Enterprise Customer Success Manager

Role Overview Prolific is looking for an Enterprise Customer Success Manager to join the team in a hybrid role based in New York City. This position centers on building and maintaining strong relationships with enterprise clients, helping them reach their objectives with Prolific’s solutions. What You Will Do Develop and nurture partnerships with enterprise customers, acting as their main point of contact. Provide strategic advice tailored to each client’s goals and business needs. Advocate for client interests within Prolific, ensuring their feedback and requirements are heard. Drive engagement and retention by managing accounts proactively, conducting regular check-ins, and offering personalized support. Spot opportunities for upselling and cross-selling services that align with client needs, contributing to company growth. Location This is a hybrid position based in New York City. Some in-office presence is expected.

Join Dealpath as a Customer Success Manager and be a pivotal part of our dynamic team in New York City!In this role, you will be instrumental in guiding our customers to fully leverage Dealpath's capabilities, ensuring they achieve their business objectives with our platform.What You Will Be Doing:Engaging with customers to understand their business processes, establish success metrics, and develop a tailored customer journey.Providing training, onboarding, and ongoing support to facilitate customer adoption of Dealpath.Creating and delivering both virtual and in-person training sessions.Responding to customer inquiries via phone and email to resolve issues effectively.Contributing to the development of self-service documentation and video training resources.Collaborating across Dealpath's Sales, Marketing, and Product teams to communicate customer use cases and enhance product support.Maintaining the satisfaction, growth, and retention of a portfolio of customer accounts.Assisting the Customer Success team in refining processes and metrics to accelerate the growth of our function.

About Sigma Computing Sigma Computing builds cloud-based analytics and business intelligence tools that help organizations turn complex data into clear business insights. The platform is designed for users at any technical level, making it easier for teams to ask questions of their data and act on what they find. Role Overview: Enterprise Customer Success Manager This role focuses on helping enterprise clients get the most out of Sigma Computing’s platform. The Enterprise Customer Success Manager works closely with high-value accounts, aiming to strengthen relationships, drive adoption, and improve Net Dollar Retention (NDR) through thoughtful account management and growth strategies. What You Will Do Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers at key enterprise accounts. Analytics Guidance: Use expertise in analytics and business intelligence to help clients make the most of Sigma Computing’s platform, supporting them as they analyze data and uncover insights. Drive NDR Growth: Develop and carry out plans to increase NDR by identifying upsell and cross-sell opportunities, and by reducing churn through proactive support. Customer Advocacy: Serve as the link between clients and the product team, representing customer needs and suggesting features or improvements to boost satisfaction and retention. Success Planning: Collaborate with clients to create and implement plans that connect Sigma Computing’s capabilities to their specific business goals. Education and Enablement: Lead training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among users. Location This position is based in New York City, NY.

Role overview Synthesia seeks an Enterprise Customer Success Manager based in New York City. This position centers on supporting enterprise clients who use Synthesia’s AI video technology. The main focus is to help customers achieve their objectives, guide them through onboarding, and foster strong, ongoing partnerships. What you will do Onboard new enterprise clients and ensure they get started smoothly with Synthesia’s platform Provide ongoing support by answering questions and resolving issues as they come up Develop and maintain long-term relationships with key contacts at client organizations Identify client needs and work proactively to address challenges Help customers maximize the value they get from Synthesia’s video technology Requirements Experience working with enterprise customers Strong communication skills and the ability to build relationships Understanding of business goals and the ability to align solutions accordingly A proactive approach to solving problems

