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General Manager - Transformative Leadership in Hospitality

BenugoCambridge
On-site Full-time

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Experience Level

Manager

Qualifications

At least 3 years of experience in a similar retail or hospitality role. Barista experience is a plus. Exceptional leadership and communication skills. Positive, proactive attitude. Proficient in prioritizing multiple tasks in a fast-paced, dynamic environment while maintaining composure under pressure. Strong attention to detail and meticulous record-keeping. A genuine passion for hospitality and creating memorable guest experiences. A collaborative team player. Ability to lead by example and take initiative. Adaptability to challenges and opportunities with a solutions-oriented mindset.

About the job

As the General Manager, you will play a pivotal role in spearheading, managing, and executing innovative growth strategies. Your responsibilities will encompass a diverse array of tasks, including formulating sales approaches, recruiting and training staff, ensuring exceptional food quality and service, and maintaining an active presence on the floor.

Key Responsibilities:

Commercial Management:

  • Oversee business performance at the location, ensuring alignment with company forecasts and annual targets.
  • Analyze and enhance sales profitability while continuously elevating operational standards.
  • Coordinate marketing initiatives, including promotional events and discount schemes.

Team Leadership:

  • Provide clear guidance and briefings to team members.
  • Deliver constructive feedback through structured performance reviews.
  • Recruit top talent for the location to foster a high-performing team.

Client Engagement:

  • Establish and nurture a strong, professional relationship with John Lewis.
  • Facilitate effective communication and engagement with stakeholders at John Lewis.
  • Regularly assess customer feedback and develop actionable plans based on insights.

Health & Safety, Food Safety, and ESG Compliance:

  • Ensure the location achieves a minimum score of 90% on European Safety Bureau inspections and 5-star ratings on Environmental Health Officer visits.
  • Guarantee compliance with statutory health, safety, food safety, and environmental legislation and company policies.

About Benugo

Founded with a vision to create not just excellent natural food but also a remarkable experience, Benugo continues to live by this mission today. Our brand spans award-winning high street stores, cafes, and restaurants located in some of the most cherished public spaces and visitor attractions around the world. We are thrilled to be expanding our partnership with John Lewis to revamp their in-store restaurants across 32 locations. This is a unique opportunity to reimagine the dining experience with fresh, high-quality ingredients sourced from local suppliers. Are you an inspirational leader in hospitality poised to redefine an iconic partnership? We invite you to join us as our next General Manager, leading the catering and hospitality strategy for this prestigious collaboration.

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