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Implementation Manager - Transforming Automotive Onboarding

ShopmonkeyHybrid - Morgan Hill, California
Hybrid Full-time $55K/yr - $71K/yr

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Experience Level

Experience

Qualifications

We Are Seeking Candidates Who:Possess 2+ years of relevant experience or have a background in the automotive industry; experience in marketing, customer success, or SaaS onboarding is advantageous. Exhibit a clear, professional, friendly, and informative communication style. Enjoy tackling challenges through creative problem-solving. Demonstrate outstanding project management skills and the ability to manage multiple tasks effectively. Are self-motivated learners with a strong drive to succeed. Thrive in a fast-paced, collaborative startup environment and can adapt to ambiguity. Quickly adjust to changing priorities and the evolving needs of customers. Hold a relevant educational background (Bachelor's degree preferred). Have familiarity with SaaS business models and tools; experience with marketing platforms or CRM tools is a plus, but not mandatory. Have a genuine passion for cars and/or possess knowledge of the automotive industry.

About the job

Join our premier Implementation Team at Shopmonkey, where we are redefining the automotive sector through our commitment to delivering unparalleled customer service. Our expertise and in-depth knowledge of Shopmonkey products, particularly our native marketing platform, ensure that every customer receives unrivaled support and attention.

Your Role Will Include:

  • Acting as the primary liaison during customers' onboarding processes for Shopmonkey's integrated marketing tools (Shopmonkey CRM).
  • Collaborating with Sales, Implementation, and Success teams to provide a cohesive onboarding experience focused on our native marketing product.
  • Offering exceptional customer service, with a focus on understanding the marketing needs of automotive repair shops and demonstrating how Shopmonkey's features can facilitate their growth.
  • Coordinating tasks and deliverables across various internal departments.
  • Delivering tailored, strategic solutions that empower customers to advance and expand their businesses.
  • Gaining comprehensive knowledge of Shopmonkey’s full product suite and the automotive industry.

About Shopmonkey

At Shopmonkey, we are dedicated to transforming the automotive service industry by providing innovative solutions that empower repair shop owners to grow their businesses. Our commitment to exceptional customer service sets us apart as a leader in the field, and we take pride in supporting our clients every step of the way.

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