About FLORA: At FLORA, we are redefining creativity with our innovative tools designed for the modern creative class. Our intelligent canvas integrates cutting-edge AI models to enhance professional craftsmanship. With a compact team of around 20, we have successfully raised $52 million from renowned investors such as Redpoint Ventures, Hanabi Capital, Menlo Ventures, Justin Kan, and Gabe Whaley, the founder of MSCHF. Our diverse clientele includes industry leaders like Pentagram, Lionsgate, and Nike.About the Role: As an Enterprise Customer Success Manager at FLORA, you will be the key relationship steward for a portfolio of enterprise accounts. Your role will encompass driving product adoption, ensuring client retention, managing renewals, and serving as a trusted advisor to pivotal stakeholders. You should be adept at establishing processes from the ground up, adaptable to wearing multiple hats, and excel in a dynamic environment—while consistently delivering outstanding customer results.Your Responsibilities Include:Overseeing the complete customer lifecycle for a range of enterprise accounts, from the onboarding process to renewals and expansions.Cultivating deep, trusted relationships with executive sponsors, champions, and day-to-day users within customer organizations. Leading intricate, cross-functional projects to boost platform adoption and ensure that clients realize measurable business outcomes.Formulating and implementing tailored Customer Success Plans that align with each account’s objectives, KPIs, and growth trajectories.Collaborating with Account Executives to proactively identify renewal risks and opportunities for expansion within your account portfolio, thereby driving net revenue retention and growth.Managing the entire renewals process—including forecasting, negotiation, and timely closure—in partnership with Sales and Finance. Conducting regular Executive Business Reviews (EBRs) to communicate value, progress, and alignment with the roadmap.Acting as the internal advocate for the customer, collaborating with Product, Engineering, and Marketing teams to influence the FLORA roadmap.Proactively tracking customer health scores, usage data, and engagement metrics to mitigate the risk of churn.Contributing to the development of scalable Customer Success playbooks, processes, and best practices.Skillfully navigating complex organizational structures and multi-threaded stakeholder relationships.

Join Dealpath as a Senior Customer Success Manager and be a pivotal part of our expanding team in New York City!In this role, you will be instrumental in driving customer adoption and utilization of Dealpath's innovative platform, ensuring they leverage its full potential.Your Responsibilities:Maintain and enhance retention, growth, and satisfaction across a diverse portfolio of customer accounts.Collaborate closely with the Implementation Manager to align customer success criteria with system configurations during onboarding.Work alongside customers to map out their journey, guiding them toward their business objectives.Develop comprehensive post-implementation strategies for enterprise accounts to promote robust adoption among current and new employees.Facilitate engaging web-based and in-person training sessions, along with strategic review meetings for clients.Provide responsive support through phone and email for customer inquiries.Coordinate with Dealpath’s Sales, Marketing, Product, and Executive teams to share customer insights, create case studies, and address product-related issues.Champion and innovate Customer Success processes to effectively support large teams at scale.

Why join usBrex is an innovative AI-powered spend management platform that empowers businesses to manage expenses confidently. Our integrated solutions, which include corporate cards, banking, and global payment services, are designed to streamline travel and expense management. Trusted by a diverse range of companies from startups to large enterprises, including renowned names like DoorDash, Flexport, and Compass, Brex enables clients to optimize spending, reduce costs, and enhance operational efficiency on a global scale.At Brex, we foster an environment where you can challenge your limits, innovate beyond the norm, and collaborate with some of the brightest minds in the industry. We are dedicated to cultivating a diverse and inclusive workplace, believing that your potential should only be restricted by your ambitions. We support your professional growth by providing you with the necessary tools, resources, and support.Sales at BrexThe Sales team is the driving force behind Brex's growth. We are responsible for acquiring new clients, nurturing existing relationships, and positively impacting the company’s revenue. With limitless opportunities and territories, your aspirations dictate your success. We celebrate achievements together and consistently reward high performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.What you’ll doAs an Enterprise Customer Success Manager, you will act as a trusted financial technology advisor to Brex’s most significant clients, collaborating closely with CFOs, Controllers, and finance operations teams to unlock the full potential of Brex’s offerings. You will develop and implement tailored account strategies that align with each client's business objectives, ensuring impactful results across their financial operations.You will oversee the complete lifecycle of customer success, from onboarding to renewal, utilizing product usage insights, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.Where you’ll workThis position is based in our New York City office, operating within a hybrid model that merges the vibrant atmosphere of in-office work with the flexibility of remote arrangements. A minimum of two office days per week is required, specifically on Wednesdays and Thursdays, with the added benefit of up to four weeks of fully remote work each year!ResponsibilitiesFormulate and manage strategic account plans aimed at driving retention, expansion, and adoption within your portfolio of enterprise customers.Serve as a trusted advisor to finance stakeholders by offering guidance on best practices in spend management, credit policies, and more.

