About the job
Join Spines: The Leading Innovator in U. S. Book Publishing!
At Spines, we are redefining the future of publishing through advanced technology and a deep commitment to authors. Our cutting-edge platform merges artificial intelligence with human insights, enabling writers to publish professionally in various formats and languages. We are dedicated to simplifying the complex publishing journey, making it accessible for every storyteller.
Our mission is clear: to ensure that every great narrative finds its audience. We are building a diverse team passionate about transforming the publishing landscape and making a tangible difference for authors and readers alike.
Are you ready to be part of our journey and help shape the future of creativity around the globe? Apply today!
Position Overview:
We are seeking a dedicated and compassionate Customer Support Representative to enhance our team. This role is perfect for individuals who excel at customer service, possess exceptional communication skills, and are adept with CRM and eCommerce platforms such as Salesforce, Metorik, and WooCommerce. The role includes managing customer interactions through calls, messages, and case management, and serving as the primary contact for clients during the post-publication phase. Flexibility in working hours, including evenings in EST and possible weekend shifts, is a key requirement.
Key Responsibilities:
- Deliver outstanding customer support through phone, email, and chat channels
- Efficiently handle a high volume of inquiries while maintaining professionalism
- Utilize Salesforce for case management, ensuring accurate tracking and follow-up
- Act as the primary point of contact for post-publication customer inquiries (e.g., royalties, copies, general questions)
- Communicate effectively with customers and internal teams to resolve issues
- Collaborate with various departments to enhance processes and resolve challenges
- Stay organized while multitasking across different tools and platforms
Qualifications:
- Proficient in spoken and written English with strong grammar and communication abilities
- Prior experience with Salesforce, Metorik, WooCommerce, or similar CRM/eCommerce systems
- Exceptional organizational and multitasking capabilities
- Strong verbal communication skills, particularly for phone support
- Ability to manage follow-ups and take ownership of customer cases
- Willingness to work flexible hours, including late nights and weekends in EST
- Candidates must be based in Córdoba and prepared for a potential hybrid work model in the future
- A reliable internet connection and a quiet workspace for remote communication
- A collaborative team player who can also work independently
Advantages:
- Experience in a rapidly evolving industry focused on technology and creativity
