Deployments LeadGrotto AI | New York City (In-Person) | 2-10 Years ExperienceOverview:Are you an exceptionally organized individual with a warm demeanor? Grotto AI is seeking a Deployments Lead to take charge of our customer relationships, overseeing implementations, training, and ongoing support. As the third employee at our innovative AI company, which just secured $10 million in funding to tackle a $500 billion challenge in the rental housing market, you will play a vital role in reducing losses from vacant apartments.About UsGrotto AI is revolutionizing the multifamily housing sector by enhancing the capabilities of apartment teams during critical interactions. Our platform focuses on leasing conversations, an essential decision for many individuals each year. Through data analytics from millions of interactions, we discovered that genuine curiosity and the ability to connect with potential tenants are the key to successful leasing, capabilities that traditional AI struggles to replicate.Our innovative solution provides leasing agents with real-time guidance during calls and tours, enabling them to establish rapport, address objections, and significantly increase lease signings. Our success is evident, with an impressive 80%+ conversion boost reported by Weidner Apartment Homes, managing over 72,000 units. Our clients describe us as 'the best vendor they’ve ever partnered with.'This is merely the beginning of our journey. We envision a future where important conversations foster deeper connections.Your ResponsibilitiesAs the Deployments Lead, you will own the customer relationship from the moment they sign the contract through to their long-term success. Your responsibilities will include:Implementations & Onboarding: Facilitate the transition to our platform by configuring the system, training teams, and ensuring a seamless onboarding experience. Our approach is proactive and attentive, akin to the service one would expect at a world-class hotel.Training: Conduct engaging training sessions that inspire leasing teams to utilize the Grotto platform effectively. This role requires genuine interaction rather than mere script reading—understanding their workflows and showcasing the tangible benefits of our solution.Ongoing Support: Serve as the go-to person for our customers, offering assistance and ensuring they feel supported throughout their journey with Grotto.

Join Superdial as a Deployment Operations Lead, where you will spearhead end-to-end deployment processes for our enterprise clients. This opportunity is tailored for exceptional operators with consulting or Strategy & Operations backgrounds who aspire to transition from advisory roles to execution ownership.In this pivotal role, you will guide intricate customer engagements from the initial onboarding phase to full production rollout, orchestrating collaboration among customer stakeholders and internal teams. Your contributions will significantly influence customer success, retention, and growth.Key ResponsibilitiesLead Enterprise Deployments (0 → Live)Oversee comprehensive onboarding, implementation, and launch processes for enterprise clients.Facilitate smooth trial-to-production transitions, establishing clear milestones and accountability.Manage deployment timelines, execution, and outcomes across various stakeholders.Act as the Customer Operations Point of ContactServe as the main liaison for customer leadership and operational teams.Conduct operational syncs, drive decision-making processes, and maintain project momentum.Convert ambiguous business requirements into structured execution plans.Design & Drive Operational WorkflowsCreate and implement workflows tailored to operational objectives.Ensure all systems, data, and processes are prepared for go-live.Collaborate with technical teams to translate business needs into actionable production processes.Problem-Solving at the System LevelConduct root cause analyses and implement corrective actions for performance deficiencies.Identify bottlenecks within workflows and conversion points.Continuously enhance deployment quality, speed, and scalability.Cross-Functional LeadershipCoordinate efforts across Account Management, Production Operations, AI Engineering, and Platform teams.Bridge communication between customers, product teams, and engineering.Scale for GrowthDevelop playbooks and frameworks to standardize enterprise deployments.

