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GTM Operations Manager

PleoLondon, Lisbon
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Develop and implement strategies for sustainable revenue optimization. Analyze customer success metrics to enhance retention and expansion. Collaborate with cross-functional teams to improve operational efficiencies. Design and execute data-driven solutions for GTM initiatives. Coach teams on best practices and elevate GTM capabilities. Desired Skills and Experience:Proven experience in GTM operations or revenue management. Strong analytical skills with a data-driven mindset. Excellent communication and collaboration abilities. Experience with automation and AI in operational processes. Ability to thrive in a fast-paced, dynamic environment.

About the job

Managing spending can often be a complicated task, and inefficient processes can hinder both finance teams and employees. At Pleo, we are revolutionizing spend management. We provide solutions that simplify the handling of finances, making it empowering and effective for both finance teams and employees, with the vision of helping businesses 'go beyond'.

The name 'Pleo' translates to 'more than you’d expect', a philosophy that has underpinned our success over the last decade.

We are currently at a critical juncture in our journey; each decision we make has a direct effect on our 40,000+ customers, our business, and our shared success. We seek individuals who take pride in identifying customer needs, transforming complex challenges into straightforward solutions, respectfully challenging the status quo, and consistently aiming high. With ambitious goals propelling us forward, we acknowledge that we don’t have everything figured out—and that’s part of the excitement! We are a motivated, forward-thinking, and importantly, a compassionate team of over 850 individuals from more than 100 nationalities, all dedicated to shaping the future of business spending together.

About the role

We are on the lookout for a GTM Operations Manager to join our GTM Strategy & Programs team and contribute to how we deliver value to our customers on a large scale. This position focuses on sustainable revenue optimization, primarily emphasizing revenue retention and customer success, while also encompassing expansion and new business go-to-market initiatives. You will operate at the convergence of GTM strategy, revenue operations, and technology, taking concepts from ideation to execution. You’ll pinpoint areas where our customer and revenue strategies can improve, devise data-driven solutions, and establish the operational frameworks needed to launch and grow these initiatives. While your primary focus will be on Customer Success, your responsibilities will cover the entire GTM lifecycle.

This is not your typical operations role. You will adopt a GTM Engineer mindset—leveraging systems thinking, automation, AI, and experimentation to transition strategy into scalable execution—while also enhancing GTM capabilities across teams through coaching and the sharing of best practices. If you thrive on diagnosing intricate problems, constructing modern GTM systems, and driving measurable business outcomes, this position offers significant ownership and influence.

About Pleo

Pleo is redefining the way businesses manage their expenses, offering innovative spend management solutions that empower finance teams and employees. With a commitment to excellence and a diverse team from over 100 nationalities, Pleo is focused on delivering exceptional value to over 40,000 customers.

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