Forward Deployed Engineer at Aircall | Sydney

Join Aircall, an innovative AI-driven customer communications platform, empowering over 22,000 businesses globally to enhance revenue, expedite issue resolution, and scale customer-facing teams. We are revolutionizing customer communications by uniting voice, SMS, WhatsApp, and AI into a single, cohesive workspace.Our growth is fueled by a straightforward principle: enable teams to work smarter, not harder. With features like our AI Voice Agent automating routine calls, AI Assist optimizing post-call tasks, and AI Assist Pro providing real-time support, we empower individuals to excel in their roles. This leads to increased revenue, quicker resolutions, and teams that can confidently expand.Headquartered in Paris, with a robust presence in North America anchored in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City, Aircall has developed a product that customers adore and a rapidly scaling business, supported by top-tier investors and driven by swift AI advancements across various product lines.At Aircall, you'll become part of a dynamic company. We are ambitious, product-oriented, and results-driven, characterized by visible impact, quick decision-making, and genuine growth.Our Work Culture at Aircall: We prioritize customer satisfaction, leverage data to drive decisions, and focus on delivering significant outcomes. We value ownership, ongoing learning, and a swift approach. If you thrive in a collaborative, fast-paced environment where trust and impact are paramount, you will find your place here.Team OverviewThe Forward Deployed Engineering team at Aircall integrates our cutting-edge AI Agents technology with real-world SMB workflows. We transform possibilities into practical solutions, enhancing customer experiences, increasing productivity, and unlocking new business opportunities. Collaborating across Product, Engineering, Sales, Solutions, and Customer Success, our team guarantees that every deployment yields measurable results. This active role sits at the crossroads of technical consulting, project leadership, and AI adoption strategy. While you don't need to be a full-time software engineer, proficiency in APIs, strong project management skills, and a passion for continuous learning, building, and scaling new models are essential to empower both customers and colleagues.Role Overview

About Our TeamJoin OpenAI’s innovative Forward Deployed Engineering team, where we collaborate with clients to transform groundbreaking research into robust production systems. We thrive at the nexus of customer service and core platform development.Role OverviewAs a Forward Deployed Engineer (FDE), you will spearhead intricate end-to-end deployments of cutting-edge models in collaboration with our most strategic partners. You will be responsible for discovery, technical scoping, system design, implementation, and production rollout, working closely with customer engineering and domain teams.Your success will be gauged by production adoption, tangible workflow impacts, and evaluative feedback that shapes product and model trajectories. You will collaborate with our Product, Research, Partnerships, Governance, Risk, Compliance, Security, and Go-to-Market teams.This position is located in Sydney and follows a hybrid work model, requiring three days in the office per week. We also provide relocation assistance, and travel may be required up to 50% of the time.Key ResponsibilitiesLead technical delivery across multiple deployments from initial prototype to stable production.Develop full-stack systems that create customer value and enhance our learning processes.Work closely with customer teams to understand their requirements and facilitate the adoption of your solutions.Define project scope, sequence deliveries, and proactively address any blockers.Balance trade-offs among scope, speed, and quality while adjusting plans to ensure successful delivery.Contribute directly to the codebase when clarity or progress necessitates it.Document effective workflows into tools, playbooks, or constructs for broader use.Provide field feedback that informs Research and Product teams on model performance and areas for improvement.Foster team alignment through clear communication and follow-through.Ideal Candidate ProfilePossess 5+ years of engineering or technical deployment experience with a customer-facing focus.Demonstrated ability to scope and deliver complex systems in dynamic or uncertain environments.Proficient in writing and reviewing production-grade code across frontend and backend, utilizing Python, JavaScript, or similar languages.

Join Aircall as an Associate Solution Engineer and play a pivotal role in transforming customer interactions through our innovative voice solutions. As part of our dynamic Sydney team, you'll collaborate with clients to understand their needs and deliver tailored solutions that enhance their communication strategies.

