Freelance Customer Experience Trainer in Singapore

Join our expanding team as a Freelance Customer Experience (CX) Trainer in Singapore!At CXG, we are dedicated to transforming customer experiences for luxury brands around the globe. Established in 2006 by visionary entrepreneurs, we have grown into a worldwide presence with 12 offices across four continents, serving over 200 prestigious clients.As a CX Trainer, you will play a pivotal role in enhancing the skills and knowledge of our clients' teams through impactful training programs. Your expertise will help shape the future of customer interactions in the luxury retail sector.Your Responsibilities Include:Collaborating within a fast-paced environment to meet project requirements and deadlines.Assessing clients' training needs to deliver tailored educational experiences.Working with the Project Manager to develop training objectives and schedules.Designing effective training materials and programs.Conducting engaging training sessions online and in-person, fostering a dynamic learning environment.Utilizing various methodologies to inspire participants and facilitate mindset shifts.Providing coaching support, both on-site and in virtual settings.

About Plaud Inc.Plaud is pioneering the development of the world’s most reliable AI work companion, designed to enhance productivity and performance through innovative note-taking solutions. With a user base exceeding 1,000,000 individuals globally since our inception in 2023, our mission is to amplify human intelligence by creating next-generation infrastructure and interfaces that capture, extract, and utilize insights from what you say, hear, see, and think.Headquartered in San Francisco and incorporated in Delaware, Plaud is at the forefront of merging human and AI intelligence through a unique blend of hardware and software solutions. Our commitment to excellence is reflected in our adherence to stringent compliance standards including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031, ensuring top-tier data security and privacy protection for our users.For more information about Plaud, visit our website at https://www.plaud.ai and follow us on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join UsAt Plaud, we are redefining the future of human-AI interaction. As a rapidly growing and profitable company with a remarkable $250 million revenue run rate achieved within just three years, we invite you to:Help shape the next-generation paradigm for human-AI collaboration.Engage with cutting-edge AI tools for professional applications and play a pivotal role in our global expansion.Collaborate with dedicated teammates who prioritize innovation, teamwork, and customer success.Advance your career in a culture that promotes continuous learning and growth.

Are you a passionate expert in the Chinese language looking to influence the evolution of artificial intelligence? As large-scale language models transition from simple chatbots to advanced linguistic tools, your expertise will be crucial in developing high-quality training data. This data will empower future AI to make world-class education accessible, support cutting-edge research, and enhance communication and translation for Chinese speakers around the globe. We are seeking dedicated Chinese language specialists who have a deep understanding of Chinese grammar, syntax, morphology, semantics, phonetics, and pragmatics. You will engage with advanced language models on topics such as tonal variations, the differences between Simplified and Traditional characters, regional dialects, Chinese idioms, sentence structures, and cultural contexts. Your role will involve documenting failure modes to strengthen model reasoning. On a typical day, you will interact with the model on language scenarios, verify factual accuracy and logical consistency, capture reproducible error traces, and propose enhancements to our prompt engineering and evaluation metrics. A master's or PhD in Chinese language, linguistics, or a closely related field is highly desirable. Experience with peer-reviewed publications, translation, or practical linguistic analysis projects is a significant advantage. Clear, metacognitive communication—demonstrating your thought process—is essential. Are you ready to transform your Chinese language expertise into the foundational knowledge for the AI of tomorrow? Apply today and start shaping the model that will teach the world.

