Customer Support Engineer - Level 1

Join Celonis, the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a tremendous opportunity to enhance productivity by integrating AI and data intelligence into business processes, and we invite you to be a part of this transformation.The Team:Our Celonis Support Services team operates using a 3-Level Support model, featuring a dedicated group of highly-trained Celonis experts based at our Support Centre. Our support engineers are adept at addressing the common challenges organizations face when implementing Celonis software, offering swift diagnosis and resolution for product-related inquiries, and providing technical assistance for both On-Premise and Cloud-based Celonis products. You will directly report to the Team Lead of Customer Support and will be stationed in Bangalore, India. The Role:Your primary responsibility will involve analyzing, diagnosing, and resolving intricate technical issues. This will require close collaboration with our Product and Engineering teams, and occasionally with our customers.The work you’ll do:Deliver comprehensive technical support for customer inquiries across various product areas of the Celonis Platform.Manage and resolve complex support tickets in accordance with ITSM processes.Assess problems or defects for close collaboration with Celonis Development and Product Management.Engage in and lead regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge Base.Participate in initiatives aimed at Continual Service Improvement (CSI) within Celonis and the Support Organization.Engage in a 24x7 Support model.The qualifications you need:A degree in IT, Computer Science, Engineering, or a related field.Some experience as a Technical Support Engineer, preferably with a background in resolving complex technical issues.Basic knowledge of heterogeneous Linux/Unix systems.Familiarity with one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java.A structured approach to problem analysis and resolution.Experience with database systems and SQL is preferred.Familiarity with AWS and/or MS Azure.Strong customer interaction skills, with a focus on communication and service.

Role Overview Smartsheet seeks a Level 1 Technical Support Specialist for its Bangalore office. This hybrid role centers on supporting customers of Smartsheet’s SaaS platform. As the first point of contact, the specialist provides timely and effective assistance, helping resolve product and usage issues while building strong technical and product knowledge. This position is well-suited for those starting their support careers who are eager to learn and grow in SaaS technical support. Shift Details This role requires flexibility to work US rotational shifts, including evenings and nights, to support a global customer base. Transportation is provided for these shifts. What You Will Do Serve as the first line of support for customers via chat, email, Zoom, and phone. Troubleshoot and resolve common product, configuration, and usage questions. Understand customer inquiries, replicate reported issues as needed, and document findings clearly. Follow established troubleshooting guides and workflows. Escalate complex or unresolved cases to Level 2/Level 3 teams, providing detailed context. Educate customers on product features and recommended practices. Keep accurate records of support cases and update knowledge base articles when required. Consistently meet defined SLAs, quality standards, and productivity targets. Location Bangalore, INDIA (Hybrid)

Join Wrike as a Technical Support Engineer and become an integral part of our dynamic team! As a Technical Support Engineer, you will provide exceptional support to our customers, resolving their technical issues and ensuring they have a seamless experience with our platform.

At HackerRank, we empower organizations like NVIDIA, Amazon, and Microsoft to identify and cultivate the next generation of software developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world’s leading companies to build robust engineering teams prepared for the future.In a world where humans and AI collaborate seamlessly, the criteria for strong technical talent are evolving. We provide businesses with innovative methods to recognize and invest in future-ready skills.Our team at HackerRank is dedicated to the influence of our work and pays meticulous attention to detail, ensuring that our clients experience success with products they truly enjoy. We operate with urgency and believe that exceptional results stem from high standards.About the RoleAs a Technical Support Engineer, you will take ownership of customer-impacting technical issues from initial report to resolution and prevention. You will act as the primary technical authority for escalations, coordinating prioritization with engineering and product teams. Your contributions will enhance reliability and user-friendliness across the HackerRank platform.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents that require swift diagnosis and coordinated responses involving web applications, APIs, ATS integrations, and developer tools.Engage in root-cause analysis with engineering, escalate as necessary, and advocate for timely resolutions to customer-impacting issues.Assist customers with SSO (SAML/OIDC) and SCIM integration setups involving Okta and other identity providers.Serve as the primary technical partner for customers, guiding them towards the most secure and effective technical solutions rather than just the immediate fixes.Contribute to post-incident reviews, documentation, and tooling enhancements to mitigate future issues.

