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Irish Player Support Specialist in the Gaming Department

Mercier ConsultancySofia, Sofia City Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in both Irish and English, written and spoken. Strong communication and customer service abilities. Experience in player support or customer-facing roles is a plus. A genuine passion for gaming and an understanding of gaming culture. Excellent problem-solving skills with meticulous attention to detail. Able to work independently while also being a collaborative team member. Familiarity with customer support software and gaming platforms is advantageous.

About the job

Join Mercier Consultancy as an Irish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this pivotal role, you will serve as the main support contact for our Irish-speaking gaming community, ensuring players enjoy unparalleled assistance and an exceptional gaming experience.

As a Player Support Specialist, your responsibilities will include addressing player inquiries, resolving game-related issues, and fostering a friendly and engaging community atmosphere. We seek enthusiastic individuals with outstanding communication skills who can connect effectively with our players.

Key Responsibilities

  • Deliver exceptional support to Irish-speaking players through email, chat, and social media platforms.
  • Diagnose and resolve technical issues, gameplay inquiries, and account-related questions.
  • Accurately document all player interactions in our customer support system.
  • Collaborate with various teams to effectively tackle complex player challenges.
  • Collect and relay player feedback to the development team for continuous improvement.
  • Contribute to a positive and vibrant gaming community.
  • Stay updated on the latest gaming trends and enhancements relevant to our offerings.

About Mercier Consultancy

Mercier Consultancy is a forward-thinking company dedicated to enhancing the gaming experience for players around the world. With a focus on providing top-notch support and fostering community engagement, we strive to create an environment where both our players and employees can thrive.

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