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Forward Deployed Engineer at Aircall | Sydney

AircallSydney Office
On-site Full-time

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Experience Level

Experience

Qualifications

- Proficiency in API technologies and integration.- Strong project management skills with an ability to lead technical projects.- A strong desire for continuous learning and professional development in AI and customer solutions.- Excellent communication and teamwork skills for cross-functional collaboration.

About the job

Join Aircall, an innovative AI-driven customer communications platform, empowering over 22,000 businesses globally to enhance revenue, expedite issue resolution, and scale customer-facing teams. We are revolutionizing customer communications by uniting voice, SMS, WhatsApp, and AI into a single, cohesive workspace.

Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro providing real-time support, we empower individuals to excel in their roles. This leads to increased revenue, quicker resolutions, and teams that can confidently expand.

Headquartered in Paris, with a robust presence in North America anchored in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall has developed a product that customers adore and a rapidly scaling business, supported by top-tier investors and driven by swift AI advancements across various product lines.
At Aircall, you'll become part of a dynamic company. We are ambitious, product-oriented, and results-driven, characterized by visible impact, quick decision-making, and genuine growth.

Our Work Culture at Aircall: We prioritize customer satisfaction, leverage data to drive decisions, and focus on delivering significant outcomes. We value ownership, ongoing learning, and a swift approach. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.

Team Overview

The Forward Deployed Engineering team at Aircall integrates our cutting-edge AI Agents technology with real-world SMB workflows. We transform possibilities into practical solutions, enhancing customer experiences, increasing productivity, and unlocking new business opportunities. Collaborating across Product, Engineering, Sales, Solutions, and Customer Success, our team guarantees that every deployment yields measurable results. This active role sits at the crossroads of technical consulting, project leadership, and AI adoption strategy. While you don't need to be a full-time software engineer, proficiency in APIs, strong project management skills, and a passion for continuous learning, building, and scaling new models are essential to empower both customers and colleagues.

Role Overview

About Aircall

Aircall is a leading unicorn in the sphere of AI-enhanced customer communications, enabling more than 22,000 organizations across the globe to streamline their communication processes, enhance revenue, and foster growth in customer-facing teams. Our innovative solutions integrate voice, SMS, WhatsApp, and AI, creating a seamless communication experience for businesses.

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