Customer Trust Lead

Why Choose Rogo?At Rogo, we are pioneering the development of Wall Street's first genuine AI analyst. Our mission is to equip finance professionals at leading investment banks, private equity firms, and investment institutions with AI that provides unmatched speed, precision, and insights. We are not merely enhancing financial workflows; we are fundamentally redefining them.This represents a unique opportunity to join an innovative company at a pivotal moment. With a rapidly expanding client base, validated product-market fit, and support from top-tier investors, we are scaling swiftly and establishing a new category in enterprise AI.Our team is intelligent, driven, and passionately dedicated to our mission. We operate with intensity, take ownership of complex challenges, and maintain a relentless focus on our users. If you excel in a fast-paced environment, strive for excellence, and wish to contribute to the future of finance, we welcome you to join us.Role OverviewWe are seeking a Customer Trust Lead to spearhead our customer trust initiatives, security assurance, and compliance programs as we expand globally. You will be the go-to person for providing clear, accurate, and timely answers to our customers regarding our security posture.This is a hands-on, high-responsibility role where you will engage directly with customers. You will lead security review discussions, navigate due diligence processes, and cultivate trusted relationships with enterprise security and risk teams. In addition, you will work on security questionnaires, customer risk evaluations, and due diligence assessments, while developing processes and documentation to enable scalability. Your collaboration with Security, Engineering, Legal, and Sales will ensure alignment between our communications and actions, driving continuous improvement.Your ResponsibilitiesEngage with customers on security matters. Lead discussions with enterprise security and risk teams, articulate Rogo's security framework, and foster the trusted relationships that give customers the assurance to proceed.Oversee the complete lifecycle of customer security questionnaires, due diligence evaluations, and third-party risk assessments, ensuring that every response is precise, consistent, and enhances customer confidence in Rogo.Develop Rogo's response library. Create standardized answers, evidence packages, and reusable content to expedite future reviews.Ensure compliance with relevant frameworks applicable to our customers and jurisdictions, including SOC 2, ISO 27001, ISO 42001, EU AI Act, and UK Cyber Essentials.

Role overview Wise seeks a Lead Data Scientist for the Trust and Safety team in London. The main focus is protecting the platform and its users by applying advanced analytics to financial security challenges. This position involves tackling real-world risks and helping to keep Wise’s services safe for everyone. What you will do Analyze large and complex data sets to identify trends and detect suspicious activity Develop and improve models that reduce risk and prevent fraud Collaborate with stakeholders to guide strategic decisions through data-driven insights Shape new methods to strengthen platform security and build user trust Impact The work in this role directly supports Wise’s goal of making money transfers seamless and secure. Efforts here influence how Wise protects its customers and upholds the integrity of its services.

Castle Trust Bank is seeking a Senior Finance Analyst to join its Finance team in London. This hybrid role combines technical finance expertise with the chance to shape key processes at a growing fintech-focused bank. The position offers the flexibility to work from home two days per week. Role overview The Senior Finance Analyst will focus on building, maintaining, and refining financial models that support management decisions, forecasting, and statutory reporting. This work spans IFRS accounting, impairment modeling, and hedge accounting. The analyst will contribute to month-end and year-end processes, working closely with senior stakeholders and external auditors to ensure accurate and well-governed financial results. What you will do Support the Senior Accountant in preparing financial statements and verifying profits for Group companies. Serve as a main contact for external auditors on technical and modeling topics. Prepare and maintain technical accounting papers. Review and improve the control framework for financial models used in monthly and statutory reporting. Research changes to IFRS and assess their impact on the business. Run and analyze the Stage 3 Property IFRS 9 model, explaining key movements and drivers. Develop discounted cash flow models for IFRS 9 impairment to support provisions for property cases. Prepare and manage hedge accounting models, generate accounting entries, and support monthly reporting. Prepare and execute amortized cost and Effective Interest Rate (EIR) models to calculate interest income, fee amortization, and balances. Monitor and enhance key Finance models, including amortized cost, EIR, prepayment curves, and hedge accounting. Provide monthly management information for senior stakeholders, delivering analysis and responding to feedback. Requirements This position is well suited to a part-qualified accountant with specialist knowledge in IFRS, impairment modeling, and hedge accounting. Experience working in a regulated banking environment will be valued.

