About the job
About Sigma Computing
Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find.
Role Overview: Enterprise Customer Success Manager
This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies.
What You Will Do
- Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts.
- Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights.
- Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support.
- Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention.
- Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals.
- Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users.
Location
This position is based in New York City, NY.

