About the job
About Our Client:
Our esteemed client specializes in delivering comprehensive IT services, supporting a workforce of approximately 700 employees across 13 offices located in Europe, the Middle East, and North Africa. English serves as the primary language of communication.
Since migrating to Office 365 (O365) in 2017, they have significantly expanded their utilization of the business productivity suite, incorporating a variety of applications including Teams, OneDrive, SharePoint Online, OneNote, Forms, Flow, Power BI, Planner, and PowerApps. Enhanced communication tools such as Skype for Business and Zoom are also utilized to foster better collaboration.
Position Overview:
We are seeking an enthusiastic ICT Apprentice to join our dynamic IT team. The ideal candidate will start as soon as possible and will be required to work flexibly from Monday to Friday, providing IT support to our UK and European offices during the hours of 8 AM to 6 PM GMT, totaling 35 hours per week.
Key Responsibilities:
- Support the IT team in addressing a wide range of computer issues
- Install and configure IT systems
- Diagnose hardware and software faults
- Resolve technical application problems, both in-person and remotely
- Develop proficiency in O365 applications and contribute to IT support services
- Perform Active Directory maintenance and manage Teams administration
- Create user accounts and reset passwords
- Assist with ongoing IT projects and equipment setup
- Address user IT queries and create purchase orders
- Provide service desk support and ensure cyber awareness
- Contribute to the laptop replacement program and assist in business system implementations
Training Opportunities:
- Receive a Level 3 ICT qualification
- Engage in online training through a combination of self-paced eLearning and live classes
- Enhance your functional skills in English and Mathematics, if necessary
Additional Considerations:
- Our client retains the right to adjust the base location in consultation with employees based on organizational needs
- Occasional out-of-hours work may be required
Qualifications:
- Essential: GCSE or equivalent in English (Grade A* - C 9/4)
- Essential: GCSE or equivalent in Mathematics (Grade A* - C 9/4)
Ideal Candidate:
- A motivated individual eager to learn and develop IT skills
- Excellent communication and problem-solving abilities
- Ability to work collaboratively within a team environment

