Implementation Specialist – Customer Service

Role overview lastminute.com is looking for an Implementation Specialist to join the Customer Service team in Madrid. The position centers on enhancing customer support operations and helping clients get started with lastminute.com services. The goal is to ensure clients have a smooth experience from initial setup through ongoing use. What you will do Work closely with clients to understand their needs and expectations Provide training and ongoing support on lastminute.com platforms Guide both new and existing customers through the implementation process Address questions and resolve issues to help maintain strong customer satisfaction Requirements Clear communication and effective problem-solving skills Background in supporting customers or clients, especially during onboarding or implementation Ability to collaborate with clients and internal teams Comfort working in a customer-oriented setting This role is based in Madrid.

Join Convera as a Senior Customer Implementation Specialist in our Rome or Madrid office (hybrid work environment).In this pivotal role, you will take charge of the implementation process for intricate customer engagements, delivering high-level technical expertise and project management. You will manage critical projects, mentor junior staff, and actively participate in refining our implementation methodologies. The ideal candidate will possess extensive experience in customer implementations, exceptional problem-solving abilities, and a passion for customer interaction.Your responsibilities will include:Leading comprehensive implementations for large or complex customer projects, ensuring successful deployment and user adoption.Serving as a trusted advisor, assisting clients with the technical and operational aspects of implementation.Mentoring junior implementation specialists, offering guidance and support when required.Crafting detailed project plans, including timelines, resource allocation, and risk management strategies.Troubleshooting and resolving complex technical issues during implementation, escalating to engineering teams as needed.Collaborating with cross-functional teams to meet customer-specific requirements and ensure alignment with product capabilities.Continuously assessing and enhancing implementation processes for improved efficiency and client satisfaction.Providing feedback to Product and Engineering teams based on insights gained from customer implementations.

CLO Virtual Fashion is at the forefront of the apparel industry, innovating the future of fashion with state-of-the-art 3D clothing simulation technology. Our comprehensive platform supports every aspect of the fashion lifecycle, from conceptualization and design to production, marketing, fitting, and styling.Established in 2009, CLO has developed a robust digital fashion ecosystem, powered by advanced simulation algorithms that merge the physical and virtual realms of fashion.Our suite of tools—including CLO, Marvelous Designer, and Jinny—facilitates efficient garment creation, while platforms like CLO-SET and CONNECT enhance collaborative efforts, content management, and digital asset workflows. With our intelligent tagging technology, CLO connects both physical and digital garments, fostering a sustainable and integrated fashion framework for the future.As a global leader in digital fashion, CLO operates across 16 offices in 13 countries, with strategic locations in Asia, North America, Europe, and South America. In response to the growing demand for immersive and technology-driven fashion solutions, CLO continues to broaden its international presence, bolstered by a rapidly expanding global user base and a forward-thinking vision.

Join our dynamic team at bigblue as a Customer Care Specialist in beautiful Madrid. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional service and support. Our ideal candidate is passionate about helping others and possesses excellent communication skills.Your responsibilities will include:Responding to customer inquiries via phone, email, and chatResolving customer issues efficiently and effectivelyMaintaining a positive and empathetic attitude towards customers at all timesDocumenting customer interactions in our CRM systemIf you thrive in a fast-paced environment and are eager to make a difference, we would love to hear from you!

Welcome to Adyen!Adyen is at the forefront of financial technology, offering a comprehensive suite of payment, data, and financial products tailored for esteemed clients such as Meta, Uber, LVMH, Leboncoin, Decathlon, and Qonto. We are dedicated to creating a platform engineered for ambition, where innovation meets ethical solutions.Our culture fosters an environment rich in opportunities for our team members to excel, supported by a framework that empowers them to take ownership of their careers. We are a collective of motivated professionals who embrace unique technical challenges, collaborating to deliver exceptional results that accelerate our clients' success.Position: Implementation EngineerWe are seeking a talented Implementation Engineer with robust technical expertise and hands-on experience in integration design and project management, emphasizing a strong merchant focus. In this pivotal role, you will serve as the primary liaison for our merchants’ technical teams, guiding them through the critical phases of designing, developing, testing, and launching their integrations with Adyen’s platform. Your priority will be to ensure a seamless and exceptional merchant experience across the entire project lifecycle.As an Implementation Engineer, you will engage with diverse projects spanning various payment solutions, including e-commerce platforms, marketplaces, and card issuing programs. By utilizing your technical skills and business insight, you will be instrumental in facilitating a smooth implementation process, ensuring clear communication with merchants and internal teams alike. This role is based in our Madrid office, and we are looking for someone who possesses both consultative and technical abilities.Your Responsibilities:Apply your development and programming expertise to create scalable, robust solutions for merchant integrations, while adhering to best practices in payments.Act as a consultative partner across specific verticals, such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through their integration journeys.Collaborate with cross-functional teams, including Sales, Account Managers, Product, and Engineering, to ensure seamless merchant experiences and drive ongoing improvements.Utilize project management and technical consulting skills to oversee high-quality project delivery, ensuring the technical integrity of merchant integrations.Advise on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while working closely with Developers and Product Managers to enhance our platform.

