Director of Customer Success

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

The Opportunity:Join Reevo as the Head of Customer Success, where you will oversee all aspects of our post-sales operations. You will be responsible for driving customer activation, maximizing product usage, and ensuring high retention rates. Your primary goal is to guarantee that customers achieve the outcomes they expect from Reevo, and to create a scalable model for success.In this role, you will lead and expand the entire post-sales team, including:Onboarding and Activation (Implementation)Customer Success Managers (CSMs)Technical Account Managers (TAMs)Customer SupportYou will establish the frameworks, systems, and performance metrics that convert implementation to sustained adoption, adoption into tangible business results, and results into increased retention – all while collaborating closely with Sales and Account Management for renewals and growth. You will treat customer outcomes as a quantifiable business function that you manage comprehensively.We prioritize fostering a robust in-person culture, and we are currently in a phase of growth. Thus, we expect the team to work from our SF office five days a week — this is critical to our operational success and scaling efforts.Who You Are:A customer-centric business leader who is passionate about ensuring a seamless journey from activation to adoption, outcomes, and retention. You create teams and processes that make time-to-value predictable, product usage consistent, and renewals straightforward.You possess strong operational insights. You have a proven track record of scaling post-sales organizations while maintaining a balance between structure and adaptability across various segments, ensuring a high standard for customer experiences and execution quality.You approach challenges strategically and holistically, linking product usage patterns and customer outcomes with product development, go-to-market strategies, and sustainable unit economics.You are a skilled communicator and influencer—trusted by executives, product teams, and customers to manage complexities, foster alignment, and make informed decisions.You excel in ambiguous environments, bringing clarity, energy, and steadiness as the organization evolves.What You'll Do:...

Join Casap as the Head of Customer SuccessCasap is a pioneering Series A startup based in San Francisco, having successfully raised over $30 million from esteemed investors like Emergence, Lightspeed, and Primary Ventures. Founded by visionary product leaders from Robinhood and Chime, our mission is to revolutionize banking operations by automating disputes and combating friendly fraud. Our innovative solutions have garnered appreciation from everyday users to major financial institutions.We are on the lookout for a Head of Customer Success to spearhead the entire post-onboarding customer experience and establish a top-notch Customer Success department from scratch. You will be responsible for developing and executing strategies across customer success, support, renewals, and account growth, ensuring optimal customer satisfaction and retention. Collaborating closely with Sales, Product, Engineering, and Implementation teams, you will help our customers derive maximum value from our offerings.

About the Role Descript is on the lookout for a Director of Customer Success who is strategic, empathetic, and execution-focused, to spearhead, scale, and enhance our Customer Success operations. As the head of a rapidly growing Customer Success Management (CSM) team, you will play a crucial role in establishing best practices, refining our post-sale processes, and collaborating cross-functionally to boost adoption and growth within our Enterprise customer segment. This pivotal role is tailored for a builder who thrives in dynamic, early-stage environments. You will partner closely with the VP of Sales to craft our customer success strategy, guarantee customer satisfaction and growth, and position Descript as the industry leader in modern media creation workflows. Key Responsibilities Lead & Cultivate a High-Performing CSM Team Manage, mentor, and expand a talented team of Customer Success Managers tasked with onboarding, adoption, retention, and growth in strategic Enterprise accounts. Set team operating frameworks, KPIs, and performance expectations that enhance customer value and drive commercial success. Foster a culture of curiosity, collaboration, accountability, and continuous improvement. Define & Implement Customer Success at Descript Create scalable Customer Success programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk management. Collaborate with the VP of Sales to determine the long-term vision for Customer Success, success metrics, and team structure as it evolves. Deploy systems and tools that enable visibility, efficiency, and data-informed decision-making throughout the customer journey. Enhance Customer Outcomes Across Our Enterprise Portfolio Oversee executive engagement strategies, ensuring CSMs are perceived as trusted advisors by our most valuable accounts. Work alongside Sales leadership to jointly manage revenue outcomes, including retention, renewals, and expansion initiatives. Develop frameworks to identify at-risk customers, proactively intervene, and secure long-term account health. Influence Product Development & Shape the Future of Descript Act as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support. Convert customer feedback into actionable opportunities, guiding roadmap prioritization and product strategy. Ensure the Customer Success organization is seamlessly integrated with cross-functional teams.