For over two decades, Smartsheet has empowered individuals and teams to accomplish remarkable feats. From intuitive work management to innovative, scalable solutions, we consistently embrace efficiency. Our mission is to develop tools that enable teams to automate tedious tasks, uncover valuable insights, and scale intelligently. More than just tools, we cultivate an environment where creativity thrives, actions are taken, and impactful work is unlocked. When challenges align with purpose and passion translates into progress, that's where the magic happens, and it's what motivates us daily.Position: L1 Support Specialist – Customer Support (SaaS)Location: Bangalore, India (Office-based / Hybrid)Shift: Must be willing to work in rotational shifts, including evenings and nights, to support our global clientele. Transportation will be provided.Role Overview:We are in search of a dedicated L1 Support Specialist to join our customer support team in Bangalore. As the initial point of contact for our customers, you will deliver prompt, high-quality assistance while addressing common product and usage challenges. Your contribution will be vital in ensuring an exceptional customer experience while establishing robust product and technical foundations.This opportunity is ideal for individuals at the start of their support careers, eager to develop technical skills and pursue a long-term career in SaaS support.Responsibilities:Deliver frontline customer support through chat, email, Zoom, and phone.Troubleshoot and resolve common product, configuration, and usage issues.Comprehend customer concerns, replicate issues when necessary, and document findings succinctly.Adhere to established troubleshooting protocols and workflows.Escalate complex or unresolved issues to L2/L3 teams with complete context.Educate customers about product features and best practices.Maintain accurate case notes and update knowledge base articles as required.Achieve defined SLAs, quality standards, and productivity goals.

Join our dynamic team as a Customer Support Executive at iEnergizer. In this entry-level role, you will be the first point of contact for our customers, providing exceptional service and support. Your responsibilities will include responding to customer inquiries, resolving issues, and ensuring a positive customer experience. You will be trained to handle various customer interactions across multiple channels.

For over two decades, Smartsheet has empowered individuals and teams to accomplish remarkable feats. Our innovative work management solutions enable seamless automation, insightful analysis, and smarter scaling. More than just tools, we create an environment that encourages expansive thinking, decisive action, and the realization of impactful work. At Smartsheet, we believe that when challenges meet purpose, and passion translates into progress, it creates a truly magical workplace experience.Position: Level 2 Support Specialist – Customer Support (SaaS)Location: Bangalore, India (Office-based / Hybrid)Shift: Must be willing to work in rotational shifts, including evenings and nights, to assist global customers. Transportation will be provided.About the Role:Smartsheet is in search of a dynamic Level 2 Support Specialist who will address complex technical challenges. The ideal candidate will thrive in troubleshooting, testing, and documenting intricate technical issues. This role demands a highly motivated individual capable of collaborating in a knowledge-sharing environment, effectively resolving customer technical issues. Our support team prioritizes empathy and expert engagement, serving as the first point of contact for our customers, assisting with issue resolution, sharing best practices, and advocating for user needs. Our specialists are aligned with various knowledge domains to ensure efficient customer resolutions.You will report to a Support Team Manager, and this position is office-based.Transportation: Company-provided for evening and night shifts.

Attention Job Seekers!We are excited to announce openings for the role of Customer Support Executive during Day Shift! Interested candidates are invited to attend a face-to-face interview at our office. Interview Dates: 8th September 2025 to 9th September 2025Interview Time: 10 AM to 1 PMContact Person: Sridevi (9945764799) Job Description:* Provide exemplary support and assistance to customers. Eligibility Criteria:* Language Skills: Excellent proficiency in English and Hindi* Qualification: Any Graduation or Post Graduation* Experience: Freshers to 3 years of experience* Age Limit: Below 30 years* Location: Marathahalli, Bengaluru* Shift: Day Shift (No Cab Facility)* Salary: Up to 27,000 INR Note: We encourage you to refer your friends as well! Venue:Valuestream Business Solutions Pvt Ltd2nd floor, Soul Space Paradigm, Marathahalli Village, Bengaluru - 560037Landmark: Near Sidewalk Club, near Bata Showroom (Marathahalli Multiplex)View on Map