Join our dynamic team as a Customer Contact Transformation Lead at PA Consulting Group, where we are committed to driving innovation in customer service. In this pivotal role, you will lead transformative projects aimed at enhancing customer engagement and optimizing service delivery.Your expertise will guide our clients through complex changes, leveraging technology and strategic insights to create exceptional customer experiences. You will collaborate with cross-functional teams, ensuring that our solutions are not only effective but also sustainable.

Role Overview Wise is hiring a Product Marketing Manager for the Trust division in London. This role shapes how Trust products are positioned and received in the market. The focus is on working with teams across product development and sales to ensure messaging connects with customers and supports business goals. What You Will Do Work with product and sales teams to define and communicate the value of Trust offerings Develop messaging and positioning that speaks to customer needs Help guide product success through thoughtful marketing strategies

Role overview Allica Bank seeks a Pensions & Trusts Associate Manager to support the management of pension schemes and trust operations. Based in the London office, this position centers on upholding regulatory compliance, refining processes, and delivering consistent, high-quality service to clients. Key responsibilities Supervise daily operations for pension schemes and trust accounts Track compliance with all relevant regulations and internal policies Spot and implement ways to streamline procedures and boost efficiency Collaborate with clients to resolve inquiries and maintain strong service standards Location This role is located at Allica Bank’s London office.

We are seeking a strategic and results-oriented Director of Trust & Safety Operations to spearhead Bolt's global Ride Hailing Trust & Safety initiatives. This pivotal role merges strategic foresight with effective operational execution, ensuring that Bolt delivers the utmost safety and trust for millions of riders and drivers across various markets.As the global custodian of our Trust & Safety standards, you will collaboratively develop and implement our frameworks, policies, and interventions that encompass incident response, risk management, safety compliance, fraud prevention, and user trust initiatives. Your efforts will ensure that our global programs are aligned with market realities, executed with precision, and refined continuously for sustainable impact.In partnership with central teams—including Product & Engineering, Public Policy, Risk, Legal, Marketing, and Finance—you will help shape and execute exceptional Trust & Safety strategies tailored specifically for the Ride Hailing sector. Additionally, you will engage closely with regional and local operations teams to ensure cohesive and effective implementation.As the primary owner of global Trust & Safety KPIs, you will protect our platform's integrity, mitigate risk exposure, and establish scalable operational processes to proactively tackle emerging challenges. You will also lead and nurture a global team of program leaders and operations specialists, cultivating an inclusive and high-performance culture where individuals are empowered, supported, and encouraged to develop their talents.This leadership position is ideal for an individual who excels in dynamic global environments, fosters strong cross-functional partnerships, and is driven by the mission of enhancing safety on our platform.

Join Zen Educate as our Sales Director focused on Multi-Academy Trusts (MATs) in London. You will play a pivotal role in driving growth by acquiring and retaining MATs through innovative strategies. Your mission will be to transform our sales operations, enhancing our digital platform that streamlines teacher supply solutions, ultimately benefiting schools and educators. Collaborate closely with cross-functional teams to ensure long-term success and sustainability of our services.

Join Contentsquare as a Customer Success Operations Lead, where you will play a pivotal role in enhancing the customer experience and driving operational excellence. You will collaborate with cross-functional teams to define and execute strategies that ensure our customers achieve their desired outcomes while maximizing the value of our platform.Your responsibilities will include analyzing customer data, developing reports, and implementing processes that improve customer engagement. You will also lead initiatives that promote customer satisfaction and retention, making a significant impact on our overall success.