Join Our Team as a Senior Experience Designer in Singapore! About Valtech: At Valtech, we are at the forefront of transforming how brands engage with their customers. As a global leader in digital innovation, we integrate creativity, technology, and strategic insight to tackle complex business challenges and create exceptional experiences. With a robust team of over 6,500 professionals across more than 60 offices in 20+ countries, we are expanding our presence in Singapore. At Valtech, we empower our people with growth opportunities, foster a values-driven culture, and provide international career paths, allowing you to help shape the future of digital experiences. Your Opportunity: As a Senior Experience Designer, you will be a key contributor, conceptualizing, creating, and delivering visually impactful and functionally rich digital solutions for some of the world’s most recognized brands. Your role will involve transforming research into elegant, accessible designs while collaborating closely with product, data, and engineering teams. You will also have the opportunity to mentor junior designers, contributing to their professional growth. With over 8 years of experience, a growth mindset, and a passion for making a lasting impact, you will thrive in this role. Success in this position requires a digital native who excels in delivering aesthetic design within digital transformation initiatives. Your portfolio should demonstrate your capability in developing complex, scalable digital solutions across web, mobile, and connected experiences. Experience in a similar environment, such as a Digital Transformation Consultancy or Digital Agency, is essential, particularly in delivering solutions that seamlessly blend creative design with technical expertise and data/AI capabilities. Your Responsibilities: Utilize your extensive experience in design thinking methodologies (e.g., Double Diamond). Frame challenges, explore solutions, and deliver high-quality user experiences. Leverage modern tools (e.g., AI) to synthesize research and conceptualize responsibly. Integrate accessibility and inclusivity into all design decisions from the start. Develop meaningful information architecture, customer journeys, and user flows aligned with business objectives. Excel in crafting customer interactions and motion design. Transform insights into actionable outcomes: prototype, test, and iterate with clear business goals. Collaborate with cross-functional teams across Strategy, Product, and Data.

Are you a LaTeX connoisseur fluent in Chinese, ready to influence the future of artificial intelligence? As large-scale language models transition from simple chatbots to formidable tools for scientific discovery, your role will be pivotal. With top-tier training data, the next generation of AI will democratize education, improve academic publishing, and simplify document preparation for researchers and professionals globally. Your expertise is essential in this transformative journey. We seek LaTeX specialists passionate about document typesetting, adept in mathematical formatting, bibliographic management, package customization, template development, and cross-referencing techniques. You will engage with advanced language models on intricate topics such as complex equation formatting, multi-language document support, Beamer presentations, TikZ graphics, package troubleshooting, and collaborative editing workflows, meticulously documenting error patterns to enhance model reasoning. Your day-to-day will involve interacting with the model on document preparation scenarios and theoretical LaTeX questions, verifying formatting accuracy and logical consistency, capturing reproducible error traces, and proposing enhancements to our prompt engineering and evaluation metrics. A bachelor’s or master’s degree in Computer Science, Mathematics, Physics, or a related field is preferred; experience in academic publishing, technical writing, or scientific communication is a definite advantage. Effective, clear communication—demonstrating your thought process—is crucial. Fluency in Chinese is mandatory. Are you ready to leverage your LaTeX expertise to contribute to the knowledge base that will educate the world? Apply now and begin shaping the model that will shape the future.

Experience Design Lead – Singapore Join our dynamic and expanding team to lead Experience Design on strategic projects. About Valtech: Valtech is at the forefront of transforming the relationship between brands and their audiences. As a prominent global digital innovation agency, we integrate creativity, technology, and strategic insight to tackle intricate business challenges and provide outstanding experiences. With over 6,500 skilled professionals across more than 60 offices in over 20 countries, we are broadening our presence in Singapore. At Valtech, we are committed to facilitating business transformation as trusted partners to some of the world's most esteemed brands. We offer our team members growth prospects, a culture rooted in values, international career opportunities, and the chance to influence the future of experience design. Your Opportunity: As the Experience Design Lead, you will spearhead multidisciplinary teams in crafting comprehensive experiences for enterprise clients throughout Asia. Your role will span from insights to strategy to design, implementing human-centered and data-driven solutions within agile delivery teams and regional initiatives. You should possess over 12 years of experience, a growth-oriented mindset, and a passion for making a significant impact. To excel in this role, you are a digital native passionate about delivering aesthetic design in digital transformation initiatives. Your portfolio should showcase your ability to develop complex, scalable digital solutions across Web, Mobile, and connected experiences. It is crucial that you have gained experience in a similar context to Valtech—either within a Digital Transformation Consultancy or a Digital Agency—delivering solutions that seamlessly merge creative design with technical expertise and Data/AI capabilities. Your Role: Lead the complete design process from identifying problems to delivering final experiences. Facilitate design thinking and collaborative workshops. Conduct user research, including interviews and surveys. Perform competitor analysis and benchmarking. Develop meaningful information architecture, customer journey maps, and user flows aligned with business objectives. Excel in creating customer interactions and motion design. Advocate for inclusive design and accessibility (WCAG), integrating it into every decision. Transform insights into actionable outcomes: prototype, test, and iterate with defined business goals. Collaborate with cross-functional teams across Strategy, Product, Data, and Engineering.