About Easyship: Easyship stands at the forefront of multi-carrier shipping software, dedicated to making global eCommerce accessible to all. Since our inception in 2014, we have been driven by the vision to simplify logistics by eliminating the uncertainties surrounding international shipping costs and complexities. With over 100,000 brands relying on our platform, we serve as a single 'mission control' for global trade, providing access to more than 550 courier services spanning over 200 destinations. As a globally recognized and award-winning team (featured in Forbes 30 Under 30, and recognized by TechInAsia as a Best Startup), we have established our offices in key cities such as London, New York, and Hong Kong. Our rapid growth is fueled by a commitment to transparency and a passion for constructing the infrastructure that powers modern commerce. If you're eager to tackle complex challenges at a large scale, we would love to have you on board. Who We’re Looking For:We are in search of L2 Technical Support Engineers to be the technical backbone of our client support operations. In this vital role, you will deliver 'white-glove' service to our most esteemed clients while acting as the conduit between frontline support and our engineering teams. In this position, you won’t just resolve tickets; you will own the entire technical resolution lifecycle. You should possess an engineering mindset, a mastery of APIs, and the ability to articulate complex technical root causes to non-technical stakeholders. Key Responsibilities: Incident Management & Client Advocacy: Rapid Response: Monitor dedicated external communication channels to provide immediate, expert-led responses to high-priority client issues, strictly adhering to SLAs. End-to-End Ownership: Manage the entire lifecycle of complex issues—from initial acknowledgment and investigation to client communication and final resolution. Expectation Management: Proactively set clear expectations regarding resolution timelines (ETA) based on issue complexity and resource availability. White-Glove Communication: Act as the dedicated Tier 2 Point of Contact (POC), translating complex technical findings into clear, jargon-free language to facilitate client understanding. This full-time, onsite role is based in our Bengaluru (MG Road) office and follows US collaboration hours (10:00 PM–7:00 AM IST) to ensure seamless cross-regional execution.

Join our innovative team at asapp-2 as a Customer Engineer! In this dynamic role, you will be responsible for delivering exceptional customer support and technical solutions. You will engage with clients to identify their needs and provide tailored recommendations, ensuring their success with our products and services.

About Ethos LifeEthos Life stands at the forefront of life insurance technology, dedicated to safeguarding families by making life insurance accessible to all while empowering agents on a large scale. Our revolutionary three-sided technology platform is reshaping the life insurance experience for consumers, agents, and carriers alike. Ethos Life provides instant and accessible products through a seamless online process that simplifies the experience, requiring no medical exams—just a few health questions. We are breaking down traditional barriers, ensuring that everyone can protect their loved ones with ease. Ethos is revolutionizing the way life insurance is purchased, sold, and underwritten.About the Role:We are on the lookout for an accomplished leader to join Ethos India as our Customer Support Manager. This individual will spearhead the vision, strategy, and roadmap for enhancing operational excellence and driving revenue growth. You will foster a culture of inclusivity and cohesion across our Customer Experience (CX) organization through mentoring, one-on-one coaching, and collaboration with US-based CX managers. Your role will involve engaging with our US team and implementing process excellence strategies that elevate performance across all operational and delivery teams. You will also oversee recruitment, planning, and the implementation of scalable solutions that facilitate organizational development and growth. We seek a dynamic, self-driven professional ready to meet the challenges of scaling our customer experience organization.

About BureauIn a world where billions engage online, digital fraud presents a critical challenge for businesses, resulting in over US$486 billion in losses globally. Bureau addresses these pressing concerns, providing a robust platform for identity decisioning, fraud prevention, and compliance.Bureau stands at the forefront of enhancing digital security and compliance. We foster a culture that encourages innovative thinking and values every voice, creating an environment where your ideas can thrive. With our core values of confidence, growth, customer-centricity, and agility, we empower our team members to excel and evolve.Having built a knowledge graph of over 1 billion verified identities worldwide, and supported by leaders like Sorenson Capital and PayPal Ventures, Bureau is not only expanding rapidly but also redefining the landscape of digital trust.Your Role: Technical Support EngineerIn this pivotal role, you will collaborate with both new and existing customers to facilitate seamless onboarding and provide ongoing technical support. Your efforts will involve working with diverse teams, including Engineering, Product, Sales, Solutions, and Marketing, to troubleshoot technical challenges and improve our offerings based on user insights.Your Responsibilities:Internal Ticket Management: Manage the triage and resolution of customer queries using our ticketing systems.Enhancing Customer Experience: Strive to elevate customer satisfaction through prompt issue resolution and high-quality support.Problem Solving: Assist customers in navigating product features, usability, and performance, including pre-sales support and onboarding.Cross-Department Collaboration: Work closely with Engineering and Product teams to integrate customer feedback and optimize platform performance.Stakeholder Engagement: Effectively communicate with non-technical stakeholders to facilitate understanding and resolution of technical issues.

