Implementation Manager - Transforming Automotive Onboarding

Join our premier Implementation Team at Shopmonkey, where we are redefining the automotive sector through our commitment to delivering unparalleled customer service. Our expertise and in-depth knowledge of Shopmonkey products, particularly our native marketing platform, ensure that every customer receives unrivaled support and attention.Your Role Will Include:Acting as the primary liaison during customers' onboarding processes for Shopmonkey's integrated marketing tools (Shopmonkey CRM).Collaborating with Sales, Implementation, and Success teams to provide a cohesive onboarding experience focused on our native marketing product.Offering exceptional customer service, with a focus on understanding the marketing needs of automotive repair shops and demonstrating how Shopmonkey's features can facilitate their growth.Coordinating tasks and deliverables across various internal departments.Delivering tailored, strategic solutions that empower customers to advance and expand their businesses.Gaining comprehensive knowledge of Shopmonkey’s full product suite and the automotive industry.

Join our exceptional Implementation Team at Shopmonkey, where we are transforming the automotive industry through outstanding customer service. Our dedicated team, equipped with deep knowledge of Shopmonkey products, ensures that every customer receives unparalleled support and creative problem-solving. This is a hybrid position, requiring 2-3 days per week in our Morgan Hill, CA office for collaborative teamwork and connection.You Will Have The Opportunity To:Act as the primary contact throughout the customer's implementation journey.Provide exceptional customer service and support across all product lines.Facilitate customer training to ensure a successful start to their journey with us.Collaborate with various internal departments to coordinate deliverables effectively.Deliver tailored solutions that empower customers to advance and expand their businesses.Gain comprehensive knowledge of the Shopmonkey product suite and the automotive sector.We Are Looking For Candidates Who:Possess a minimum of 2 years of relevant experience, preferably with knowledge of the automotive industry.Are fluent in both English and Spanish.

As a Bilingual Associate Customer Success Manager at Shopmonkey, you will play a pivotal role in assisting auto repair shop owners in their digital transformation journey. This position is key in driving customer expansion initiatives, fostering strong relationships, reducing churn, and enhancing engagement with our suite of valuable products and features. Please note: This is a hybrid role that includes 2-3 days a week in our Morgan Hill, CA office.Your Responsibilities Will Include:Gaining in-depth knowledge of the Shopmonkey product suite and understanding our customers’ journeys within the automotive sector.Empathizing with customers to grasp their needs and challenges, and recommending actionable solutions.Identifying key areas within the software for increased engagement, and driving up-sell and cross-sell opportunities.Proactively participating in churn mitigation efforts and ensuring high levels of customer engagement.Monitoring customer health metrics to ensure ongoing subscription renewals.Collaborating with Sales, Support, Product, and Implementation teams to ensure seamless transitions and exceptional customer experiences.Utilizing available tools to enhance efficiency and reporting, helping the team meet growth targets and manage churn effectively.Delivering thoughtful, tailored solutions that enable customers to advance and expand their businesses.Visiting customers and attending events or trade shows as required.

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