Tabs stands at the forefront of revenue automation solutions, specifically tailored for contemporary finance and accounting teams. Our AI-native platform streamlines the entire contract-to-cash lifecycle, encompassing billing, collections, revenue recognition, and reporting, empowering teams to minimize manual tasks and enhance cash flow efficiency.High-growth organizations such as Cursor and Statsig trust Tabs to automatically generate invoices from contracts, reconcile payments in real-time, and ensure compliance with ASC 606 regulations.Founded in 2023, Tabs has successfully raised over $91 million from esteemed investors like Lightspeed Venture Partners, General Catalyst, and Primary. Our headquarters is located in New York City, where our team brings extensive experience in finance and AI.About the RoleWe are seeking a dynamic Deployment Team Lead to play a pivotal role in scaling our customer delivery function. In this hands-on position, you will lead and mentor a select team of Deployment Strategists while engaging in strategic, high-impact implementations. You will have the opportunity to influence how Tabs delivers its revenue automation solutions to finance and accounting teams, collaborating closely with Product, Engineering, and Operations to develop repeatable, scalable processes that facilitate successful launches and outstanding customer experiences.What You’ll DoLead and coach a dedicated team of Deployment Strategists, providing regular feedback, fostering professional development, and exemplifying best-in-class project delivery and client communication.Oversee high-impact implementations from start to finish: conduct onboarding for complex clients, map business processes, configure Tabs, manage ERP integrations (NetSuite, QuickBooks), and ensure seamless go-lives.Champion continuous improvement initiatives: collaborate with the VP of Client Services to refine playbooks, standardize workflows, and enhance internal tools and data visibility.Act as the customer subject matter expert: translate accounting and revenue recognition requirements into configuration and implementation decisions, ensuring alignment with clients’ finance needs.Work cross-functionally: share implementation insights with Product and Engineering, identify product gaps, and assist in prioritizing enhancements.

About SequenceAt Sequence, our mission is to redefine and operate the companies that will shape the future of the American service economy by integrating advanced AI technologies. We believe that the true power of AI lies not just in improved models, but in fundamentally changing how businesses interact with their customers. Our goal is to enable faster decisions, offer personalized services at scale, and achieve better outcomes for the communities we serve. This is the defining opportunity of our generation.The conventional approaches to business transformation often fall short. SaaS solutions expect companies to adapt to their products, while consultants engage in limited-time projects without truly understanding the core operations of a business. At Sequence, we bridge that gap. We are a permanent holding company, investing in outstanding businesses and the talented individuals who lead them. Our strategy involves taking meaningful stakes, integrating our technology and engineering teams, and collaborating closely with management to transform operations from within — not as a vendor, but as genuine partners.We have successfully raised $75 million, with our seed round led by Conviction and 8VC, followed by a Series A round led by Lux Capital, with contributions from Definition Capital, Chris Re (Factory), and other esteemed institutional partners.About the RoleAs a Deployment Strategist, you will immerse yourself in the operations of the businesses we acquire, acting with the mindset of a founder. Your role will involve understanding business mechanics, identifying key change opportunities, and designing systems, workflows, and AI tools that will revolutionize company operations. This is a hands-on, high-ownership position with a clear mandate: build better companies using applied AI. As Sequence continues to expand, your influence will extend to shaping operational standards across entire sectors utilizing our technology platform, aiming to challenge the status quo and innovate operational models for various industries.

Gecko Robotics combines robotics, advanced sensors, and an AI-powered data platform to help organizations monitor and maintain critical infrastructure. Their technology supports safer operations and more reliable decision-making for clients in sectors where asset failure can have wide-reaching effects. Role overview The Deployment Lead for Oil & Gas in New York City acts as the key driver for delivering Gecko’s Cantilever platform to major clients. This position brings together product management, project leadership, and strategic account oversight. Deployment Leads typically focus on one or two large-scale customer projects at a time, often in settings that present new or unfamiliar challenges. This is a customer-facing role that relies on strong relationship management skills and the ability to coordinate internal teams around client objectives. Deployment Leads work closely with product strategists and engineers to ensure solutions are designed and delivered to meet client needs. The role requires careful task prioritization, comfort with ambiguity, and a steady hand to keep projects progressing. Success in this position means ensuring Cantilever creates measurable value for oil and gas customers. Deployment Leads are expected to challenge assumptions, foster trust, and deliver results in complex environments. Key responsibilities Oversee one or two major customer deployments, acting as the main link between Gecko’s platform and client business goals. Collaborate with Product Strategists and Forward Deployed Engineers to define product requirements and guide project implementation. Develop and sustain strong relationships with stakeholders, identifying critical business challenges and supporting clients through complex situations. Lead the rollout and adoption of Cantilever, aiming for business impact that goes beyond software delivery. Navigate shifting priorities and manage uncertainty to keep projects on track in demanding settings.