MORROW Health stands as Singapore's premier integrated fitness and recovery hub, dedicated to empowering individuals to cultivate healthier and more resilient lifestyles through purposeful daily routines. Our foundation in lifestyle medicine allows us to seamlessly merge physical activity, nutrition, restorative sleep, stress management, avoidance of harmful substances, and social connectivity within structured programs and specially designed environments, making sustainable lifestyle transformation attainable. By leveraging evidence-informed practices and insights from wearables and lifestyle data, MORROW Health guides members in recognizing patterns, establishing consistency, and maintaining accountability—transforming insights into actionable steps that enhance long-term vitality, strength, and mental clarity without reliance on medical diagnosis or treatment.Location: SingaporeReports To: Head of ExerciseRole OverviewAt MORROW, our Personal Trainers are educators and specialists who provide highly tailored, data-driven training experiences. They weave insights from medical evaluations, diagnostics, and principles of lifestyle medicine to design safe, effective, and goal-oriented programs tailored to each individual.This position requires a blend of technical knowledge, effective communication, and the ability to empower members through both results and education. Trainers will utilize AI-driven tools, functional assessments, and evidence-based protocols to ensure that every session is precise, personalized, and impactful.Key ResponsibilitiesPersonalized Coaching & Program DeliveryCreate and implement individualized training programs based on comprehensive medical assessments (e.g., blood biomarkers, DEXA scans, cardiovascular fitness, mobility assessments).Utilize AI-enhanced strength equipment and performance tracking tools to monitor progress and optimize training protocols.Incorporate functional movements, alignment techniques, breathwork, and mindful exercise into every training regimen.Educate members on proper form, biomechanics, and the connection between current training efforts and future health outcomes.Assessment & IntegrationConduct movement screenings and physical assessments to complement medical data.Collaborate with Medical and Allied Health professionals (physicians, physiotherapists, dietitians) to integrate exercise prescriptions into comprehensive health and lifestyle plans.Adapt programs for members with specific conditions, limitations, or rehabilitation needs, always prioritizing safety and sustainability.Member Empowerment & EngagementFoster a supportive environment that encourages questions and active participation in their health journey.Monitor and celebrate progress, providing ongoing motivation and adjustments to training as needed.

About RainAt Rain, we are redefining the future of payments globally. As a dynamic team of innovators and seasoned founders, we empower the utilization of stablecoins in real-world scenarios, facilitating seamless card transactions, cross-border payments, B2B purchases, remittances, and beyond. Our strategic partnerships with fintech companies, neobanks, and institutions enable us to launch inclusive and efficient solutions. Join us at this rapidly growing company backed by top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, and Lightspeed. If you're curious, bold, and eager to help shape a borderless financial landscape, we want to hear from you.Our EthosWe embrace an open and egalitarian culture, empowering all team members to pursue their goals. You will have the freedom to explore ideas and make a significant impact on our company's roadmap and vision.Role OverviewWe are on the lookout for a Customer Experience Associate to enhance our growing Customer Experience team. In this pivotal role, you will represent Rain to our customers, assisting them in resolving issues, understanding our products, and gaining confidence in our services. Collaborating closely with colleagues, the CX Team Lead, and cross-functional teams in Operations, Compliance, and Product, you will deliver clear, empathetic, and dependable support.Revolutionize the use of stablecoins in everyday financial interactions.Join a mission-driven team committed to accuracy, transparency, and customer trust.Enjoy a hybrid work environment—collaborate in person at our Singapore office while maintaining flexibility.Explore growth opportunities into CX leadership, Operations, or cross-functional roles.Your ResponsibilitiesProvide assistance to customers through email, chat, and phone, ensuring accurate, friendly, and timely support.Troubleshoot account, card, and transaction-related issues using Rain's internal systems.Identify and escalate complex cases to the CX Team Lead or other internal teams for expedited resolution.Document customer interactions clearly and consistently in our support platform (Zendesk).Collaborate with Operations, Product, and Compliance teams to highlight recurring issues.