About WRITERAt WRITER, we empower the world's foremost enterprises to harness the transformative power of AI-driven workflows. Our mission is to amplify human potential through advanced superintelligence, demonstrating its feasibility through reliable AI solutions that bridge the gap between IT and business teams, facilitating comprehensive enterprise transformation. With our cutting-edge end-to-end platform, prominent organizations such as Mars, Marriott, Uber, and Vanguard are developing and implementing AI agents that leverage their proprietary data, supported by WRITER's enterprise-grade LLM technology. Valued at $1.9 billion and backed by prestigious investors like Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is swiftly establishing itself as a frontrunner in the enterprise generative AI landscape.Founded in 2020, with vibrant offices located in San Francisco, New York City, Austin, Chicago, and London, our team is driven by ambition and agility. We invite passionate, innovative builders and strategists to join us in shaping the future of work through AI. About the RoleWe are actively seeking a skilled Customer Success Manager to spearhead the AI adoption and activation initiatives for our most valued clients. This pivotal role emphasizes demonstrating the platform's capabilities while ensuring a sustained organizational embrace of AI solutions. You will guide clients from their initial engagement through to successful production deployment, facilitating effective onboarding, customized enablement, champion programs, and change management strategies. Your ability to quickly identify impactful use cases will be essential in driving a repeatable and scalable AI program that adapts to the evolving needs of each organization. By managing complex relationships, you will be instrumental in conveying WRITER’s dynamic vision to our clients. Your efforts will foster processes that enhance activation, adoption, advocacy, and ongoing success tailored to each customer’s transformation journey.Collaboration is key in this role, as you will work cross-functionally with Sales, Transformation Leads, Industry Practice Heads, Product, and Enablement teams to craft a seamless customer experience. Success will be measured through accelerated adoption rates, deeper engagement, strategic use cases reaching production status, and clients showcasing measurable impacts on their business.This hybrid role is based in our New York City office, reporting directly to the Director of Customer Success.‍ What You'll DoDevelop and scale activation frameworks by pinpointing repeatable customer deployments and crafting targeted strategies that harmonize standardization with customization.Lead the strategic development of customer AI programs, prioritizing change management, AI centers of excellence, and sustainable practices.

Join Hatch as an Enterprise Account ManagerAt Hatch, we are redefining the way service-oriented businesses engage with their customers in this AI-driven era. We recognize that artificial intelligence is not merely a trend, but a fundamental aspect of how companies can thrive, retain clients, and maximize revenue. We are committed to shaping this future, along with the innovators willing to create it.Hatch is an innovative AI-powered customer communication platform that empowers businesses to enhance their conversion rates and customer retention while minimizing operational costs. Our platform integrates AI voice, SMS, and email agents with smart automation and robust CRM integrations, ensuring swift responses to leads, consistent follow-ups, and the seamless capture of every opportunity.Recently acquired by Yelp, Hatch continues to operate independently, expanding our services to assist thousands more businesses in unlocking the revenue potential within their lead pipelines. We have already facilitated $5.1 billion in revenue for our clients—and this is just the beginning.As an Enterprise Account Manager, you will collaborate with our largest and most intricate clients, primarily private equity-backed firms managing multiple brands, to ensure effective onboarding, user adoption, and the realization of long-term value.In this pivotal role, you will spearhead multi-brand implementations, liaise with cross-functional teams, and engage directly with executives to strategize, deliver, and scale success across their brand portfolios. This hands-on position blends technical execution, project management, and relationship cultivation at the executive level.You will develop and oversee onboarding project plans utilized by C-level stakeholders, configure integrations through tools such as Zapier, webhooks, and APIs, and work closely with Product and Engineering teams to address implementation hurdles.

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-driven scenario planning and analytics platform, empowering our clients to outperform their competition.What brings Anaplanners together across various teams and regions is our unwavering dedication to our clients’ success and our Winning Culture.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—both large and small.Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, development, and rewards here. Your unique qualities are welcome; join us in building the future together!AMER Portfolio Leader - Director of Customer SuccessAnaplan is a pioneering enterprise planning platform relied upon by the world’s most sophisticated organizations to enhance financial, operational, and strategic decision-making processes. Supported by Thoma Bravo, a leading software-focused private equity firm, Anaplan operates with speed, intensity, and a relentless commitment to operational excellence and measurable performance.As we embark on our next growth phase, we are refining our go-to-market post-sales coverage model to improve segmentation, execution rigor, and recurring revenue security. Historically, accounts were managed within blended portfolios, but as our business has evolved, it has become clear that differentiated customer segments require tailored strategies, scrutiny, and leadership focus.To facilitate this evolution, we are establishing a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This strategic investment aims to enhance renewal discipline, operational command, and risk transparency for fiscal year 2027 and beyond.This highly visible role is at the heart of Anaplan’s post-sales go-to-market engine, perfect for a seasoned post-sales GTM leader eager to thrive in a fast-paced, high-performance environment, initiate a new GTM strategy, and significantly impact both the business and the operational model.The ideal candidate is an operator at heart; gritty, action-oriented, and relentless in their pursuit of customer outcomes and value delivery.

