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IT Administrator / HelpDesk Engineer

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a proactive attitude, a passion for technology, and the ability to manage multiple tasks effectively. Candidates should possess experience in IT support and be comfortable working with various software and tools.

About the job

Join Our Team as an IT Administrator / HelpDesk Engineer

At Universe Group, we are looking for an enthusiastic IT Administrator / HelpDesk Engineer who thrives on bringing order to chaos. If you are the type who sees disorganized cables, missing access permissions, or malfunctioning printers and feels compelled to fix these issues systematically, you might be the perfect fit for our team.

Universe Group is rapidly expanding with a growing team and fast-paced offices. As we scale, we are reinforcing our helpdesk function to maintain the quality and speed of our internal infrastructure.

You will report directly to Yuliia Muts, our Head of Employee Experience. Collaborating with Kyrylo Nedosiekov, our Senior Helpdesk Specialist, you will not only resolve tickets but also develop a streamlined and efficient internal service for our 400+ team members.

You are the right candidate if:

  • You thrive in a fast-paced environment with a high volume of tasks. This pace will remain high, and we need someone energized by it.

  • You are not looking for a tranquil setting but desire movement and responsibility.

  • You enjoy structuring processes: tracking, organization, and control.

  • You find satisfaction in technology and the feeling of everything running smoothly.

  • You aspire to grow quickly—achieving a Middle level within 1 year is realistic with strong performance.

  • You are already using AI tools or are eager to implement them in support processes.

Your responsibilities will include:

  • Onboarding and offboarding: preparing equipment, accounts, access, and deactivation.

  • Issuing, returning, and tracking equipment and peripherals—ensuring everything matches perfectly.

  • Handling requests in the ticketing system: access, macOS, 2FA, VPN, corporate software.

  • Administering Google Workspace, Slack, and Okta (you will learn some processes on the job).

About Universe Group

About Universe Group: We are a dynamic and innovative company committed to growth and excellence, fostering an engaging work environment for all employees.

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