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Deployments Lead - Transform Customer Experiences

Grotto AINew York City
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in customer relationship management and support. Strong organizational skills with a detail-oriented approach. Exceptional communication and interpersonal skills, with the ability to connect with diverse teams. Experience in training or coaching is highly desirable. Familiarity with AI technologies or the rental housing market is a plus.

About the job

Deployments Lead

Grotto AI | New York City (In-Person) | 2-10 Years Experience

Overview:

Are you an exceptionally organized individual with a warm demeanor? Grotto AI is seeking a Deployments Lead to take charge of our customer relationships, overseeing implementations, training, and ongoing support. As the third employee at our innovative AI company, which just secured $10 million in funding to tackle a $500 billion challenge in the rental housing market, you will play a vital role in reducing losses from vacant apartments.

About Us

Grotto AI is revolutionizing the multifamily housing sector by enhancing the capabilities of apartment teams during critical interactions. Our platform focuses on leasing conversations, an essential decision for many individuals each year. Through data analytics from millions of interactions, we discovered that genuine curiosity and the ability to connect with potential tenants are the key to successful leasing, capabilities that traditional AI struggles to replicate.

Our innovative solution provides leasing agents with real-time guidance during calls and tours, enabling them to establish rapport, address objections, and significantly increase lease signings. Our success is evident, with an impressive 80%+ conversion boost reported by Weidner Apartment Homes, managing over 72,000 units. Our clients describe us as 'the best vendor they’ve ever partnered with.'

This is merely the beginning of our journey. We envision a future where important conversations foster deeper connections.

Your Responsibilities

As the Deployments Lead, you will own the customer relationship from the moment they sign the contract through to their long-term success. Your responsibilities will include:

Implementations & Onboarding: Facilitate the transition to our platform by configuring the system, training teams, and ensuring a seamless onboarding experience. Our approach is proactive and attentive, akin to the service one would expect at a world-class hotel.

Training: Conduct engaging training sessions that inspire leasing teams to utilize the Grotto platform effectively. This role requires genuine interaction rather than mere script reading—understanding their workflows and showcasing the tangible benefits of our solution.

Ongoing Support: Serve as the go-to person for our customers, offering assistance and ensuring they feel supported throughout their journey with Grotto.

About Grotto AI

Grotto AI is at the forefront of leveraging artificial intelligence to transform the multifamily housing industry. By equipping apartment leasing teams with the tools they need for successful interactions, we aim to eliminate vacancies and enhance tenant satisfaction. Our commitment to innovation and customer service sets us apart as we tackle significant challenges in the housing market.

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