Join us at PA Consulting Group as a Managing Consultant in the Transportation sector, specializing in Digital Trust and Cybersecurity. In this pivotal role, you will lead transformative projects that enhance security measures and establish digital trust for our clients. You will collaborate with multidisciplinary teams to develop tailored solutions that address complex cybersecurity challenges.Your responsibilities will include strategic advisory services, risk assessment, and implementing effective cybersecurity frameworks. We are looking for innovative thinkers who are passionate about making a difference in the digital landscape.

Join the Revitalise Trust as a Trust Fundraising Manager, a key role that collaborates closely with the Head of UK Fundraising and other teams to secure vital funding, cultivate relationships with supporters, and enhance our fundraising systems and processes.In this position, you will oversee a portfolio of current donors while establishing connections with new supporters. You'll create persuasive proposals and ensure our fundraising efforts are impactful, strategic, and aligned with our mission.The application deadline for this position is Tuesday, 31st March.Key Responsibilities:Donor Engagement & Income GenerationIdentify and research new funding opportunities in the UK, developing tailored engagement strategies.Create high-quality, compelling proposals and applications to secure new income streams.Manage relationships with current and potential donors, including individuals, trusts, and foundations to foster and grow income.Produce insightful and impactful donor monitoring reports in accordance with supporter requirements.Fundraising Systems & ProcessesMaintain accurate and up-to-date donor records within platforms such as Raiser’s Edge and SharePoint.Assist in the development of efficient and scalable fundraising processes that align with overarching Trust strategy and KPIs.Ensure the smooth operation of the Focus giving process.Contribute to strategic enhancements across our tools, systems, and templates, identifying gaps and proposing solutions.Collaboration & Cross-Team WorkingCollaborate closely with the Revitalise Trust Fundraising Team, HTB Finance, HTB Giving, and colleagues across entities to coordinate donor information and opportunities.Coordinate with the Impact Team and Systems Provider/IT to uphold data integrity and reporting standards.Participate in relevant fundraising, giving, and GDPR meetings to ensure cohesive alignment across the organization.

We are thrilled to present an exciting new role in our Customer Team for a Customer Success Team Lead (also known as Pod Lead). In this pivotal position, you will lead and inspire a talented team of Customer Success Managers (affectionately referred to as Brand Champions), while also overseeing a select portfolio of key accounts, driving both client retention and growth within our local market.Your responsibilities will include cultivating robust relationships, educating clients on leveraging data to meet their brand and marketing objectives, and providing coaching and training to your team on exemplary account management practices. You will serve as a crucial advocate for senior stakeholders across significant accounts, ensuring their needs are met and exceeded.Tracksuit is more than just a platform; we are dedicated to building a dynamic community for brand marketers and ambitious leaders of growth brands. This role is essential to fostering customer satisfaction through relationship management and outstanding customer engagement.

Join cube as a Customer Analytics Lead and play a pivotal role in transforming data into actionable insights. You will lead a team of analysts to develop strategies that enhance customer experience and drive business growth. Your expertise in analytics will empower the organization to make data-driven decisions.

About the TeamAt OpenAI, our User Operations team plays a crucial role in protecting our products and users from abuse, fraud, and safety risks. As a vital component of the company’s frontline safety infrastructure, we ensure that real-world user experiences result in timely, high-integrity decisions and sustainable improvements. Our team operates at the crossroads of operations, user trust, and risk management, working collaboratively with departments across Legal, Policy, Engineering, and Product, as well as external partners.We support a diverse and global user base spanning OpenAI’s product suite by effectively managing sensitive inbound tickets, high-severity escalations, and operational risk workflows. Our work is grounded in sound judgment, user trust, and a commitment to creating reliable systems that can scale.About the RoleWe are looking for a highly analytical, adaptable, and technically skilled Operations Analyst to help enhance and scale our user safety and risk operations—focusing on complex, time-sensitive issues where making the right decision can significantly impact users and the business.In this position, you will be at the forefront of user safety: identifying and evaluating high-impact risks that emerge during real-world product usage and driving their resolution in collaboration with teams across the organization. You will transform ambiguous signals into actionable insights—enhancing our immediate response mechanisms while also fortifying the systems (processes, documentation, and automation) that facilitate consistent, high-quality decisions at scale. This role offers a high degree of autonomy and a clear impact: you will manage workstreams from start to finish and assess success through quicker response times, improved outcomes, and minimized risk.Location / work model: London (hybrid, 3 days/week in-office).Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, good judgment, and resilience are essential.In This Role, You WillTriage and resolve intricate, high-sensitivity user issues and escalations, encompassing trust & safety incidents and other urgent risk reviews.Conduct thorough risk evaluations and investigations utilizing internal tools, operational documentation, and relevant external resources when necessary.Act as an incident manager for sensitive reviews that demand nuanced interpretation, decisive action, and strong cross-functional coordination.Collaborate with stakeholders across the organization to drive improvements and share insights.

