Assist-World logoAssist-World logo

Healthcare Client Support and Administrative Assistant

Assist-WorldPhilippines
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications● Previous experience in a healthcare setting is preferred● Strong understanding of HIPAA compliance● Excellent verbal and written communication skills● Ability to manage multiple tasks effectively while maintaining a patient-focused approach● Proficient in using EMR systems and Google Workspace● Strong organizational skills and attention to detail

About the job

Role Overview
Assist-World, a dynamic medical practice located in Honolulu, Hawaii, is seeking a dedicated full-time Healthcare Client Support and Administrative Assistant. This position is crucial for replacing and supporting essential functions previously managed by an in-house W-2 employee.
This role is primarily client-facing, emphasizing phone and email communication, scheduling support, and overall administrative coordination. The ideal candidate will possess prior experience in a healthcare environment, demonstrate a solid understanding of HIPAA compliance, and exhibit a professional and empathetic demeanor while interacting with patients and addressing insurance-related inquiries.

Key Responsibilities
Client & Patient Support
● Professionally manage inbound phone calls and address client inquiries
● Respond to emails and follow up on patient requests or questions
● Provide clear, calm, and friendly communication with patients
● Act as the primary point of contact during business hours (Monday to Friday)

Administrative Support
● Assist with scheduling and appointment coordination
● Update and maintain patient information as required
● Support healthcare providers with administrative follow-ups as necessary
● Ensure accurate record-keeping and documentation in alignment with practice standards

Healthcare Systems & Tools
● Utilize the practice’s Electronic Medical Record (EMR) system for essential tasks
● Manage inbound and outbound calls using the phone system
● Employ Google Workspace for emails, calendars, and internal communications
● Adhere to all internal workflows and compliance guidelines

About Assist-World

Assist-World is a small yet vibrant medical practice in Honolulu, Hawaii, committed to providing exemplary healthcare services. Our team is dedicated to enhancing patient experiences through compassionate care and effective communication.

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