Join Databricks as a Forward Deployed Engineer (FDE), where you will work closely with our most strategic clients to architect and implement customized full-stack applications and solutions on the Databricks Data Intelligence Platform, as well as other prevalent software frameworks. You will take charge of the architecture, guide design choices, and execute comprehensive systems that integrate data engineering, AI, and application development. This role is hands-on and customer-facing, ideal for software engineers, developers, and innovators who excel at the intersection of technology and business impact. The perfect candidate will possess a blend of engineering skills, flexibility, curiosity, and a fervor for addressing intricate challenges that yield quantifiable results. Your Impact: Architecture Ownership: Lead the architectural and design phases, ensuring that solutions are secure, scalable, and meet both customer requirements and Databricks best practices. Application Engineering: Create and develop applications that encompass backend, frontend, and integrations, bringing data and AI to life for enterprise users utilizing the Databricks platform. Solution Delivery: Deliver high-quality production systems, from data ingestion and transformation to ML/AI model integration and user-facing applications. Customer Engagement: Embed within customer teams, collaborating with stakeholders from technical professionals to executives to deeply understand their challenges and provide impactful solutions. Cross-Functional Collaboration: Work alongside Sales, Product, and Field Engineering to ensure a smooth customer journey from pre-sales to post-deployment. Reusable Assets & Scale: Contribute to accelerators, frameworks, and best practices that enhance impact across accounts and shape the Databricks product roadmap.

The AI Forward Deployed Engineering (AI FDE) team at Databricks is a distinguished group dedicated to delivering cutting-edge AI solutions directly to our clients. Our mission is to empower customers to design and implement innovative AI applications that set new industry standards. By collaborating cross-functionally with engineering, product teams, and internal experts, we strategically enhance our clients' capabilities in the rapidly evolving fields of Generative AI, LLMOps, and Machine Learning. If you thrive on customer engagement, teamwork, and staying ahead of GenAI trends, this team is the perfect fit for you. Remote work options are available.

Location : Sydney, Australia (Hybrid - Travel to customer office)About Us At Relevance AI, we are on a mission to revolutionize the AI workforce, empowering teams to leverage AI agents that think, act, and collaborate like industry experts.Our platform enables anyone to create and manage intelligent agents that streamline workflows, facilitate decision-making, and enhance collaboration—all within a unified ecosystem. We proudly support leading organizations such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them achieve operational excellence across marketing and sales.Backed by prominent investors including Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, we successfully raised our Series B in April 2025, fueling our growth and advancing the field of agentic automation.With headquarters in San Francisco and Sydney, we operate in a hybrid model that values curiosity, collaboration, and execution—we think big, move fast, and achieve success together.This year, we were honored to be recognized as LinkedIn’s #1 Startup in Australia.If you are eager to shape the future of AI, we invite you to join our team.The Role As a Forward Deployed Engineer, you will collaborate closely with our strategic enterprise clients to drive the adoption and impact of our AI platform.Your role will involve embedding with client teams, sometimes for extended periods, to analyze their workflows, prototype innovative solutions, and implement high-value use cases that accelerate their transformation. This position requires travel.As a vital link between pre-sales and post-sales, you will work alongside Account Executives to identify new opportunities, execute technical implementations, and ensure that customers derive lasting value from our offerings. This hands-on, consultative role combines technical expertise with customer empathy and business insight.Your Impact Act as the dedicated Solutions Engineer for key enterprise accounts, working alongside client teams to foster adoption, achieve measurable results, and facilitate expansion.Collaborate with Account Executives, Solution Engineers, and other team members to drive project success and deliver high-quality implementations.

Role Overview Lorikeet is hiring a Forward Deployed Product Manager based in Sydney, Australia. This role centers on guiding product direction and execution alongside cross-functional teams. The position calls for someone who can listen to customers, spot their needs, and turn those insights into clear product roadmaps. What You Will Do Collaborate with engineering, design, and other teams to define and deliver product features Gather feedback from clients and stakeholders to inform product decisions Translate customer needs into actionable plans and priorities Help shape Lorikeet’s product strategy and contribute to ongoing improvements About Lorikeet Lorikeet builds technology products for clients who expect more from their tools. The company’s Sydney headquarters serves as the hub for product development and innovation.