About BrandlightBrandlight stands at the forefront of enterprise AI visibility, empowering top-tier brands to comprehend, manage, and enhance their presence across AI-driven search, commerce, and advertising.In an era where AI is poised to revolutionize marketing and distribution, Brandlight is pioneering the frameworks that determine how brands are discovered, trusted, and selected.Join our innovative team and contribute to the development of cutting-edge tools that will shape the future of brand management in an AI-centric landscape.About the RoleAs a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will take charge of a diverse portfolio of strategic enterprise clients, guiding them from onboarding through to renewal and expansion. Your role will entail cultivating senior-level relationships, ensuring robust adoption of our solutions, and translating product benefits into quantifiable business successes.This position is ideal for an individual adept at managing complex, multi-stakeholder accounts. You possess sharp commercial instincts, a solid grasp of the product landscape, and the confidence to engage with executive teams while remaining closely aligned with day-to-day operations.Salary Range: $150,000 - $180,000 a yearResponsibilitiesManage enterprise accounts comprehensively, from onboarding through renewal and expansion.Facilitate onboarding and ensure consistent and rapid realization of customer value.Establish and nurture strong relationships with senior stakeholders (VP+) and economic buyers.Drive renewals and expansions through effective value communication and consultative engagement.Identify risks and opportunities within each account, leveraging insights for growth.Provide customer insights to inform product development, positioning, processes, and pricing strategies.Collaborate closely with Product, Sales, and R&D teams to achieve customer objectives.Requirements7+ years of experience in managing enterprise accounts, with a focus on renewals and expansions.Proven experience collaborating with Fortune 500 marketing leadership (CMO/VP level).Exceptional ability to grasp customer business objectives and articulate product value effectively.Confidently lead discussions as a domain expert, even when faced with new challenges.Consultative approach to uncovering client needs and delivering tailored solutions.

About UsAddepar is a leading global data and AI platform designed to empower investment professionals in transforming intricate financial data into actionable insights. Our platform consolidates portfolio, market, and client information into a comprehensive view, delivering AI-driven insights seamlessly integrated into investment and client workflows. Trusted by over 1,400 firms across nearly 60 countries, Addepar manages an impressive $9 trillion in assets. Our open platform collaborates with nearly 650 software, data, and consulting partners, enabling efficient investment operations for organizations of every size and complexity. With offices located in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo, we are dedicated to supporting our clients worldwide.The OpportunityThe Client Success Management (CSM) team at Addepar is responsible for the entire post-sales journey, ensuring that our clients derive maximum value from our platform. As a trusted advisor, you will develop a profound understanding of each client's business—encompassing their strategy, services, team dynamics, and technology—to assist them in achieving their objectives and fully utilizing Addepar's solutions.As a member of the CESM Enterprise Team, you will manage our largest and most complex clients, including global banks, private institutions, regional banks, wirehouses, and broker-dealers. Your role will involve providing strategic insights, nurturing strong partnerships, and spearheading engagement initiatives to drive client adoption, retention, renewals, and revenue growth, thus playing a crucial role in Addepar's expansion.In this position, you will leverage your sales acumen and technical expertise to conduct impactful client presentations and demonstrations, effectively communicating Addepar's value proposition while aligning our capabilities with client needs and business goals. Collaborating across various departments, you will identify opportunities to enhance engagement, accelerate adoption, and create and implement data-driven strategies to foster new annual recurring revenue for Addepar.Furthermore, you will facilitate change management, implement best practices, and optimize the use of our platform. Acting as an advocate for our clients, you will ensure an exceptional experience while gathering insights that will inform the development of the next generation of client-focused solutions at Addepar.

Tabs is hiring a Customer Success Manager based in New York City. This position focuses on building strong relationships with clients and ensuring they get the most value from Tabs' solutions. Understanding client needs and guiding them to use services effectively are central to the role. Key responsibilities Develop and maintain relationships with clients to support their objectives Collaborate with teams across the company to deliver a consistent customer experience Promote product adoption and help clients benefit fully from Tabs' offerings Collect and analyze feedback from clients, providing actionable insights to improve products and services Location This role is based in New York City, NY.

