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Implementation Consultant at OpenGov | Chicago, IL

OpenGovUS | Illinois | Chicago
On-site Full-time $96K/yr - $110K/yr

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Experience Level

Experience

Qualifications

The ideal candidate will possess a Bachelor's degree in a relevant field, with a strong foundation in project management and client relations. Experience in the public sector or with government entities is highly desirable. Excellent communication skills, both verbal and written, alongside a passion for public service, will be key attributes for success in this role. A proactive approach to problem-solving and the ability to work collaboratively with diverse teams are essential.

About the job

OpenGov provides AI and ERP solutions designed for local and state governments across the United States. Over 2,000 public sector organizations, including municipalities, counties, state agencies, schools, and special districts, use the OpenGov Public Service Platform to improve efficiency, adapt to changing needs, and build public trust. The platform covers enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. All of these tools work together within the OpenGov ERP, helping agencies prioritize and make the most of their budgets. Learn more about OpenGov’s mission at OpenGov.com.

Role Overview

The Implementation Consultant helps OpenGov clients get the most from their solutions by managing the full deployment process. This role calls for strong product knowledge, subject matter expertise, and the ability to recommend effective solutions. The consultant sets up new customers for success, ensures they see value from their investment, and supports improvements to OpenGov’s delivery operations. This includes advising during sales and project scoping, sharing feedback with R&D, and mentoring teammates.

What You Will Do

  • Lead implementation projects for new clients, guiding them through every step: data gathering, technical configuration, administrator training, and all other deployment needs.
  • Act as the main technical contact for new customers or those expanding their use of OpenGov, keeping communication clear and deployment on track.
  • Work directly with government officials and staff, helping them become skilled administrators and champions of the OpenGov platform.
  • Assess customer requirements and challenges, collaborating with other teams to streamline and automate workflows for better results.

About OpenGov

OpenGov leads the way in delivering AI-driven and ERP solutions designed specifically for local and state governments in the United States. With a mission to empower more effective and accountable governance, OpenGov provides a suite of innovative products that facilitate transparency, efficiency, and trust in public service.

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