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Customer Trust Lead

RogoLondon
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess:Experience in security, compliance, or trust-related roles, preferably in a technology or finance environment. Strong understanding of security frameworks and compliance standards. Exceptional communication skills, capable of articulating complex security concepts to non-technical stakeholders. Demonstrated ability to build and maintain relationships with clients and stakeholders. Proficiency in managing multiple tasks and projects simultaneously in a fast-paced environment.

About the job

Why Choose Rogo?

At Rogo, we are pioneering the development of Wall Street's first genuine AI analyst. Our mission is to equip finance professionals at leading investment banks, private equity firms, and investment institutions with AI that provides unmatched speed, precision, and insights. We are not merely enhancing financial workflows; we are fundamentally redefining them.

This represents a unique opportunity to join an innovative company at a pivotal moment. With a rapidly expanding client base, validated product-market fit, and support from top-tier investors, we are scaling swiftly and establishing a new category in enterprise AI.

Our team is intelligent, driven, and passionately dedicated to our mission. We operate with intensity, take ownership of complex challenges, and maintain a relentless focus on our users. If you excel in a fast-paced environment, strive for excellence, and wish to contribute to the future of finance, we welcome you to join us.

Role Overview

We are seeking a Customer Trust Lead to spearhead our customer trust initiatives, security assurance, and compliance programs as we expand globally. You will be the go-to person for providing clear, accurate, and timely answers to our customers regarding our security posture.

This is a hands-on, high-responsibility role where you will engage directly with customers. You will lead security review discussions, navigate due diligence processes, and cultivate trusted relationships with enterprise security and risk teams. In addition, you will work on security questionnaires, customer risk evaluations, and due diligence assessments, while developing processes and documentation to enable scalability. Your collaboration with Security, Engineering, Legal, and Sales will ensure alignment between our communications and actions, driving continuous improvement.

Your Responsibilities

  • Engage with customers on security matters. Lead discussions with enterprise security and risk teams, articulate Rogo's security framework, and foster the trusted relationships that give customers the assurance to proceed.

  • Oversee the complete lifecycle of customer security questionnaires, due diligence evaluations, and third-party risk assessments, ensuring that every response is precise, consistent, and enhances customer confidence in Rogo.

  • Develop Rogo's response library. Create standardized answers, evidence packages, and reusable content to expedite future reviews.

  • Ensure compliance with relevant frameworks applicable to our customers and jurisdictions, including SOC 2, ISO 27001, ISO 42001, EU AI Act, and UK Cyber Essentials.

About Rogo

Rogo is at the forefront of financial technology innovation, leveraging artificial intelligence to transform the way finance professionals operate. Our cutting-edge solutions are designed to deliver unparalleled insights and efficiency, setting a new standard in the industry.

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