Role Overview MetroMakro is hiring a Wholesale Layout Implementation Specialist in Madrid. This position focuses on shaping store layouts to improve product visibility and support a smooth customer journey. What You Will Do Design layout strategies for wholesale environments Implement changes that highlight products and streamline navigation Work closely with teams to ensure layouts meet business goals

Welcome to AdyenAdyen is a leader in providing integrated payment solutions, data management, and financial products for top-tier customers like Meta, Uber, LVMH, Leboncoin, Decathlon, and Qonto. Our innovative financial technology platform is designed to empower businesses to achieve their goals with ambition and efficiency.At Adyen, we foster a collaborative environment that champions professional growth and success. Our team consists of motivated individuals who tackle unique technical challenges and deliver ethical solutions that enable businesses to thrive in a fast-paced digital landscape.Join Our Team as an Implementation EngineerWe are currently seeking a talented Implementation Engineer who possesses a strong technical background, integration design expertise, and project management skills, all while maintaining a keen focus on merchant success. In this pivotal role, you will serve as the main technical liaison for our merchants, guiding them through the various stages of design, development, testing, and deployment of their integrations with our platform. Your primary goal will be to ensure an outstanding experience for our merchants throughout the project lifecycle.As an Implementation Engineer, you will engage with diverse projects across multiple payment solutions, including e-commerce platforms, marketplaces, and card issuing initiatives. Your technical acumen and business insight will be crucial in ensuring seamless implementations and fostering effective communication between merchants and our internal teams. This position is based in our Madrid office, and we are looking for someone who is both consultative and technically proficient.Key Responsibilities:Apply your programming and development skills to create scalable and effective solutions for merchant integrations, ensuring compliance with payment best practices.Act as a consultative partner in specific sectors such as e-commerce, point of sale, and multi-functional platforms, guiding merchants through the integration process.Collaborate with Sales, Account Managers, Product, and Engineering teams to enhance the merchant experience and drive continuous improvements.Utilize your project management and technical consulting abilities to oversee high-quality project delivery, ensuring the technical integrity of merchant integrations.Advise on optimizing payment solutions, including checkout experiences, authentication processes, omni-channel payments, and platform onboarding, while working closely with Developers and Product Managers to enhance our offerings.

Role overview Fever Up seeks a Senior Customer Lifecycle Specialist based in Madrid. The role centers on building stronger engagement and improving retention throughout the entire customer journey. What you will do Study customer data to spot trends and highlight areas for improvement Create and update lifecycle strategies that increase satisfaction and loyalty Plan and roll out new projects aimed at improving the customer experience Collaborate with teams across Fever Up to ensure customers receive consistent, high-quality service Impact This position plays a key part in supporting growth and building long-term loyalty. By focusing on the full customer relationship, your work will help customers find value at every stage with Fever Up.

Are you ready to make a difference? At Cabify, we are dedicated to transforming urban environments into better places to live. We drive sustainable and efficient mobility that connects passengers and drivers with just one click. While one day cities may not need private cars, there is still much work to be done. Will you join us on this journey? About Your Team The Customer Operations team is central to realizing our value proposition. Our mission is to ensure that the company's strategy is efficiently, reliably, and frictionlessly communicated to all our audiences through robust customer systems and processes. We operationalize the brand's promises, industrializing knowledge to deliver superior service in every market we operate. Role Mission As a member of Customer Operations, your primary goal will be to lead the implementation of strategic enhancements throughout the user lifecycle, ensuring our processes are flexible, analytical, and focused on operational excellence. How Will You Help Us Achieve Our Mission? You will represent Customer Operations in multidisciplinary teams (squads), fostering trust in multicultural environments. You will analyze crucial data and information to identify best practices and improvement opportunities in the customer journey. You will design agile processes and systems that adapt to the ever-changing landscape of the industry and market. You will coordinate cross-functional improvement projects that directly impact the experience and loyalty of our audiences. You will oversee the achievement of milestones by establishing a culture of accountability and continuous improvement.

