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Implementation Engineer

HelpshiftPune, Maharashtra, India
On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 3 years of experience in SaaS with a focus on consulting, technical pre-sales, or solution engineering. Proven ability to convert ambiguous customer requirements into actionable technical solutions. Strong programming skills in languages such as Python, Go, C#, Node.js, and PowerShell. Experience in deploying cloud solutions, particularly on AWS or Azure (preferred). Familiarity with SaaS concepts including SDKs, APIs, and cloud computing. Exceptional organizational skills with a passion for project management. Understanding of Object-Oriented Programming principles. A commitment to efficiency and a dislike for repeating mistakes. Excellent communication skills with the ability to engage with customer executives and analysts. Proficiency in G-Suite, capable of conducting data analysis and creating complex spreadsheets. A natural curiosity for complex systems and strong problem-solving abilities. Preferred experience in a customer support or call center environment. A consultative selling approach to build rapport with customers. Capable of visual storytelling to convey complex information efficiently.

About the job

  • Design and implement Infrastructure-as-Code (IaC) solutions utilizing Terraform, CDK, or Pulumi.
  • Create and maintain CI/CD pipelines for efficient Cloud Deployments.
  • Develop custom automation solutions using Lambda Functions or Azure Functions.
  • Demonstrate proficiency in programming languages including Python, JavaScript, Bash, PowerShell, and C#.
  • Oversee code repositories and conduct peer code reviews to ensure quality standards.
  • Maintain code hygiene and develop robust test cases for all solutions.
  • Provide mentorship and training to junior engineers within the team.
  • Work within Agile development frameworks to manage tasks effectively.
  • Utilize Jira for task management, ensuring readiness for each sprint.
  • Collaborate on proof of concept projects for strategic enterprise customers.
  • Partner closely with customers to design, document, and implement complex integrations.
  • Build and nurture strategic relationships with key contacts at major brands.
  • Demonstrate excellent time management skills, handling multiple tasks and projects concurrently.
  • Conduct analysis and audits on existing Helpshift implementations to identify areas for improvement.
  • Become proficient in Helpshift’s suite of administrative tools, including AI products and mission-critical support functions.
  • Work collaboratively with Account and Customer Success Managers to ensure overall customer satisfaction and success.
  • Continuously enhance the development process through improved documentation and customer-facing content.

About Helpshift

Helpshift is a leading provider of customer support solutions, leveraging advanced technology to enhance user experience and streamline support processes. Our innovative platform serves numerous high-profile brands, and we pride ourselves on fostering a collaborative environment that encourages growth and development.

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