About Sprinter HealthSprinter Health is on a mission to revolutionize healthcare access by transforming the patient experience, delivering care directly to homes and leveraging technology for scalability.We are developing a robust technology and clinical service infrastructure to facilitate preventive, connected healthcare for everyone across the United States. Our hybrid care model, which combines in-home and virtual services, is supported by data-driven products available in over 15 states, reaching more than 60% of the US population through leading health plans and systems. With over 1 million patients served and a remarkable Net Promoter Score (NPS) of 92, we are rapidly expanding our impact. Our talented team of technologists, clinicians, and operational experts is backed by esteemed investors including a16z, General Catalyst, GV, and Accel, who have previously supported innovative companies such as Devoted Health, Livongo, and Airbnb.About the RoleAs the Director of Customer Success, you will play a pivotal role in ensuring the successful implementation, ongoing satisfaction, retention, and growth of our customer portfolio at Sprinter Health. You'll collaborate with various teams to uphold best practices, policies, and customer-centric initiatives while acting as an internal advocate to facilitate processes that drive sustained customer success.What You'll DoFoster customer relationships that establish trust and credibility as a strategic partner.Work cross-functionally to guide customers through their journey with Sprinter Health, ensuring high satisfaction, adoption, and partnership success.Collaborate with customers to create a multi-year strategic growth plan with ambitious targets.Build relationships at all organizational levels within customer accounts to facilitate effective communication and remove obstacles to growth.Act as the Voice of the Customer by relaying feedback to the product team to inform product development.Drive annual revenue objectives and oversee the renewal of customer contracts.Identify potential customer risks proactively and collaborate cross-functionally to implement solutions and improvement plans.

Who Are We?Postman stands as the premier API platform globally, embraced by over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. We empower developers and professionals worldwide to cultivate an API-first future by refining every aspect of the API lifecycle and enhancing collaboration—allowing users to build superior APIs more efficiently.Headquartered in San Francisco, Postman also has offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where it was originally established. As a privately owned entity, we are backed by esteemed investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. For more details, visit postman.com or connect with us on X via @getpostman.P.S: We recommend exploring The "API-First World" graphic novel to gain deeper insights into our vision at Postman.The OpportunityWith millions of developers and thousands of enterprises in our customer base, we are committed to scaling operational systems that enable our Customer Success teams to navigate the customer lifecycle with precision and clarity.The Director of Customer Success Operations will architect the operational frameworks that support our post-sales organization, reporting directly to the Head of GTM Operations.What You’ll DoCustomer Lifecycle InfrastructureDesign scalable processes to facilitate the entire customer lifecycle, covering:OnboardingAdoption and engagementExpansion opportunity identificationRetention and churn managementCustomer Systems & ToolingOversee the operational systems that underpin the Customer Success organization, including:CS platformsCRM workflowsProduct usage integrationsLifecycle segmentation infrastructureCollaboration with the GTM Systems team to ensure seamless data integration across systems.Customer Data & Health FrameworksEstablish systems that enable Postman to assess customer engagement and risk. You will develop frameworks for:Customer health scoringLifecycle managementRisk assessment and mitigation

About Wonderschool Wonderschool is dedicated to ensuring every child has access to high-quality early childhood education, empowering small business owners to successfully launch and develop childcare programs through our innovative software, expert coaching, and robust support. Partnering with government entities, we aim to modernize childcare infrastructure and enhance accessibility. We are at the forefront of creating an industry-defining platform that merges marketplace dynamics, SaaS solutions, and public sector systems, increasingly enhanced by artificial intelligence. Our suite of products enables childcare providers to efficiently manage and grow their businesses, encompassing aspects from enrollment and marketing to licensing, compliance, and daily operations. Our agile, dynamic team is focused on building scalable systems. We value individuals who take initiative, embrace rapid experimentation, and leverage modern technologies—including AI and automation—to amplify their impact. This pivotal role ensures our platform and partnerships yield tangible results for our clients, encompassing successful deployments, strong user adoption, and sustained customer retention.

Why Choose Ivo?Ivo is at the forefront of AI-driven solutions, specializing in enterprise contracts. Our remarkable growth of 6X in Annual Recurring Revenue (ARR) over the past year is a testament to our innovative products and the prestigious clientele we've attracted, including industry giants like Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding to accelerate our expansion.With a diverse portfolio of over 400 customers worldwide, we are on the lookout for a passionate and experienced leader in customer success to elevate our customer experience and ensure our clients achieve outstanding results with Ivo.Position OverviewWe are in search of a visionary Head of Customer Success who will spearhead our customer success initiatives. This strategic role is pivotal in guaranteeing that our clients derive immense value from Ivo's offerings.As a key leader, you will architect and expand our customer success framework, ensuring our users are as enthusiastic about Ivo as we are. You will oversee the entire customer success operation across both enterprise and mid-market segments, guiding a team of exceptional Customer Success Managers (CSMs) committed to user satisfaction.Your ResponsibilitiesTeam Building and LeadershipRecruit, mentor, and lead a high-performing team of Customer Success Managers. Establish the culture, standards, and expectations that define exceptional customer success at Ivo, fostering an environment where CSMs can thrive and advance in their careers.Develop the Customer Success FrameworkCreate processes, playbooks, and systems that ensure scalable and consistent customer outcomes. This includes developing onboarding frameworks, health scoring methodologies, business review schedules, and escalation protocols, fostering repeatable success across both enterprise and mid-market segments.Foster User EngagementCultivate and drive user adoption through strategic initiatives, ensuring that every client interaction with Ivo is enriching and effective.