Join SGS as a Regional Project Manager specializing in ERP implementations. In this pivotal role, you will oversee various projects across the region, ensuring seamless deployment of ERP solutions that optimize business processes and enhance operational efficiency.Your expertise will guide cross-functional teams to meet project milestones, while you develop and maintain strong relationships with clients to guarantee satisfaction and alignment with their business objectives.

Join SGS as a Training Lead for our Global ERP Implementation team. In this pivotal role, you will oversee the development and execution of comprehensive training programs aimed at ensuring seamless adoption of our ERP systems across various departments. You will collaborate closely with project managers, stakeholders, and end-users to tailor training content that meets the specific needs of our diverse workforce.Your contributions will be crucial in enhancing operational efficiency, minimizing disruptions during the transition, and fostering a culture of continuous learning within the organization.

Veolia Environnement SA seeks a Digital Tools Implementation Support Technician based in Madrid. This role centers on helping clients adopt and make the most of digital solutions. The technician will play a key part in setting up digital tools and ensuring they function as intended. Main responsibilities Assist with rolling out digital tools for client projects Support users as they learn and start using new digital solutions Deliver training sessions and respond to user questions about digital platforms Work to improve how existing digital systems are used Requirements Experience with digital platforms and tools Strong communication skills, especially when guiding users Ability to train and support clients during digital tool implementation

Join SGS as a Communication Lead for our Global ERP Implementation team. In this pivotal role, you will spearhead communication strategies that support our ERP initiatives across various regions. Your expertise will ensure that stakeholders are informed and engaged throughout the implementation process.

Join Cabify as a Customer Experience Excellence Specialist and play a crucial role in enhancing our customer service operations. In this position, you will be responsible for analyzing customer feedback, identifying areas for improvement, and implementing strategies that elevate the customer experience. Your insights will be pivotal in shaping our service offerings and ensuring customer satisfaction.

Join our dynamic team at MSX International as a German-Speaking Customer Service Representative. In this role, you will provide exceptional support to our customers, ensuring their inquiries are handled efficiently and effectively. Your fluency in German will be crucial in delivering a high standard of service while fostering positive relationships with clients.

MSX International seeks a Customer Service Representative fluent in Swedish for its Madrid office. The main focus is to assist customers, respond to their questions, and provide clear, helpful service. Key responsibilities Communicate with customers in Swedish to address their inquiries Share accurate information and support, aiming for high customer satisfaction Contribute to positive experiences during each customer interaction Location This role is based in Madrid.

Join our dynamic team at MSX International as a Bilingual Customer Service Agent specializing in German. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional support and guidance. Your fluency in both German and English will be crucial in resolving customer queries, ensuring satisfaction, and building lasting relationships.

Join our dynamic team at MSX International as a Customer Service Representative specializing in Swedish. In this role, you will be the primary point of contact for our customers, providing exceptional support and assistance. You will engage with clients, resolve inquiries, and ensure a positive experience.

Join our team as a Customer Service Validation Technician where your primary responsibility will be to execute service orders (ODS) assigned to you. This includes conducting environmental control tests in cleanrooms, cabins, equipment, and controlled environments in compliance with established procedures, initiating equipment setups under the guidance of your supervisor, and adhering to company requirements and current pharmaceutical industry regulations. Your efforts will ensure the optimal functioning of our equipment, thereby fulfilling our commitments to our clients.Key Responsibilities:Develop and manage assigned service orders (ODS) in accordance with the company's quality policy and applicable regulations.Conduct environmental control tests in cleanrooms, cabins, equipment, and controlled spaces, documenting results following established standard operating procedures (SOPs).Implement necessary corrective actions to achieve the objectives of assigned tasks.Report progress, incidents, and associated actions to the Line Manager and Planning Managers.Accurately report all completed tasks using provided computer tools (SAP FSM & DisQ).Strictly adhere to expense reporting, hour allocation, and attendance tracking.Uphold the company’s image and advocate for its interests with clients.

Join our dynamic team as an Integration Specialist, focusing on Enterprise Core Services. In this pivotal role, you will be responsible for designing, implementing, and optimizing integration solutions that enhance operational efficiency and support our enterprise-level clients. Collaborate with cross-functional teams to ensure seamless integration across various platforms and services. Your expertise will play a crucial role in driving innovation and digital transformation within our organization. You will work closely with clients to understand their needs and deliver tailored integration solutions that meet their unique requirements.