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Implementation Manager at Valon | New York

ValonNew York
On-site Full-time

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Experience Level

Manager

Qualifications

Key ResponsibilitiesLead Deployment Planning: Develop and maintain the plan of record for enterprise deployment, ensuring all tasks, risks, and issues are tracked effectively. Execution Management: Drive project timelines, anticipate obstacles, assign responsibilities, and ensure a balance between speed and quality. Client Interaction: Establish and nurture trusted relationships with client counterparts and business leaders, effectively managing expectations and translating feedback into actionable steps. Cross-Functional Coordination: Oversee collaboration among Deployment Strategists, Engineers, Product, and Analytics teams from project discovery through to the go-live phase.

About the job

About Valon

At Valon, we are pioneering the development of an AI-native operating system tailored for regulated finance, focusing initially on mortgage servicing. As a Series C company, we are supported by a16z and are committed to transforming industries that have long been deemed too complex for innovation.

Instead of relying on outdated legacy systems, we took a unique route by establishing and managing our own mortgage servicing business, overseeing over $110 billion in loans. This initiative has equipped us with the insights necessary to create software that seamlessly operates within regulated environments.

The results are remarkable: we have successfully turned mortgage servicing from a 0% margin business into one boasting margins exceeding 60%, all while significantly enhancing customer experience. Major enterprise contracts are now being rolled out across the industry.

Our platform, ValonOS, integrates all processes into a cohesive and programmable system, ideally suited for the AI era. Through this unified system, AI agents not only automate tasks but also enhance operational efficiency continuously. Mortgage servicing is merely the starting point of our broader vision to revolutionize regulated industries and beyond.

Position Overview: Implementation Manager

In the role of Implementation Manager at Valon, you will spearhead the deployment of ValonOS, our cutting-edge AI-native operating system designed for complex, regulated operations. You will implement a high-touch model that combines exceptional software with excellent on-the-ground execution. As the Implementation Manager, you will ensure that multifaceted programs involving multiple stakeholders progress smoothly, maintaining clarity, speed, and trust. You will serve as the primary partner for clients on a day-to-day basis, while also coordinating with internal teams across Deployment Strategy, Engineering, Product, and Operations to deliver rapid and safe outcomes.

About Valon

Valon is at the forefront of innovation in regulated finance, developing an AI-native operating system that transforms mortgage servicing and beyond. With significant backing and a commitment to operational excellence, we are reshaping industries once thought too complex to innovate.

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