About Our TeamAt OpenAI, the Forward Deployed Engineering (FDE) team is at the forefront of transforming groundbreaking research into robust production systems. We collaborate closely with our clients to tackle high-impact challenges, functioning as the driving force behind our most intricate large-scale projects. Our agility allows us to swiftly transition from prototype stages to production, establishing reusable patterns that enhance our platform. Our work bridges the gap between deployment and development, enabling us to partner effectively with OpenAI Research, Product, and Partnerships.About the RoleAs a Technical Deployment Lead (TDL), you will be instrumental in shaping how OpenAI delivers sophisticated systems to our customers. You will take full ownership of their construction, delivery, and adoption processes. Your role will involve translating business objectives into comprehensive technical plans, overseeing daily operations across FDEs, Researchers, and Customer Engineers, and collaborating with customer teams to ensure our deliverables meet their objectives.You will manage the complete delivery process: working alongside customers to outline workflows and success metrics, ensuring timely shipment of components, and leading readiness and change management initiatives for effective adoption. Your responsibilities will include monitoring progress, managing dependencies, making sequencing decisions, and driving the development of prototypes from inception to minimum viable product (MVP) and full-scale implementation. Additionally, you will share valuable field insights with Product and Research teams to inform roadmap decisions and priorities.Your success will be evaluated primarily by the impact of deployments that yield tangible value against customer objectives, encourage adoption, and become integral to their operational workflows. Additional success metrics will include reliability of delivery (meeting milestones, minimal reopen/churn), operational efficiency (reusable patterns across deployments), decision-making under pressure, and product impact (field insights that influence roadmaps and architectures).This role demands a high level of trust and autonomy. To thrive, you will need extensive technical project management expertise, a profound sense of ownership over outcomes, and the ability to immerse yourself in customer workflows while collaborating with teams to address complex engineering challenges promptly.This position is based in New York City, utilizing a hybrid work model that requires three days in the office per week. Relocation assistance is offered, and travel is expected to range between 25% to 50%.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a perfect synergy between human agents and artificial intelligence. As the only integrated platform capable of scaling this collaboration, we empower companies like Canva, Etsy, and Robinhood to unify their entire support operations—combining in-house agents, BPOs, and AI—into a single cohesive system. Our AI Agents handle cases from start to finish, while our AI Copilot offers crucial assistance to agents and AI-driven workforce management optimizes both human and AI resources. With backing from $70 million from NEA, Emergence Capital, and Stripe, we are committed to creating a platform that truly enhances human-AI teamwork.The RoleWe are seeking a dedicated Enterprise Deployment Strategist to spearhead the technical deployment process and cultivate customer relationships during the onboarding phase for our mid-market and enterprise clients. As a vital member of our Solutions Team, you will play a key role in shaping our deployment methodologies as we grow. From managing customer projects to executing technical setups, your efforts will drive revenue conversion, retention, and overall customer satisfaction. Your engagements with customers will provide valuable insights that will help us define deployment best practices, enhance our product offerings, and refine our operational processes as we scale.ResponsibilitiesBuild and maintain strong customer relationships while guiding technical deployment projects across various customer segments, focusing on mid-market and enterprise.Explore and document the functionality of our product across all areas, including our web application and API, to enhance your product knowledge and assist both customers and internal teams.Develop and refine best practices for deployment based on your comprehensive product expertise.Enhance internal processes and improve the overall customer experience during the deployment phase.Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to ensure successful customer launches.Act as a liaison between our customers and the product organization to influence the product roadmap.Establish and promote effective customer engagement strategies to maximize customer value.About You6+ years of experience in technical deployment or related fields.Proven track record of managing customer relationships effectively.Strong technical acumen and understanding of SaaS products.Excellent communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Demonstrated problem-solving skills and a proactive approach to challenges.