Who We AreAt The Economist Group, we are dedicated to fostering progress in the world. Our commitment to innovation, independence, and meticulous analysis unites us. We empower individuals and organizations to navigate the complex challenges and transformations that shape our global landscape. Through our analytical rigor and evidence-based insights, we help our subscribers and clients in 170 countries make informed decisions.We offer analysis and insights across various formats, including digital and print, alongside engaging shows and videos. Our reputation for excellence and integrity is upheld by our four distinct businesses: The Economist, Economist Impact, Economist Intelligence, and Economist Education.The Economist stands as a premier source of analysis on global business and world affairs. Our objective opinions and original insights advocate for economic and political freedom worldwide.As the Sales and Retention Lead for Customer Engagement Centres, you will be an integral part of The Economist's Sales Team, primarily focusing on enhancing customer retention through our outsourced contact center partner. This role involves client-side vendor management, necessitating regular on-site presence at the contact center locations. You will spearhead outbound calling initiatives while also supporting inbound activities through telephone and live chat. Your leadership will be crucial in driving excellence in sales performance and quality through activities such as reviewing results, refining customer interactions, and developing training materials and scripts.About the RoleOur hybrid working model allows you to spend three days in the office and two days working from home. You can choose to work two days at our partner’s Derby site and one day in our London office (Thursdays), or spend all three days in our London office with regular visits to the contact center sites.

Join Vitesse - the premier treasury and payment partner for the insurance sector!Your next career opportunity is here!Be part of a team that is transforming the payments landscape.About Us:At Vitesse, we transcend the traditional payments platform—we are the reliable financial backbone that connects the global insurance ecosystem. Our solution is specifically designed for insurers, brokers, MGAs, and TPAs, offering a unified platform that optimizes claims funds, facilitates real-time global payments, and provides comprehensive financial control. Our achievements speak volumes: over $20 billion in payments across more than 200 countries, with hundreds of millions returned to insurers’ balance sheets. We are fully licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), supported by a dynamic team of over 260 professionals worldwide. Following a successful $93 million Series C funding round from KKR, we are poised for significant growth across Europe and the US, and we invite you to help us shape the future of insurance solutions.About the Role:The Customer Success Lead will act as a player-manager, guiding the daily operations of the Customer Success team while simultaneously managing a portfolio of strategic customer accounts. This role is pivotal in overseeing the complete post-sale customer journey, enhancing product adoption, promoting value realization, and ensuring strong renewal and expansion results for both individual accounts and the broader team.In this role, you will develop team strategy, operational excellence, and scalable processes by creating and implementing playbooks, integrating performance metrics, and spearheading initiatives that maximize customer success and business impact. You and your team will redefine the platform experience, ensuring measurable value for every customer from onboarding through the entire lifecycle.This position requires extensive cross-functional leadership, closely collaborating with Sales, Solutions, Pre-Sales, and Operations teams to streamline workflows, inform account strategies, and achieve measurable business outcomes. This role merges strategic leadership, operational execution, and direct customer engagement, ensuring both individual accounts and the overall portfolio achieve significant success while enhancing the team’s expertise and abilities.

