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Front Office Manager

AccorBuenos Aires
On-site Full-time

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Experience Level

Manager

Qualifications

To be successful in this role, you should possess:Proven experience as a Front Office Manager or similar role in the hospitality industryStrong leadership and team management skillsExcellent communication and interpersonal abilitiesAbility to work in a fast-paced environment and handle multiple tasks efficientlyProficiency in hotel management software and Microsoft Office SuiteFluent in both English and SpanishDegree in Hospitality Management or related field is preferred

About the job

Accor seeks a Front Office Manager to lead front desk operations at its Buenos Aires property. This role manages daily activities at the front desk, focusing on delivering attentive and high-quality service to every guest. The Front Office Manager oversees staff, allocates resources, and ensures check-in and check-out processes run smoothly.

Key responsibilities

  • Supervise and guide front desk staff through daily tasks and guest interactions
  • Maintain and improve guest satisfaction by upholding Accor’s service standards
  • Coordinate team schedules, delegate responsibilities, and support staff development
  • Streamline front office processes to promote efficiency and consistency
  • Represent the Accor brand and foster a welcoming atmosphere in guest areas

What success looks like

  • Guests experience smooth arrivals and departures
  • Team members work together effectively and support each other
  • Front office operations remain efficient, with prompt issue resolution

About Accor

Accor is a world-renowned hospitality group with a diverse portfolio of hotels and resorts, offering unique experiences to travelers. With a commitment to excellence and innovation, we pride ourselves on creating memorable moments for our guests and fostering a vibrant workplace for our employees.

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