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Enterprise Customer Success Manager

Sigma ComputingNew York City, NY
On-site Full-time $132K/yr - $200K/yr

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Experience Level

Manager

Qualifications

Required Skills / Experience:Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.7+ years of experience in customer success, account management, or consultative roles within the SaaS, analytics, or business intelligence sectors. Proven experience navigating complex enterprise sales environments with multiple priorities and stakeholders. Strong analytical abilities with a track record of solving intricate problems using data. Exceptional communication and interpersonal skills, with a talent for building trust and fostering engagement. Demonstrated ability to drive customer satisfaction through proactive engagement.

About the job

About Sigma Computing

Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find.

Role Overview: Enterprise Customer Success Manager

This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies.

What You Will Do

  • Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts.
  • Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights.
  • Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support.
  • Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention.
  • Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals.
  • Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users.

Location

This position is based in New York City, NY.

About Sigma Computing

Sigma Computing is a leader in cloud-based analytics and business intelligence, dedicated to transforming how businesses utilize their data for decision-making. Our innovative platform simplifies complex data queries, empowering users from various technical backgrounds to gain critical insights and drive business success.

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