About the job
Join Mercier Consultancy as an Irish Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this pivotal role, you will serve as the main support contact for our Irish-speaking gaming community, ensuring players enjoy unparalleled assistance and an exceptional gaming experience.
As a Player Support Specialist, your responsibilities will include addressing player inquiries, resolving game-related issues, and fostering a friendly and engaging community atmosphere. We seek enthusiastic individuals with outstanding communication skills who can connect effectively with our players.
Key Responsibilities
- Deliver exceptional support to Irish-speaking players through email, chat, and social media platforms.
- Diagnose and resolve technical issues, gameplay inquiries, and account-related questions.
- Accurately document all player interactions in our customer support system.
- Collaborate with various teams to effectively tackle complex player challenges.
- Collect and relay player feedback to the development team for continuous improvement.
- Contribute to a positive and vibrant gaming community.
- Stay updated on the latest gaming trends and enhancements relevant to our offerings.