Join PRISM+, Singapore’s premier homegrown electronics brand, recognized for its innovation and commitment to making premium technologies accessible to all. Established in 2017, we quickly ascended to become the leading monitor and smart TV brand in Singapore, disrupting traditional markets with our affordable, high-quality products. Our expansion into various home electronics and appliances showcases our dedication to excellence and customer satisfaction. At PRISM+, every day presents an opportunity to innovate and shape the future of consumer technology. Be a part of a team where your contributions are valued and your professional growth is supported.Key ResponsibilitiesLead, mentor, and inspire a dynamic team of 20 customer service agents, both onshore and offshore.Provide day-to-day support to the team in addressing complex customer inquiries and ensuring high satisfaction levels.Utilize business tools to monitor communications across calls, emails, and chats, ensuring a world-class customer experience.Make empathetic and informed decisions to enhance customer satisfaction across all channels.Drive the team to achieve and surpass performance metrics, leveraging strengths to improve results.Understand and uphold company policies and service level agreements (SLAs), regularly reviewing and refining processes.Continuously assess workflows for efficiency and relevance, ensuring value for both internal and external stakeholders.Analyze reports to identify strengths and areas for improvement, implementing strategies accordingly.Foster a culture of continuous improvement and employee engagement.

PRISM+ is a homegrown electronics brand based in Singapore, recognized for its focus on innovation and making advanced technology widely available. Since 2017, the company has expanded into markets such as Australia, Malaysia, and the Philippines, establishing itself as a direct-to-consumer leader in display technology. As an Operations and Customer Experience Executive, the role centers on supporting the delivery of high-quality products and maintaining a strong customer experience. PRISM+ is known for its monitors and smart TVs, and the team takes pride in its reputation for service and product excellence in Singapore. What you will do Contribute to day-to-day operations to ensure smooth processes and timely delivery of products. Support efforts to provide a positive customer experience, reflecting the brand’s commitment to service. Work with colleagues to help shape and improve how PRISM+ serves its customers. About PRISM+ PRISM+ specializes in monitors and smart TVs, operating as a direct-to-consumer brand. The company values new ideas and supports professional growth, aiming to set a high standard for customer experience in consumer technology.

Join our dynamic team at plaud as a Voice of Customer (VoC) Analyst in Singapore. In this role, you will play a crucial part in gathering insights directly from our customers, understanding their needs, and translating their feedback into actionable strategies. Your analytical skills will help shape our products and services, enhancing customer satisfaction and driving business success.As a VoC Analyst, you will collaborate with various departments to ensure that the voice of the customer is heard and prioritized in our decision-making processes. Your insights will directly influence our customer experience initiatives and help us maintain our competitive edge in the market.

Join Plaud as a Quality & Customer Experience Specialist in Singapore, where you will play a vital role in enhancing customer satisfaction and ensuring high-quality service delivery. Your primary responsibilities will include monitoring customer interactions, analyzing feedback, and implementing improvements to enhance the overall customer journey. You will collaborate closely with various teams to ensure that our standards for quality are met and exceeded.

