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Dynamics 365 Finance Support Consultant

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Required Skills & Experience:Hands-on expertise with Microsoft Dynamics 365 Finance. Strong functional knowledge of Finance modules including General Ledger, Accounts Payable/Receivable, Cash & Bank, Fixed Assets, Budgeting, and Financial Reporting. Proven ability to troubleshoot, diagnose, and resolve complex system and process challenges. Experience managing incidents from start to finish in a support or consulting environment. Confident in advising users regarding best practices and system functionalities. Deep understanding of business processes and their application in system configurations. Ability to work effectively with customers, consultants, technical teams, and Microsoft support. Excellent problem-solving, communication, and stakeholder management abilities. Experience in supporting system upgrades, releases, and go-lives. Proactive approach with a strong commitment to continuous improvement and customer success. Relevant Microsoft certifications (e.g., MB-300) are a plus.

About the job

Join the Telefónica Tech Team! We are seeking a skilled and dedicated Dynamics 365 Finance Support Consultant to enhance our dynamic AI Business Solutions team. In this critical role, you will leverage your extensive knowledge of Dynamics 365 Finance to provide outstanding service to our clients. Your expertise will be key in identifying issues, optimizing systems, and delivering substantial value from our solutions. Collaborating with customers, consultants, and technical experts, you will ensure high-quality support, continuous enhancements, and a flawless experience throughout the customer journey.

Your Key Responsibilities:

  • Deliver comprehensive support for all customer-reported issues.
  • Analyze problems and define optimal solutions.
  • Scope and implement standard changes and enhancements.
  • Diagnose and resolve Dynamics 365 Finance issues in partnership with colleagues and Microsoft support.
  • Advise colleagues on best practices and system functionalities.
  • Collaborate with clients and peers to understand process needs and suggest system improvements.
  • Engage in system updates and releases for smooth transitions.
  • Ensure a professional and successful service delivery experience for clients.
  • Support project activities to ensure readiness for go-live.
  • Provide guidance, advice, and training to key users and colleagues.
  • Identify opportunities to expand and enhance customers’ Dynamics 365 Finance solutions.
  • Work closely with colleagues including Technical Leads, Consultants, and Service Delivery Managers.

About Telefónica Tech

About Telefónica Tech: Telefónica Tech, a part of the Telefónica Group, stands as a premier NextGen Tech solutions provider, boasting a diverse workforce of over 6,000 highly skilled professionals from more than 60 nationalities. We cater to over 5.5 million customers daily across 175 countries, supported by a robust ecosystem of leading market partners. Our strategic hubs are located in Spain, Brazil, the UK, and Germany. The Telefónica Tech UK&I hub offers an end-to-end portfolio of market-leading services, crafting integrated technology solutions that drive digital transformation through Cloud, Data & AI, AI Business Solutions, Workplace Services, and Cyber Security & Networking. We uphold values of being Open, Trusted, and Bold.

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