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Implementation Specialist – Customer Service

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in customer service or a related field. Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience with CRM software is a plus. Fluency in English; additional languages are a plus.

About the job

lastminute.com is looking for an Implementation Specialist to join the Customer Service team in Madrid. The position centers on enhancing customer support operations and helping clients get started with lastminute.com services. The goal is to ensure clients have a smooth experience from initial setup through ongoing use.

What you will do

  • Work closely with clients to understand their needs and expectations
  • Provide training and ongoing support on lastminute.com platforms
  • Guide both new and existing customers through the implementation process
  • Address questions and resolve issues to help maintain strong customer satisfaction

Requirements

  • Clear communication and effective problem-solving skills
  • Background in supporting customers or clients, especially during onboarding or implementation
  • Ability to collaborate with clients and internal teams
  • Comfort working in a customer-oriented setting

This role is based in Madrid.

About lastminute.com

lastminute.com is a leading travel and leisure website that offers a range of services, including flights, hotels, and holiday packages. We pride ourselves on delivering exceptional customer experiences and are continuously looking for innovative ways to enhance our offerings.

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