Are you a passionate STEM expert fluent in Chinese, ready to make a significant impact on the future of artificial intelligence? As the landscape of large-scale language models rapidly evolves, we seek individuals who can contribute their expertise to enhance AI's capabilities in research, education, and practical problem-solving. Your role will be pivotal in providing high-quality training data that helps shape tomorrow's AI solutions across science, technology, engineering, and mathematics. We are in search of a highly qualified STEM Specialist who can infuse subject matter expertise, linguistic accuracy, and cultural nuances into training data. You will engage with state-of-the-art AI tools, assess and refine outputs, and deliver expert feedback on intricate STEM concepts and problem-solving strategies in both English and Chinese to optimize model performance. On a typical day, you will review and annotate AI-generated content, evaluate responses for technical precision and clarity, identify and document error patterns, and collaborate with our team to enhance prompts, evaluation methodologies, and domain-specific guidelines. Fluency in Chinese is essential, alongside a demonstrated proficiency in a STEM discipline (science, technology, engineering, or mathematics) through teaching, research, or practical application. Experience in translation, bilingual education, or linguistic annotation will be advantageous. Strong communication skills, analytical thinking, and meticulous attention to detail are crucial for success in this role. Are you ready to leverage your STEM and Chinese language skills to help create the AI tools of the future? Apply now to be part of a transformative journey that supports learners and professionals around the globe.

Join our dynamic team as a Wu Dialect Specialist and contribute to groundbreaking AI training projects. In this freelance role, you will leverage your expertise in Wu dialect to enhance AI language models, ensuring they understand and interpret this dialect accurately. Your contributions will play a crucial role in shaping the future of language technology.

Funding Societies | Modalku stands as Southeast Asia's premier digital finance platform for SMEs, proudly licensed in Singapore, Indonesia, Thailand, Malaysia, and Vietnam. Our operations are supported by esteemed investors including Sequoia India (Peak XV), Softbank Vision Fund, Khazanah, and SMBC bank. We specialize in providing essential business financing to small and medium-sized enterprises (SMEs) through a network of individual and institutional investors, alongside offering payment solutions tailored for SMEs and consumers alike.At Funding Societies | Modalku, our ethos is embodied in our core values represented by GETFS: Grow Relentlessly: We strive to become our best, most authentic selves. Enable Teamwork, Disable Politics: Together, we foster success through collaboration. Test Measure Act: We embrace curiosity, innovation, and experimentation. Focus on Impact: Our actions are guided by a commitment to tangible results. Serve with Obsession: We prioritize building lasting, win-win relationships through a customer-first approach. As a Customer Experience Executive, you will be the initial point of contact and engagement for our clients. Your role will be pivotal in ensuring that every interaction exemplifies our dedication to exceptional service. You will guide customers through onboarding, assist them after disbursement, and gather insights to continually enhance their experience. This position is an individual contributor role with significant exposure to both clients and internal stakeholders.

Join Our Team at Plaud Inc.At Plaud, we are on a mission to revolutionize the way professionals work by creating the world's most reliable AI work companion. Since our inception in 2023, we have empowered over 1,000,000 users globally with our innovative note-taking solutions designed to enhance productivity and performance.As a Delaware-incorporated company headquartered in San Francisco, we are redefining the landscape of AI-driven productivity tools through our unique combination of hardware and software. We pride ourselves on maintaining the highest standards of data security and privacy, being compliant with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031.Discover more about us at Plaud.ai, and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.

Join TransPerfect Games, a leading provider of tailored and flexible video game services, where we specialize in a variety of solutions including translation, functional and localization game testing, certification testing, focus group and playtesting, player support and community management, cybersecurity and penetration testing, tool development, art design, game writing, GDPR consultancy, and voice-over recording.With a robust client base of over 1,000 renowned global game developers and publishers, we are seeking Game Localization QA Testers who are native speakers of Traditional Chinese (Hong Kong or Taiwan). In this dynamic and exciting role, you will assist our clients in identifying and resolving test-related issues, playing a crucial part in the development of the next big game from independent studios to major AAA titles!If you are:Passionate about gaming;Detail-oriented and meticulous;Proficient in your native language and capable of identifying errors in terminology, grammar, punctuation, and linguistic style;Eager to learn and receptive to constructive feedback;Committed to delivering high-quality and timely testing to enhance our clients’ games;Driven by excellence and an experienced gamer eager to contribute to the gaming industry,we want to hear from you! Turn your passion into a career and embark on an exciting journey in the gaming industry!

