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Director of Customer Success

ReevoSan Francisco
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in customer success management or related fields, with a strong emphasis on operational excellence and customer engagement strategies. Ability to lead teams effectively and implement systems that enhance customer experience.

About the job

The Opportunity:

Join Reevo as the Head of Customer Success, where you will oversee all aspects of our post-sales operations. You will be responsible for driving customer activation, maximizing product usage, and ensuring high retention rates. Your primary goal is to guarantee that customers achieve the outcomes they expect from Reevo, and to create a scalable model for success.

In this role, you will lead and expand the entire post-sales team, including:

  • Onboarding and Activation (Implementation)

  • Customer Success Managers (CSMs)

  • Technical Account Managers (TAMs)

  • Customer Support

You will establish the frameworks, systems, and performance metrics that convert implementation to sustained adoption, adoption into tangible business results, and results into increased retention – all while collaborating closely with Sales and Account Management for renewals and growth. You will treat customer outcomes as a quantifiable business function that you manage comprehensively.

We prioritize fostering a robust in-person culture, and we are currently in a phase of growth. Thus, we expect the team to work from our SF office five days a week — this is critical to our operational success and scaling efforts.

Who You Are:

  • A customer-centric business leader who is passionate about ensuring a seamless journey from activation to adoption, outcomes, and retention. You create teams and processes that make time-to-value predictable, product usage consistent, and renewals straightforward.

  • You possess strong operational insights. You have a proven track record of scaling post-sales organizations while maintaining a balance between structure and adaptability across various segments, ensuring a high standard for customer experiences and execution quality.

  • You approach challenges strategically and holistically, linking product usage patterns and customer outcomes with product development, go-to-market strategies, and sustainable unit economics.

  • You are a skilled communicator and influencer—trusted by executives, product teams, and customers to manage complexities, foster alignment, and make informed decisions.

  • You excel in ambiguous environments, bringing clarity, energy, and steadiness as the organization evolves.

What You'll Do:

    ...

About Reevo

Reevo is dedicated to creating exceptional customer experiences through innovative solutions and a passionate team. We believe in the power of collaboration and commitment to excellence, driving success for both our customers and our organization.

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