About LangChainLangChain is on a mission to democratize intelligent agents. We provide a comprehensive foundation for agent engineering in the real world, enabling developers to transition from mere prototypes to production-ready AI agents that organizations can depend on. Initially launched as widely embraced open-source tools, we have since evolved to offer a robust platform for building, evaluating, deploying, and managing agents at scale.Today, our products, including LangChain, LangGraph, LangSmith, and Agent Builder, are integral to teams delivering authentic AI solutions across both startups and large enterprises. Millions of developers trust LangChain to enhance AI functionalities at firms such as Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With $125M raised in Series B funding from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are in a dynamic phase of product development, experiencing rapid growth, and every team member contributes significantly to our mission and collaborative environment. At LangChain, your work can shape the future of this technology.About the RoleLocation: Sydney, AustraliaEngage with pioneering companies at the forefront of LLM applications, transforming concepts into production-ready applications.Collaborate on diverse LLM applications including concierge search, code generation, agentic co-pilots, and more.Present technical demonstrations of LangChain's full suite of products.Conduct training sessions and workshops on industry best practices aimed at developer audiences.Work closely with the enterprise sales team to secure client deals.Collaborate with engineering teams to translate customer insights and feedback into product enhancements.Lead special projects, both internally and externally, to rigorously test our new products.Successful Candidates Will Have:A passion for working with clients or aspirations to become future founders.Experience as a deployed engineer or solution architect, preferably in developer-focused companies.An engineering background and a desire to be a trusted partner for clients.A knack for discovering innovative solutions and making technology accessible to users.

Join Aircall, a leading AI-driven customer communications platform, revolutionizing how over 22,000 businesses engage with their customers. Our innovative solution integrates voice, SMS, WhatsApp, and AI into a single cohesive workspace, enabling teams to enhance revenue, resolve issues swiftly, and expand their customer-facing operations.At Aircall, we believe in empowering teams to operate smarter rather than harder. Our AI Voice Agent automates routine calls, while AI Assist simplifies post-call tasks, and AI Assist Pro offers real-time support, allowing team members to excel in their roles. The outcome is increased revenue, quicker resolutions, and scalable teams operating with confidence.With our headquarters in Paris, we also have a robust North American presence in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Supported by exceptional investors and fueled by rapid AI advancements across various product lines, we are scaling our beloved product at an impressive pace.Our Work Culture at Aircall: We prioritize customer satisfaction, data-driven decisions, and meaningful outcomes. We value ownership, continuous learning, and a thoughtful approach to speed. If you flourish in a collaborative, fast-paced environment where trust and impact are vital, you will thrive here.Position Overview:As a Scale Customer Engineer (SCE), you will play a crucial role in ensuring that Aircall's long-tail and SMB/Core customers successfully onboard, quickly adopt our product, and maintain optimal health through both proactive and reactive engagement. You will lead webinar-based onboarding sessions, conduct proactive telemetry outreach, and provide swift consulting support for Account Managers assigned to your customer pool. This high-impact, customer-facing role is suited for individuals who are resourceful, articulate communicators, engaging presenters, and adept at guiding customers through large-scale activations.

About Cognition Cognition develops advanced AI solutions for the engineering sector. The team includes competitive programming champions and former leaders from companies such as Scale AI, Waymo, Tesla, and Google DeepMind. Their flagship product, Devin, is an AI software engineer built to work alongside people and help tackle complex technical challenges. Role Overview: Deployed Engineer - ANZ (Sydney) The Deployed Engineer acts as the main technical contact for Cognition’s customers in Australia and New Zealand. This role focuses on ensuring clients get the most value from Devin, from the moment of deployment through to full integration and ongoing use. The position blends technical problem-solving with relationship management, supporting clients as they adopt and expand their use of AI-driven engineering tools. What You Will Do Oversee technical aspects of the customer journey, from initial deployment to activation, making sure clients succeed with Devin. Work directly with client teams to understand their technical needs and identify where Devin can deliver the most impact. Build and maintain strong relationships with engineering teams at customer organizations to support smooth product integration and drive adoption. Gather and relay customer feedback, advocating for user needs and helping shape product features to match real-world requirements. Use product insight to contribute to strategic decisions around the product roadmap and future enhancements. Who We’re Looking For The ideal candidate brings a strong technical background, either through formal computer science education or significant experience in technical sales. Success in this role requires a mix of technical skill, problem-solving ability, and a collaborative approach to working with customers.