Software Engineer - Customer DeploymentsJoin Grotto AI in New York City (In-Person, with occasional travel to customer sites)About Grotto AIAt Grotto, we revolutionize the multifamily housing market by providing an AI platform that empowers apartment teams during key leasing conversations. Our insights from numerous interactions reveal that the strongest predictor of lease signings isn't just knowledge or flawless scripts—it's the genuine curiosity and humor of our agents. That's why we've developed an innovative platform that supports leasing agents in real-time, enhancing their ability to connect with prospects, overcome objections, and secure more leases.Our success is evident, with significant increases in conversion rates for some of the largest property owners nationwide. Our clients describe us as 'the best vendor they've ever worked with.' This is merely the beginning; we envision a future where meaningful conversations foster deeper connections.The RoleThis role diverges from traditional product engineering. As a deployment engineer, you'll engage directly with our customers, tailoring Grotto's offerings to their specific needs. Your responsibilities will include crafting customized features, integrations, and workflows that address the real challenges faced by property managers. Collaborating with Deployment Leads, you'll translate customer requirements into functional software, taking full ownership of the technical success across multiple customer projects.If you thrive on customizing solutions and take pride in witnessing your creations at work in client environments, this position is for you.Your ResponsibilitiesDevelop customer-specific features, integrations, and customizations using our Python and VueJS/TypeScript technology stack.Collaborate closely with Deployment Leads to accurately interpret customer needs and deliver effective software solutions.Deliver quickly—we operate in agile, short development cycles.Occasionally travel to customer sites to gain firsthand insight into their operations, enhancing your ability to tailor our solutions.

Peec AI, a Series A startup based in Berlin, develops analytics and intelligence tools for modern SEO and growth teams. As AI transforms online discovery, the company helps businesses track visibility, measure performance, and find ways to improve their organic reach across AI-driven search platforms. Role overview The Web Experience Lead will be based in New York City and take full ownership of the Peec AI website. This site is central to the company’s product and growth strategy. The role covers everything from site structure and user experience to messaging, design standards, and performance. The main objective is to communicate Peec AI’s value clearly and turn visitors into engaged users. What you will do Manage all aspects of the Peec AI website, including information architecture and daily updates Collaborate with Product, Marketing, Growth, and Design teams to improve user journeys and site flows Shape messaging and visual design to match the quality and ambition of Peec AI’s product Apply strong SEO practices to increase organic traffic Monitor site performance and pinpoint areas for enhancement Collaboration This position works closely with cross-functional teams to keep the website in sync with product changes and company objectives. Ongoing feedback with stakeholders ensures the content and user experience adapt as Peec AI grows.

Normal Computing is seeking a Lead Deployment Strategist based in New York City to guide deployment efforts for the Normal EDA platform. This senior-level role (M5-M6) centers on delivering successful implementations for major semiconductor clients, shaping how the platform is adopted and used in production environments. What you will do Build and lead a team of deployment strategists, setting standards for process, communication, and operational excellence. Develop playbooks and routines to guide customer engagements, ensuring each deployment meets high quality benchmarks. Act as the main point of contact for customer engineering teams, bridging communication between clients, internal engineers, product teams, and business leaders. Oversee the full deployment lifecycle, from planning and rollout to evaluation and ongoing support, adapting strategies as customer needs evolve. Continuously review and refine deployment approaches to improve customer satisfaction and operational efficiency. Role focus This position requires direct involvement with customer engineering teams and a hands-on approach to problem-solving. The strategist is responsible for recruiting and mentoring team members, as well as sharing insights and learnings across the group. The Normal EDA platform combines AI and formal logic to optimize silicon engineering workflows, evolving in response to user feedback. Success measures Production deployments completed with major semiconductor clients Value delivered to customers through improved verification workflows Effective communication with stakeholders across engineering, product, and business functions Operational excellence in every customer interaction