At AppsFlyer, we empower brands to make informed decisions that enhance both their business and customer experiences. Our suite of advanced measurement tools, data analytics, deep linking, engagement solutions, fraud protection, data clean room, and privacy-preserving technologies enables brands to prioritize customer privacy while delivering exceptional service. With a mission to foster meaningful relationships, we collaborate with thousands of creators and over 10,000 technology partners. We are seeking a highly skilled Senior Customer Success Manager to join our dynamic team in New York City. This key role will focus on managing a portfolio of Enterprise customers across North America, driving measurable customer value through product adoption, proactive problem-solving, and collaborative efforts with our sales team. As a Senior Customer Success Manager, you will serve as a strategic advisor and growth partner, contributing to the success of the entire Customer Success team. Our culture is defined by a customer-centric approach and a results-driven mindset. We prioritize impactful coaching, operate with precision, and influence across Sales, Product, and Marketing.

Join Dealpath as a Customer Success Manager where you will spearhead the development of a dynamic team of Customer Success Managers, overseeing a portfolio of key customer relationships. Your primary goal will be to enhance customer retention, drive growth, and elevate customer satisfaction through the establishment of scalable processes and success metrics that will enable the Customer Success function to thrive. This role is ideal for a leader with a passion for customer-centricity, product orientation, and a commitment to coaching and mentoring others. You will focus on enhancing team performance and collaborating across departments to deliver exceptional value to our customers.

About the RoleWe are seeking an experienced Manager of Customer Success to lead and expand a team of Customer Success Managers tasked with enhancing long-term customer retention and product adoption within Playground's expanding client base. This pivotal leadership position requires you to oversee the strategic direction, implementation, and daily operations of the Customer Success Management (CSM) team, ensuring that each center within Playground feels valued, realizes tangible benefits, and continues to evolve with us.In this role, you will harmonize strategic initiatives with execution: enhancing scalable processes, cultivating your team's growth, and collaborating cross-departmentally to strengthen customer relationships and mitigate churn. You will significantly influence the customer experience for thousands of centers partnering with Playground, converting satisfied clients into enthusiastic advocates.This position is based in-person at our Union Square office in New York City or our LoDo office in Denver, where you will closely collaborate with Product, Engineering, Sales, and Onboarding teams to provide an exceptional post-launch customer experience as we expand nationwide.Key ResponsibilitiesLead & Cultivate a High-Performing Team: Manage, mentor, and develop a team of Customer Success Managers, nurturing a culture of accountability, inquiry, and customer dedication.Drive Retention & Growth: Enhance net revenue retention and logo retention across the portfolio by coaching CSMs on renewal strategies and commercial dialogues.Strategize & Execute: Collaborate with leadership to define and implement the customer success vision and roadmap, aligning with company objectives surrounding retention, adoption, and customer lifetime value.Enhance the Customer Journey: Develop and optimize post-onboarding workflows, health scoring systems, and engagement rhythms to elevate consistency and proactive outreach as Playground grows.Coach & Empower: Provide ongoing feedback, training, and performance assessments to ensure every CSM delivers a remarkable, consultative customer experience.Evaluate Success: Monitor essential customer success KPIs—net revenue retention, NPS, health scores, feature adoption, time-to-value—and leverage data to inform decisions and enhancements.Advocate for the Customer: Represent the voice of the customer in leadership discussions, championing their needs and ensuring Playground’s post-launch experience aligns with our mission and values.Qualifications3 to 5+ years of experience in Customer Success or related fields.Proven leadership experience managing a team.Exceptional communication and interpersonal skills.Strong analytical skills with a data-driven approach.Experience with CRM tools and customer success platforms.

About UsAt Sweep, we are redefining the way enterprise systems operate. We provide an intuitive layer that empowers teams and metadata agents to plan, modify, and govern systems with unparalleled agility and confidence.Your RoleAs a Customer Success Manager, you will play a pivotal role in nurturing relationships with Sweep’s most significant and intricate enterprise clients. You will serve as both a strategic advisor and a technical expert, ensuring a smooth integration of our solutions into each client's Salesforce ecosystem, while driving their long-term business success.Key ResponsibilitiesCultivate trusted partnerships with executive sponsors and RevOps leaders within key accounts.Lead the onboarding process, technical configuration, and development of strategic enablement plans for enterprises.Gain a deep understanding of each client's Salesforce infrastructure, data flow, and go-to-market strategy.Act as the technical liaison between client teams and Sweep’s Product, Engineering, and Support divisions.Proactively monitor account health, usage trends, and adoption metrics to enhance retention and drive expansion.Conduct quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.Manage and facilitate annual customer contract renewals to sustain long-term relationships.Create scalable best practices and playbooks for enterprise success and growth.