Dialpad Inc. develops an AI-powered business communications platform that combines calling, messaging, meetings, and contact center tools. The system provides real-time insights during conversations, helping organizations make smarter decisions as they work. Over 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to strengthen customer relationships with immediate, AI-driven support. Dialpad is committed to advancing intelligent agents in business communications. The DAART initiative (Dialpad Agentic AI in Real Time) focuses on automating workflows, resolving customer issues as they arise, and supporting revenue growth during live conversations. For more information, visit dialpad.com. How Dialpad works AI is at the core of everyday work at Dialpad. Employees use advanced AI tools to streamline tasks, encourage creativity, and improve productivity. Every conversation, whether with clients or internally, is seen as a valuable source of insight, with the platform designed to turn these discussions into practical actions. Values Dialpad seeks Dialpad looks for people who are curious and set high standards for themselves. The company values ambition and encourages everyone to do their best work. Core values include: Scrappy Curious Optimistic Persistent Empathetic

Join Aircall as a Senior Channel Manager for the APAC region, where you will play a crucial role in driving our partner strategy and expanding our market presence. You will collaborate with various stakeholders to cultivate relationships with key partners, helping to enhance our business growth and customer satisfaction. This position is perfect for an innovative leader with a passion for technology and a deep understanding of the APAC market.

Join Aircall, a pioneering unicorn in AI-enhanced customer communication solutions, utilized by over 22,000 companies globally. Our platform integrates voice, SMS, WhatsApp, and AI into a single, efficient workspace, transforming how businesses engage with their customers.We believe in empowering teams to work smarter, not harder. Our innovative AI Voice Agent automates routine calls, while AI Assist simplifies post-call tasks, and AI Assist Pro offers real-time support, enabling teams to excel in their roles. This synergy results in increased revenue, quicker resolutions, and scalable teams.With our headquarters in Paris and a robust North American presence in Seattle, we have teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Backed by prominent investors, our rapid growth is driven by continuous AI advancements across our product lines.At Aircall, you’ll be part of a dynamic environment where ambition, product innovation, and execution excellence are paramount. Our culture fosters collaboration, quick decision-making, and substantial growth.Our Work Ethos: We prioritize customer satisfaction, leverage data for decision-making, and focus on delivering impactful outcomes. We value ownership, a commitment to learning, and a sense of urgency. If you excel in a collaborative, fast-paced environment where trust and results are pivotal, you’ll thrive here.Role Overview:As a Business Development Representative, you will be a vital member of our ANZ sales team, working closely with Account Executives as you advance your career through our Sales Career Track. This fast-paced position serves as an excellent entry point into the SaaS sales arena. You will learn how to grow Aircall's customer base by engaging in prospecting and qualifying potential clients, with the opportunity to transition into an outbound closing role upon success. Our top performers embody passion, drive, and a commitment to our mission—we achieve our goals together!We seek candidates who are inspired by Aircall’s impressive growth trajectory and the potential for substantial individual earnings, including uncapped commissions. Ideal applicants are team players eager to learn and develop within our revenue organization and build a lasting career with us.

Join Aircall as a Strategic Account Executive, where you will play a pivotal role in driving sales and managing key client relationships. We are looking for a dynamic individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

About HappyRobotHappyRobot is a pioneering AI-native operating system designed to revolutionize the real economy. Our technology bridges the gap between intelligence and action, enabling businesses to manage complex, mission-critical operations autonomously. By leveraging real-time insights, specialized AI agents, and orchestrating intelligence, we empower enterprises to optimize their operations and enhance efficiency.Our AI OS continuously evolves, compounding knowledge and optimizing processes at every level. We are initially focusing on supply chain and industrial-scale operations, where resilience, speed, and ongoing improvement are paramount. This allows human teams to concentrate on strategic, creative, and other high-value tasks.To learn more about our vision, check out our Manifesto. HappyRobot has successfully raised $62M in funding, including a recent $44M Series B round in September 2025, with support from esteemed investors such as Y Combinator (YC), Andreessen Horowitz (a16z), and Base10. These partners share our mission to transform enterprise operations. We are committed to building a world-class team of driven professionals with exceptional problem-solving skills and a passion for innovation in a dynamic, high-intensity environment. If this aligns with your ambitions, we invite you to join us at HappyRobot.Role OverviewWe are seeking a Founding Forward Deployed Engineer to become a key member of our Australia team. As our first technical hire in the region and the second team member locally, you will collaborate closely with the Country General Manager to shape how HappyRobot operates and scales in Australia.In this role, you will leverage your strong technical skills and exceptional communication abilities to engage directly with enterprise clients, designing, deploying, and optimizing AI workers within their operations.Your responsibilities will extend beyond delivering high-quality AI deployments; you will also play a crucial role in establishing our local playbook. This includes defining customer onboarding processes, deploying AI workers, creating feedback mechanisms for product enhancement, and laying the groundwork for future hires in the region. At HappyRobot, you will experience a culture free from bureaucracy and rigid hierarchies. We are builders at heart—we execute, deliver, take ownership, and prioritize customer outcomes.