About Method SecurityAt Method Security, we are at the forefront of transforming cybersecurity to combat the escalating threats posed by artificial intelligence. Our mission is to safeguard vital sectors—spanning government, defense, and key commercial industries—against these advanced challenges by developing innovative, autonomous defense solutions. We unite our expertise in AI, cybersecurity, and software engineering to create cutting-edge products that aim to shift the balance of power from attackers to defenders.Our Culture and ValuesBy joining Method, you become a part of an elite, purpose-driven team that champions innovation, transparency, and exceptional quality. We are dedicated to fostering an inclusive environment that embraces diverse perspectives while maintaining rigorous standards. Our team operates on the principles of trust, efficiency, and respect, enabling everyone to make meaningful contributions. At Method, you will be empowered to advance projects independently, receive the support needed to overcome challenges, and play a pivotal role in redefining the future of cybersecurity.Role OverviewAs the Deployment Lead at Method, you will oversee customer engagements with some of the most crucial security teams globally. Your primary focus will be to ensure that our clients maximize their success with the Method platform by serving as the key liaison for managing tactical customer relationships. This multifaceted role encompasses account management, business development, technical analysis, product enhancement opportunities, and user support. We are looking for a versatile, proactive individual who is passionate about revolutionizing cybersecurity. At Method Security, we often deploy our Engineering team directly to client sites, and in this role, you will be instrumental in identifying product value, customer prospects, and business improvements.You may currently be associated with a top-tier consulting firm or managing an operational function within a technology company and are eager to engage with a critical mission while leveraging your analytical skills. You will collaborate closely with a technical counterpart in the Mission Operations Engineer role, who is responsible for delivering, administering, and extending the Method platform.Key ResponsibilitiesEngage with customer stakeholders, ranging from analysts to executives, to ensure Method's solutions are effectively integrated and addressing critical challenges.Oversee deployment projects to facilitate a seamless adoption of the Method platform within client organizations.

Join dualentry as an ERP Implementations Lead specializing in Customer Experience. In this pivotal role, you will spearhead the implementation of our ERP systems, ensuring that our clients receive exceptional service tailored to their needs. Your expertise will guide project teams through the complexities of ERP solutions, driving successful outcomes and enhancing customer satisfaction.

Join Our Growing Team at Silna HealthSilna Health is on an exciting journey of rapid expansion, and we are currently looking for a dedicated Customer Experience Associate to be part of our mission-driven team. This is an exceptional opportunity for an empathetic individual with a strong operational background to play a pivotal role in enhancing our customer support framework. You will be responsible for understanding customer needs, mastering effective communication, and efficiently managing support tickets with care and professionalism.Reporting directly to our leadership team, you will act as a passionate advocate for our customers, collaborating across departments to reduce support demand and develop self-service solutions. Your contributions will be crucial in establishing a robust customer support function at a fast-growing startup.Key ResponsibilitiesProvide outstanding, empathetic support to healthcare providers using our platform.Efficiently manage increasing ticket volumes with precision and care.Identify customer needs and areas for enhancing their experiences.Act as the internal voice for customers, advocating for their interests and challenges.Operational ExcellencePrioritize and triage support tickets, escalating issues to specialized teams as needed.Provide personalized responses while handling tickets efficiently.Create and maintain response templates for consistency and efficiency.Develop scalable processes and workflows to accommodate our growing customer base.Cross-Functional CollaborationCollaborate with Product, Engineering, and Operations teams to address and resolve systemic issues.Transform customer feedback into actionable insights for product enhancements.Partner in developing our help center and self-service resources.Work with teams to proactively minimize support needs through innovative solutions.Communication & DocumentationAdapt communication styles to suit various customer scenarios.