Exciting OpportunityJoin Castle Trust Bank as a Treasury & Balance Sheet Risk Manager and embark on an inspiring journey with a leading fintech challenger bank. We specialize in providing unique property mortgages, retail finance lending, and competitive savings accounts to a diverse range of clients.This role presents a distinctive chance to be a key player in our Risk team, where you will spearhead the creation of a robust second line of defense to monitor and manage risks associated with our Treasury operations and the overall balance sheet. You will focus on critical areas such as Capital Management, Liquidity, Market Risk (Interest Rates), Wholesale Credit, and Accounting Volatility (behavioral and rates).Your responsibilities will include maintaining a strong risk framework, ensuring effective policies and oversight across key risk drivers, challenging risk models, assisting with regulatory submissions, and delivering insightful reports to the Executive Committee and the Board. You will work closely with Treasury, Finance, and Risk colleagues to enhance risk management practices across the organization.This position offers a hybrid working arrangement, with three days in our London office and two days working from home.

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. Our platform empowers innovators to develop and scale AI solutions confidently. Trusted by top AI laboratories, startups, and global corporations, CoreWeave integrates exceptional infrastructure performance with profound technical expertise to catalyze breakthroughs, transforming compute into capability. Established in 2017, CoreWeave became publicly traded on Nasdaq (CRWV) in March 2025. Discover more at www.coreweave.com. We are proud to be a Living Wage accredited Employer. Your Role:The Physical AI Field Engineering team at CoreWeave is dedicated to implementing AI solutions within enterprise engineering organizations, ensuring customers derive tangible value from machine learning applications. This team collaborates across various engineering disciplines to convert complex test and simulation datasets into actionable insights, enabling customers to enhance engineering decisions and accelerate product development.As a Lead Customer Success Engineer, you will act as a technical delivery leader, orchestrating multiple workstreams and ensuring customer engagements yield reliable, high-quality outcomes. By merging technical expertise with project leadership, you will play a pivotal role in conveying complex technical execution into clear customer value.Key Responsibilities:Lead the delivery of AI solutions for key customer engagements.Design and oversee comprehensive technical delivery, translating intricate customer objectives into structured workstreams, milestones, and measurable outcomes.Coordinate execution across product, engineering, and data science teams, serving as the primary technical point of accountability for customer deliverables.Guarantee that complex AI deployments are executed reliably, punctually, and with clear value for customer stakeholders.Who You Are:Over 6 years of experience leading complex technical projects or delivery programs for enterprise engineering clients.Proven track record in designing technical solutions that drive measurable outcomes.

Motorway connects private car sellers with over 7,500 dealers across the UK, providing an online marketplace for used vehicles. Since launching in 2017, the company has raised £143 million in Series C funding and continues to expand, aiming to create the most trusted platform for buying and selling cars in the country. Role overview This Project Manager position sits within the Marketplace Trust function and runs for a fixed term of nine months. Based in London, the role focuses on leading projects that strengthen trust and integrity across the Motorway platform. The Project Manager will work closely with data, legal, and product teams to identify risks, develop solutions, and maintain user confidence. This position offers the chance to make a direct impact on platform reliability during a period of significant growth for Motorway. What you will do Oversee end-to-end delivery of Marketplace Trust projects, from defining scope and setting timelines to establishing success metrics and allocating resources. Develop a strong understanding of the main threats to user trust and translate those insights into clear, actionable project plans. Collaborate with the data team to analyze trends related to trust, supporting senior leadership in decision-making. Report project progress, risks, and dependencies directly to senior leaders, ensuring high visibility for your work. Work with the Head of Legal & Risk to highlight team achievements and expand the influence of Marketplace Trust initiatives across the company. Engage with both internal and external stakeholders to ensure trust is reflected in daily operations, decisions, and accountability processes. Assist in creating and rolling out internal training programs focused on marketplace trust topics. Location This role is based in London. Onsite or hybrid working arrangements may be available, depending on company policy. Contract details This is a 9-month fixed term contract.