As the Director of Partner Success at Anthropic, you will be instrumental in shaping and enhancing our partner relationships. Your primary focus will be to ensure that our partners achieve their desired outcomes while using our innovative AI solutions. You will lead a dedicated team, driving growth, engagement, and long-term success through strategic insights and collaborative efforts.In this role, you will establish key performance indicators, analyze partner feedback, and implement best practices to optimize our partner programs. Your ability to build strong relationships and foster a culture of success will be crucial in delivering exceptional value to our partners.

At Neara, we're pioneering the ability to stress-test entire power grids against severe weather events before they even occur.Utilizing cutting-edge machine learning technology, we create engineering-grade, physics-enabled digital twins of electricity grids across four continents, enabling asset owners to address their most significant challenges and implement viable solutions across extensive infrastructures.By simulating extreme weather conditions and structural stress on a network-wide scale, we empower major utility companies to identify risks, optimize their investments, and contribute to a more resilient global energy future.Our team consists of exceptional individuals dedicated to making a real-world impact through AI and machine learning, accelerating processes from data classification to complex scenario analysis. We foster a culture of innovation where every member takes ownership of our mission, and we are looking for smart, creative individuals to help us extend our influence globally.We are on the lookout for a leader who excels in complex project management, customer success, and strategic consulting. This role is for someone who thrives in orchestrating high-stakes enterprise accounts, managing technical workflows, and engaging demanding stakeholders with confidence and independence.You will guide a small team of elite technical professionals. While deep coding expertise is not mandatory, possessing the technical intuition to validate solutions, identify inefficiencies, and ensure optimal team performance is crucial. Your primary objective is clear: to deliver exceptional value to our customers. You are here to tackle real problems, not merely manage contracts.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

At Crusoe, we are dedicated to enhancing the availability of energy and intelligence. We are building the foundational technology that empowers a future where individuals can pursue ambitious projects with AI, all while maintaining a strong commitment to scale, speed, and sustainability.Join us in the forefront of the AI transformation with our sustainable technology at Crusoe. In this role, you will spearhead significant innovations, make a real difference, and collaborate with a team that is leading the way in responsible and transformative cloud infrastructure.About this Role:As the Director of Customer Operations, you will serve as the strategic and technical backbone of the Customer Organization. Your primary responsibility will be to drive operational excellence, efficiency, and scalability throughout the entire customer journey. This position entails direct management of the systems, data, processes, and programs that empower our Customer Success Managers (CSMs) to maximize customer value and foster advocacy. The ideal candidate will possess expertise in process design, Gainsight platforms, and hands-on data analytics.What You'll Be Working On:You will lead the strategy and execution across four essential operational areas:1. Customer Enablement and AdoptionContent Strategy: Collaborate with Product and Marketing teams to outline the enablement roadmap, ensuring customers access timely resources for optimal adoption and usage.Training Programs: Develop and monitor customer-facing training and enablement initiatives (e.g., certifications, knowledge base utilization).Efficacy Measurement: Create metrics (e.g., content engagement, time-to-value, reduction in support inquiries) to demonstrate the ROI of customer enablement endeavors.2. Reporting, Tooling, and Data FocusBusiness Analyst Role: Act as the lead Business Analyst for Customer Success, thoroughly assessing the current tool stack (e.g., Salesforce, Gainsight, BI tools) and suggesting tooling and automation enhancements to boost CSM effectiveness.Data Integrity & KPIs: Establish and manage key Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms.Advocacy Tooling: Develop and implement systems and processes for customer reference programs, testimonials, and case studies, focusing on tooling to drive advocacy and optimize the pool of satisfied customers.

Forerunner is seeking a dynamic and results-driven Vice President of Customer Success to lead our customer engagement strategies and ensure client satisfaction across our diverse portfolio. This pivotal role will involve overseeing the customer success team, developing best practices for client onboarding, and driving initiatives that enhance the overall customer experience. The ideal candidate will possess a strong background in customer relations, a passion for service excellence, and the ability to foster long-term partnerships.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

At Crusoe, we are driven by our mission to hasten the proliferation of energy and intelligence. As a pioneering vertically integrated AI infrastructure company, we manage every layer of our technology stack — from energy generation to data processing — fueling the most ambitious AI workloads globally. When you join Crusoe, you become part of a visionary team shaping the future of technology.We find ourselves at the forefront of a monumental industrial evolution. The insatiable demand for AI computing power is clear, and we're addressing the critical energy bottleneck. Our innovative, energy-first approach enhances AI infrastructure for a sustainable future, accelerating advancements for those innovating in AI.We seek dynamic, solution-oriented individuals with a keen sense of urgency who resonate with our ambitious vision and are excited to forge their paths alongside a team of specialists in energy, manufacturing, data center construction, and cloud services.If you aspire to engage in purposeful work, support our clients and partners in advancing their AI ambitions, and collaborate with a high-performing team that fosters mutual trust and growth, we invite you to build with us at Crusoe.Position Overview:We are in search of an experienced, strategic leader to join our People Team as the Director of Employee Success. This pivotal leadership role is tailored for a

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.