Role Overview Rowspace seeks an AI Deployment Manager to lead post-sale relationships with clients in the finance sector. This position is based in New York City. The role centers on guiding customers to success with Rowspace’s solutions, increasing adoption throughout their organizations, and channeling client feedback to internal product and engineering teams. This is more than standard account management. Success depends on understanding the complexities of investor workflows, including research methods, decision-making, and data environments. Candidates with a strong background in finance or consulting, especially those comfortable managing complex client relationships, will thrive here. What You Will Do Oversee customer relationships after the sale, including onboarding, driving adoption, supporting expansion, and ensuring retention. Learn the details of each client’s workflow and demonstrate how Rowspace fits into their daily processes. Act as the customer’s advocate, collecting and synthesizing feedback for product and engineering teams. Spot growth opportunities and work with Account Executives to pursue them. Join late-stage deal discussions to ensure smooth handoffs and understand customer needs before contracts are finalized. Engage AEs when expansion opportunities arise. Develop and update playbooks that set the standard for customer engagement at Rowspace. Qualifications 3–7 years of experience, ideally in finance (buy-side, sell-side, or fintech) or management consulting, with a focus on client engagement. Solid grasp of finance workflows, or the ability to quickly learn how investors conduct due diligence, build models, and make decisions. Initiative and a results-driven approach, comfortable moving projects forward independently. Attention to detail and curiosity, willing to dig deep into a private equity firm’s deal pipeline rather than skim across many accounts. Skill in identifying trends across clients and sharing insights that could shape product direction. Outstanding communication skills, able to explain complex concepts clearly and concisely.

At ASAPP, we have a clear mission: to provide the most advanced AI-driven customer experiences faster than anyone else. Our approach is guided by core principles that dictate our thinking, development, and execution. We prioritize an unwavering commitment to customer satisfaction, purposeful speed, ownership, and a relentless focus on achieving results. We operate in agile, highly skilled teams, emphasizing clarity over complexity, and we continually adapt through curiosity, data, and craftsmanship.We are on the lookout for innovative technologists and adept problem solvers who thrive in dynamic environments, enjoy collaboration with talented individuals, and treat every day as an opportunity for growth. Our globally diverse team, with locations in New York City, Mountain View, Latin America, and India, embraces both hybrid and remote working models to gather the best minds, regardless of their location. If you are motivated by continuous learning, quick adaptations, and the excitement of building within a rapidly growing startup, we want to hear from you. This isn't just a job; it’s a journey.As a Lead Customer Engineer at the L3/L4 level, you will spearhead AI transformations, implementing GenerativeAgent solutions for some of the world’s most prestigious brands. Our top Customer Engineers are tenacious problem-solvers who harness the power of GenerativeAI to deliver impactful results.You will take charge of the AI agent development process during customer onboarding, collaborating with junior engineers to achieve outstanding results. This role is perfect for someone who is eager to tackle intricate business challenges, create exceptional AI solutions, and scale them for millions of users. You will closely engage with strategic clients as their AI advisor, adopting a “do what it takes” mindset to maximize their benefits from GenerativeAgent.Your collaboration will span across all teams: Go-To-Market, Engineering, Product, and leadership, positioning you as a vital source of customer insights that influence our product roadmap.

About RebarRebar is at the forefront of revolutionizing the operational landscape for commercial HVAC, electrical, and plumbing suppliers and subcontractors. With our innovative V1 quoting product, we've achieved remarkable scalability, processing thousands of quotes weekly, and have doubled our revenue shortly after the start of 2026. Backed by a $14M Series A investment from top construction tech investors, we are poised for significant growth. Join us as we seek a Client Experience Leader to enhance our Client Success strategy.You will collaborate directly with the Client Success (CS), Product, and Sales teams to enrich client interactions and establish the systems that will shape Rebar’s customer experience. We are transforming the $250B HVAC industry with cutting-edge AI-driven software—an industry ready for modern advancements. This is your opportunity to be a pivotal part of our journey.The Role: Client Experience LeadAs our initial product gains traction and scales rapidly, our focus remains on delivering exceptional client support that has been fundamental to our success. With plans to onboard thousands of users in the next 1-2 years, we are looking for a Client Experience Lead to develop and expand a high-performance support function from scratch.Your role will encompass more than just addressing client concerns; you will architect the systems, processes, and team that provide this support. Working in close collaboration with the Client Success, Product, Engineering, and Sales teams, you will ensure our clients receive prompt, effective assistance while continuously refining the product based on user feedback.What You’ll DoLead and develop the client support function, including processes, systems, and team structure.Act as the primary escalation point for complex or high-priority client issues.Design and implement scalable support workflows utilizing ticketing and messaging systems, enhancing speed and coverage with AI tools and on-demand resources.Establish service level agreements (SLAs), response standards, and performance metrics.Utilize reporting and analytics to identify trends, gaps, and opportunities for enhancing the client experience.Work closely with Product and Engineering teams to prioritize issues, drive resolutions, and influence the product roadmap.Create feedback mechanisms between clients and internal teams to foster continuous improvement of the platform.Recruit, train, and oversee a growing support team over time.Ensure smooth transitions and alignment between Implementation, Support, and other departments.

