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Customer Support Representative

remote-vaRemote — Philippines
Remote Full-time

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Experience Level

Entry Level

Qualifications

Requirements:Proven experience with Shopify, email support systems, and social media platforms (Facebook & Instagram). Excellent written English communication skills. A solid customer service mindset with a keen ability to address inquiries efficiently and empathetically. Strong organizational skills and meticulous attention to detail. Comfortable with technology and quick to learn new tools. Work Schedule:Must be available between 6:00 AM – 10:00 PM EST with flexible scheduling options. Preferred Qualifications:Female candidates are encouraged to apply. Pet owners or those who enjoy working with pet-related brands/products will be given preference.

About the job

remote-va is looking for a Customer Support Representative based in the Philippines to join their remote team. This position centers on providing attentive, helpful service to customers across several channels.

What you will do

  • Reply promptly and professionally to customer emails about order status, product details, and general questions.
  • Offer real-time support through Shopify live chat, ensuring accurate and useful responses.
  • Monitor and answer customer messages and comments on social media, including Facebook and Instagram.
  • Maintain strong customer satisfaction by communicating clearly and resolving issues effectively.
  • Escalate more complex problems when needed and follow up to ensure they are resolved.

Role overview

This role focuses on being the first point of contact for clients, making sure their experience is smooth and positive. The work involves a mix of email, live chat, and social media engagement, with an emphasis on clear communication and timely problem-solving.

About remote-va

remote-va is committed to delivering top-notch customer support while fostering a positive and engaging work environment. We value proactive team members who are passionate about helping others and ensuring customer satisfaction.

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