companyCelonis logo

Customer Support Engineer - Level 1

CelonisBangalore, India
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

A degree in IT, Computer Science, Engineering, or a related field. Some experience as a Technical Support Engineer, preferably with a background in resolving complex technical issues. Basic knowledge of heterogeneous Linux/Unix systems. Familiarity with one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java. A structured approach to problem analysis and resolution. Experience with database systems and SQL is preferred. Familiarity with AWS and/or MS Azure. Strong customer interaction skills, with a focus on communication and service.

About the job

Join Celonis, the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a tremendous opportunity to enhance productivity by integrating AI and data intelligence into business processes, and we invite you to be a part of this transformation.

The Team:

Our Celonis Support Services team operates using a 3-Level Support model, featuring a dedicated group of highly-trained Celonis experts based at our Support Centre. Our support engineers are adept at addressing the common challenges organizations face when implementing Celonis software, offering swift diagnosis and resolution for product-related inquiries, and providing technical assistance for both On-Premise and Cloud-based Celonis products. You will directly report to the Team Lead of Customer Support and will be stationed in Bangalore, India.
 
The Role:
  • Your primary responsibility will involve analyzing, diagnosing, and resolving intricate technical issues. This will require close collaboration with our Product and Engineering teams, and occasionally with our customers.
The work you’ll do:
  • Deliver comprehensive technical support for customer inquiries across various product areas of the Celonis Platform.
  • Manage and resolve complex support tickets in accordance with ITSM processes.
  • Assess problems or defects for close collaboration with Celonis Development and Product Management.
  • Engage in and lead regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge Base.
  • Participate in initiatives aimed at Continual Service Improvement (CSI) within Celonis and the Support Organization.
  • Engage in a 24x7 Support model.
The qualifications you need:
  • A degree in IT, Computer Science, Engineering, or a related field.
  • Some experience as a Technical Support Engineer, preferably with a background in resolving complex technical issues.
  • Basic knowledge of heterogeneous Linux/Unix systems.
  • Familiarity with one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java.
  • A structured approach to problem analysis and resolution.
  • Experience with database systems and SQL is preferred.
  • Familiarity with AWS and/or MS Azure.
  • Strong customer interaction skills, with a focus on communication and service.

About Celonis

Celonis is a renowned leader in Process Intelligence technology, dedicated to revolutionizing business processes through the integration of AI and data intelligence. As one of the fastest-growing SaaS firms globally, we are committed to unlocking productivity and innovation in organizations around the world.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.