The Role:As an AI Deployment Strategist, you will collaborate across customer success, sales, and engineering teams to ensure technical clarity and seamless execution throughout the lifecycle of our innovative F2 product. You will establish yourself as the go-to authority on AI prompting within the organization, forming the essential technical foundation of our go-to-market strategy.Your Responsibilities:Facilitate the F2 sales process by participating in prospect and client discussions to address technical product inquiries.Lead customer due diligence efforts: complete InfoSec questionnaires and enhance our due diligence knowledge repository.Review reports generated by users, identify issues for engineering, and assist customers in deriving maximum value from our AI solutions.Create prompt engineering: design natural language prompts tailored to client needs to guarantee precise and relevant report generation.Implement basic technical solutions, such as configuring Single Sign-On (SSO) or establishing custom data retention policies.Maintain CRM integrity: ensure clean and structured data to enable the customer success and sales teams to scale efficiently.Act as the customer advocate to the engineering team, providing valuable feedback to enhance the product offerings.

Join Us at Forerunner! At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities. About the Role As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes. Your Responsibilities Customer Discovery & Planning Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators. Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables. Establish project scope, key milestones, dependencies, and governance structures. Project Leadership Act as the primary contact for clients throughout the deployment process. Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress. Anticipate potential risks, manage dependencies, and escalate issues as needed. Provide regular updates on project status to both clients and internal leadership. Solution Design & Oversight Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives. Work alongside Forward Deployed Engineers to define the scope of integrations and customizations. Ensure that all deployment outputs are aligned with established business requirements and success metrics. Customer Enablement & Handoff Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

About GlimpseAt Glimpse, we empower top consumer brands to optimize their retail cash flow through innovative AI solutions. Our automated finance workflows streamline essential processes such as revenue recovery, accounting reconciliation, and trade spend management. We proudly collaborate with over 200 leading brands in food, beverage, health, and beauty, including notable names like IQ Bar, Sauz, and Bero.About the RoleWe are on the lookout for a pioneering Deployment Strategist to guide our most intricate enterprise clients through the entire process of problem discovery, solution scoping, successful deployment, and delivering measurable value.In this role, you will gain deep insights into consumer packaged goods (CPG) and retail systems specific to our enterprise customers, converting complex real-world workflows into precise technical requirements. You will collaborate with our engineering team to implement Glimpse’s AI solutions, ensuring seamless alignment between external and internal teams.The ideal candidate will possess a unique blend of technical expertise, customer-centric empathy, systems-oriented thinking, and strong project management skills.ResponsibilitiesLead discovery sessions with enterprise clients to identify pain points, existing workflows, limitations, and criteria for success.Transform ambiguous problems into clear requirements, milestones, and documentation for cross-functional teams encompassing customer, product, and engineering.Collaborate on solution design with clients and our engineering teams (including workflows, integrations, configurations, and edge cases).Ensure alignment among stakeholders on project scope (including what is included, timelines, resources, risks, and dependencies).Oversee cross-functional implementation: synchronize efforts from engineering, product, operations, and customer teams to achieve desired outcomes.Manage production deployment: including configuration, testing, rollout planning, and post-launch refinements.Communicate impact and results to both operational users and executive sponsors through progress updates, impact reports, and next-step suggestions.Work closely with Sales and Product teams to share customer insights, shape the product roadmap, and enhance our deployment playbook.Desired QualificationsEssential Skills:Minimum of 3 years of experience in customer discovery within ambiguous environments (such as founders, early-stage product managers, or deployment strategists).