Join Ultimate Performance (UP), a world-leading Personal Training Gym renowned for delivering highly individualized and precise training solutions tailored to each client's unique needs. At UP, we transcend traditional workouts by providing personalized coaching that centers around our clients' specific goals, lifestyles, and training histories.As a member of our elite team of personal trainers, you will embark on a rewarding journey that begins with a comprehensive onboarding program. This program is designed to enhance your learning, development, and technique, equipping you with the essential tools needed to achieve outstanding results as a UP Personal Trainer.We are currently expanding our exceptional team and are looking for enthusiastic female personal trainers to cater to our growing female clientele. This role involves working in a private training environment where some clients prefer female trainers for personal or cultural reasons.Successful candidates will demonstrate a commitment to delivering high-quality, results-oriented training in a respectful and client-centered manner. We welcome all applications, with appointments determined by merit and operational needs.Why choose to work with UP?Expert Mentorship & Education: Benefit from over 200 hours of structured learning and coaching annually to help you excel as a trainer.Flexible Working: Enjoy flexible scheduling options to create a career that aligns with your lifestyle.Clear Career Progression: Whether you are new to the field or seasoned, we offer structured pathways leading to senior roles, leadership opportunities, and careers beyond the gym floor.Global Opportunities: With locations from Sydney to Los Angeles, we provide our personal trainers with mobility options worldwide.A Supportive Team: Collaborate with like-minded professionals in a nurturing and inclusive environment that promotes success.Enhanced Policies: Access a variety of enhanced health and wellbeing policies, including supportive return-to-work options for new mothers.Rewards & Recognition: Receive performance-based compensation that truly reflects your coaching quality and client success.

Join Visit.org as a Freelance In-Person Event Host! We are seeking an enthusiastic and dynamic individual to enhance our Events team in Singapore on a contract basis. As an Event Host, you will be at the forefront of facilitating engaging social impact experiences for our corporate partners during in-person events. This role is perfect for someone with stage presence who thrives in front of an audience and is eager to leverage their talents to effect positive change in local communities worldwide.Our Mission: At Visit.org, we believe in the power of community and innovation. We empower our team to develop creative solutions that utilize technology to foster lasting, meaningful change. Join us in our mission to help enterprises and their employees contribute positively to their communities.About Visit.org: As a leading enterprise SaaS company, Visit.org provides the infrastructure and content necessary for purpose-driven employee engagement across 90+ countries. Our diverse clientele includes renowned companies like Colgate, ADP, IBM, Adobe, and Twitch, among others.Key Responsibilities:Lead engaging, interactive team-building and social impact activities that promote a noble cause.Welcome, inspire, and engage participants while collaborating with nonprofits to ensure seamless event facilitation.

About Thunes Thunes is revolutionizing global money movement with its state-of-the-art Direct Global Network, enabling real-time payments across over 130 countries and more than 80 currencies. Our platform connects directly with over 7 billion mobile wallets and bank accounts worldwide, utilizing over 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many others. Thunes serves a diverse array of members, from leading gig economy players like Uber and Deliveroo to super-apps such as Grab and WeChat, as well as MTOs, fintech firms, PSPs, and banks. Our unique offering is characterized by an extensive global reach, an in-house Smart Treasury Management Platform, and a robust Fortress Compliance Infrastructure. This ensures our network members benefit from unmatched speed, control, visibility, security, and cost efficiency when executing real-time payments globally. Headquartered in Singapore, Thunes has a presence in 12 locations including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For further details, visit Thunes' official website. Role Context As Thunes continues to experience significant growth, the ability to onboard new customers while maintaining and supporting existing ones is critical, especially as transaction volumes increase. The Customer Experience Operations Improvement Specialist is vital in safeguarding customer trust and revenue by enhancing the quality and reliability of our payout ecosystem. This position, situated within the QCC team, emphasizes the identification of issues, swift resolution, and the implementation of sustainable operational improvements. Success in this role hinges on strong analytical skills, a proactive mindset, and collaborative efforts both internally and with external partners to enhance the end-to-end customer experience. Key Responsibilities Proactively identify, analyze, and resolve quality and operational issues impacting payout partners, minimizing customer disruptions. Conduct deep data analysis to uncover the root causes of failures swiftly and accurately. Collaborate directly with payout partners and internal teams to implement enhancements and ensure a seamless customer experience.