Join Aircall, a groundbreaking unicorn and AI-driven customer communications platform serving over 22,000 businesses globally. Our mission is to revolutionize customer interactions by integrating voice, SMS, WhatsApp, and AI into a single cohesive workspace.At Aircall, we believe in empowering teams to work smarter, not harder. Our innovative AI Voice Agent automates repetitive calls, while AI Assist enhances post-call efficiencies, and AI Assist Pro provides real-time guidance, enabling our users to excel in their roles. This leads to increased revenue, quicker resolutions, and scalable team growth.With our headquarters in Paris, Aircall also boasts a robust presence in North America, centered in Seattle, along with teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. Our product is highly valued by customers, and our business is rapidly expanding, powered by top-tier investors and continuous AI advancements across various product lines.When you join Aircall, you become part of a dynamic and ambitious team that is dedicated to product excellence and impactful execution. Here, decisions are made swiftly, and your contributions will be recognized and valued.Our Work Culture at Aircall: We are passionate about our customers, guided by data, and focused on achieving meaningful results. We prioritize ownership, continual learning, and thoughtful execution. If you thrive in a collaborative and fast-paced environment where trust and impact are paramount, you’ll feel right at home.As we evolve from a multi-product company to an AI-first platform, the complexity of our products and the expectations for conveying their value to both sellers and buyers are growing. A deep understanding of our offerings—spanning Core, Integrations, and AI—is essential for driving adoption and fostering growth.To facilitate this transition, we are expanding our Product Enablement initiatives by hiring a Product Enablement & Education Team Lead. This pivotal role will oversee the entire Product Enablement process for both buyers and sellers, combining strategic leadership with hands-on involvement in impactful enablement and educational projects. This position is crucial for ensuring our teams and customers can confidently appreciate, adopt, and communicate the full value of the Aircall platform and its suite of AI products.

Join a Revolutionary CompanyPalantir Technologies is at the forefront of crafting innovative software that transforms how organizations leverage data for critical decision-making and operational efficiency. Our cutting-edge platforms empower partners to tackle complex challenges, from developing life-saving pharmaceuticals to predicting supply chain disruptions and aiding in the recovery of missing children.Position OverviewAs a Forward Deployed Software Engineer (FDSE), you will engage directly with clients to swiftly identify their most pressing challenges and devise data-driven solutions. Our clients depend on Palantir’s technology for their essential operations, often starting with open-ended inquiries such as “What is causing our flight delays?” or “How can we enhance our detection of money laundering activities?” In this role, you will utilize your analytical skills, creativity, and technical expertise to help organizations harness their data for meaningful impact. You will gain unique insights into pivotal industries and institutions.FDSEs operate similarly to startup CTOs, working in small, agile teams with considerable autonomy, overseeing the full lifecycle of high-stakes projects. Your responsibilities may include collaborating on architectural designs with fellow engineers, managing vast datasets, developing custom web applications, engaging with customer executives, and formulating strategic plans for your team.If you're aspiring to be an entrepreneur or a leader in engineering, Palantir offers an unparalleled environment with exceptional colleagues to foster your growth. You'll learn to dissect complex problems and comprehend the implications of various solutions. You'll explore new technologies and programming languages, and even contribute to their development. Working independently within a supportive community will enable you to make impactful decisions as you evolve professionally.

Join Braze as a Forward-Deployed Data Scientist II, where you will leverage data science to deliver impactful solutions that enhance customer engagement. You will work closely with cross-functional teams to analyze data, develop predictive models, and implement data-driven strategies that align with our mission.

Join Braze as a Forward-Deployed Data Scientist II and play a vital role in transforming data into actionable insights that drive business strategies. You will work alongside cross-functional teams to implement advanced analytics and machine learning solutions that enhance customer engagement and optimize product performance.

Role Overview Plenti is looking for a Data Engineer in Sydney to help strengthen and improve our data infrastructure. This position works with teams across the business to design, build, and maintain data pipelines that support analytics and business intelligence efforts. What You Will Do Collaborate with colleagues from different departments to understand data needs Design and develop data pipelines for reliable data flow Maintain and optimize existing data infrastructure Support analytics and business intelligence projects by ensuring data is accessible and accurate About You Experience building and maintaining data pipelines Strong interest in using data to inform business decisions and improve user experiences Comfortable working with cross-functional teams This role is based in Sydney.