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Customer Support Engineer

BecosoftTemse, Vlaams Gewest, België
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:1-3 years of professional experience in customer service/support (minimum 1 year in a client-facing role). Knowledge of customer service, support, success, and logistics systems and processes. Language proficiency: Dutch, English, and French. PC skills: Proficient with MS Office, ERP, CRM, and WMS applications. Basic understanding of networking and servers (DHCP, DNS, AD, firewalls, etc.). Basic knowledge of hardware and peripherals. Familiarity with Windows environments. Customer-oriented with strong communication skills.

About the job

Join Our Team as a Customer Support Engineer!

Becosoft, located in Temse, is an innovative and rapidly growing IT provider, specializing in ERP and POS systems along with e-commerce solutions for the retail and wholesale sectors. Our unique approach merges cutting-edge technology with a strong customer focus and a problem-solving mindset. As we continue to expand, we are seeking passionate individuals to help shape our future.

Ready to take on a new challenge as a Customer Support Engineer?

In this role, you will be pivotal in ensuring customer satisfaction, serving as the first point of contact for our clients, and swiftly addressing their inquiries regarding our software and hardware products.

Your Responsibilities:

  • Act as a knowledgeable and friendly first point of contact for our customers.
  • Resolve basic functional inquiries related to our software and hardware via phone, email, and chat.
  • Analyze customer requests and accurately diagnose hardware or software issues according to established procedures and guidelines.
  • Properly log incoming support tickets and document them meticulously.
  • Ensure support tickets are kept up-to-date with all relevant information and actions.
  • Forward unresolved issues to second-line experts for further assistance.
  • Provide necessary feedback to internal and external parties regarding ticket progress.
  • Maintain high-quality service and ensure a positive customer experience in every interaction.

About Becosoft

At Becosoft, we pride ourselves on being a forward-thinking IT provider that delivers comprehensive ERP and POS solutions tailored for the retail and wholesale industries. Our commitment to innovation and customer satisfaction drives us to create impactful technology solutions that enhance business operations.

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