsibilities:

  • Deliver first-level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment on our client platform (web and mobile applications).
  • Contribute to the design requirements for the future roadmap of the client platform.
  • Assist users with guidance on client-designated mobile/web applications as needed.
  • Troubleshoot and resolve issues related to mobile devices and application functionality.
  • Conduct functional testing and document processes to support the deployment of new solutions.
  • Manage trouble tickets via ServiceNow and escalate issues to Tier 3 support when necessary.
  • Update and create technical documentation, knowledge base articles, and work instructions related to mobile device configurations.

About Nityo Infotech Corp.

Nityo Infotech Corp. is a leading technology solutions provider known for its innovative services and commitment to customer satisfaction. We strive to create a dynamic work environment that fosters growth and collaboration.

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