Enterprise Account ManagerCognition is an innovative applied AI laboratory dedicated to developing cutting-edge end-to-end software agents.We are the creators of Devin, the pioneering AI software engineer. Our mission is to build collaborative AI partners that allow engineers to concentrate on more complex challenges and enable engineering teams to pursue ambitious objectives.Our team is compact yet exceptionally skilled, comprising world-class competitive programmers, former entrepreneurs, and leaders from industry frontrunners in AI such as Scale AI, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.While developing Devin is just the beginning, we face even greater challenges ahead. If you are passionate about tackling significant global issues and creating AI solutions that can reason through real-world tasks, we invite you to apply.

Profound is a leading marketing platform specializing in AI search, empowering renowned brands like Ramp, Figma, Chime, Calendly, and DocuSign to effectively manage their AI presence. Supported by elite investors such as Sequoia, Kleiner Perkins, and Khosla Ventures, we have expanded our reach to thousands of customers, forming the backbone of their AI search initiatives—from insights to actions, automation, and impactful results.As the Engagement Manager, you will play a pivotal role in driving the AI search program for our enterprise clients, ensuring their successful implementation, adoption, and continuous engagement with the Profound platform. You will collaborate directly with customer stakeholders to provide strategic consultation, success planning, and tailored support to help achieve their AI search objectives. By working closely with our internal teams across Sales, Product, and Engineering, you will address customer needs, deliver significant outcomes, and act as a trusted expert guiding clients through the evolution of AI search with best practices and actionable strategies to enhance their AI visibility.Key ResponsibilitiesAct as the primary liaison and trusted advisor for a portfolio of 25 to 35 enterprise clients.Manage the entire customer journey from onboarding and implementation to driving measurable outcomes with the Profound platform.Conduct regular strategic business reviews, proactively identifying opportunities and addressing potential risks to each customer’s marketing and AI search initiatives.Develop an in-depth understanding of customer objectives while cultivating relationships with key stakeholders across marketing, operations, product, and executive teams.Become a knowledgeable expert in the AI search domain, gaining a solid understanding of large language models.Effectively manage multiple customer engagements to mitigate risks from stakeholder turnover.Work closely with the Account Management team to align value delivery with commercial goals.Collaborate with internal Sales, Product, and Engineering teams to optimize implementation and troubleshoot technical challenges.

Join superdial as a Senior Customer Success Manager, where you will be the key player for your assigned accounts, driving communication, nurturing relationships, and ensuring that every customer maximizes the value of our innovative platform. You will oversee customer interactions from start to finish, balancing proactive outreach with responsive support, while significantly contributing to the scalability of our Customer Success function.This role is an exciting mix of relationship management, analytical problem-solving, and process optimization. You will excel in this position if you possess a consultative mindset, can bring clarity to ambiguous situations, bridge the gap between technical and non-technical discussions, and transform complex challenges into straightforward, actionable strategies.About the Role:Own customer relationships: Conduct meetings autonomously, establish clear next steps, and build trust at all organizational levels of the client.Drive renewals and expansion: Identify churn risks, pursue upsell opportunities, and actively enhance net revenue retention (NRR).Act as the quarterback for your accounts: Collaborate with Product, Engineering, and Operations to ensure seamless execution and swift issue resolution.Bridge business and technical conversations: Grasp customer objectives, technical contexts, and constraints, translating effectively between stakeholders.Bring structure to unstructured environments: Develop repeatable processes and documentation to enhance predictability and scalability in customer management.Leverage data and insights: Employ a quantitative, analytical approach to uncover trends, risks, and opportunities within your portfolio.Collaborate cross-functionally: Work alongside internal teams to gather customer feedback, advocate for product enhancements, and improve overall experiences.Travel occasionally: Engage with customers or participate in industry events as required.What Success Looks LikeClients regard you as a trusted advisor who delivers results.Renewals and upsells contribute to flourishing account growth.You consistently maintain insight into customer health and engagement.The Customer Success team operates more effectively due to the structure and clarity you provide.