About the RoleAt Singular, we are at the forefront of marketing measurement, empowering over 1,000 global brands such as Apple, Microsoft, Uber, and Nike. For three consecutive years, we have been recognized as the #1 Marketing Measurement Platform (MMP) by G2. Our platform provides marketers with the tools to make informed user acquisition decisions and evaluate the effectiveness of every advertising dollar through comprehensive marketing analytics, advanced cross-device attribution, and robust ad fraud prevention. We are also integrating cutting-edge technologies, including partnerships with AI solutions like ChatGPT, to deliver real-time insights that enhance marketing strategies.With teams operating in 12 countries and a workforce spread across 65 cities globally, including New York City, London, and Bangalore, Singular has successfully raised $100 million from top-tier investors like Norwest Venture Partners and General Catalyst.As we continue to scale, we are looking for driven, innovative, and creative individuals to join our team and help us lead the marketing measurement industry. We are currently seeking a Product Support Engineer in our India support team. This role is perfect for individuals who are passionate about technology, problem-solving, and enhancing the customer experience. In this position, you will closely collaborate with customers and internal teams to troubleshoot issues, guide product usage, and ensure a smooth customer journey.What You’ll DoDeliver prompt and effective technical support to Singular’s customers and partners.Diagnose and resolve complex product issues involving mobile SDKs, APIs, and dashboards.Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when necessary.Develop expertise in Singular’s product offerings and the AdTech/mobile marketing landscape.Assist in creating internal documentation, FAQs, and knowledge base articles.Serve as a customer advocate by providing feedback to product and engineering teams.What You’ll Need2–5 years of experience in product or technical support, ideally within a SaaS, AdTech, or mobile environment.Strong problem-solving abilities and a customer-centric mindset.Excellent communication skills, both verbal and written.Ability to work collaboratively in a team-oriented environment.

Motive supports physical operations teams with tools that improve safety, efficiency, and visibility across fleets and assets. With nearly 100,000 customers, Motive’s unified platform helps companies of all sizes manage drivers, vehicles, equipment, and expenses in sectors such as transportation, logistics, construction, and more. The IT Support Engineer in Bangalore will play a key role in maintaining Motive’s technology environment. This position involves both onsite and remote support for endpoints and IT services, with a strong emphasis on macOS, Windows, and Linux systems. Experience with procurement, supply chain management, MDM tools, ticketing systems, and cloud platforms is highly valued. What you will do Provide support for macOS, Windows, and Linux devices, including operating system deployment, upgrades, configuration, and advanced troubleshooting. Manage onboarding and offboarding for employees, both onsite and remotely. Set up devices and enroll them in MDM tools such as Microsoft Intune. Support enterprise SaaS and collaboration platforms, including Google Workspace, Okta, Salesforce, and Slack, to help users stay productive and connected. Respond to IT support requests via ticketing systems (Jira), email, and messaging platforms. Resolve issues efficiently, whether onsite or remote. Maintain accurate inventory and lifecycle records for IT and non-IT assets to ensure compliance and up-to-date tracking. Assist with basic network and infrastructure troubleshooting, including next-generation firewalls and modern security solutions. Apply AI-driven trends to enhance IT support processes where possible. Handle vendor management and procurement, including sourcing, negotiation, purchasing, cost optimization, and ensuring compliance with company policies and legal requirements. Learn more about Motive at gomotive.com.

About the RoleJoin Cyberhaven as we expand our Technical Support team in Bangalore! This is an exciting opportunity for a proactive and enthusiastic individual who is eager to make a significant impact in our dynamic environment. As a Technical Support Engineer L2, you will immerse yourself in our cutting-edge AI Data Security platform, becoming an expert on how it integrates with various endpoints used by our clients. Your passion for technology and customer satisfaction will drive you to effectively resolve issues and collaborate with our talented engineering team to enhance the security posture of our customers. In this role, you will engage with security and customer operations teams, showcasing your technical expertise and customer-focused mindset. A proactive approach to problem-solving, alongside your experience with SaaS-based security products, will be pivotal in this fast-paced, high-growth setting. This position reports directly to the Director of Support.What You'll DoDeliver clear, actionable guidance in both technical and layman’s terms to help customers troubleshoot and utilize our platform effectively.Take ownership of customer issues from initial troubleshooting through to root cause identification and resolution or escalation.Quickly identify and escalate critical issues requiring immediate attention to ensure swift resolution.Foster strong relationships with our backline engineers to collaboratively address complex technical challenges.Consistently meet or exceed customer expectations in terms of response quality, timeliness, and overall experience.Act as the primary contact for customer escalations, ensuring prompt resolution of issues.Gather data, replicate reported issues, and document bugs for the engineering team regarding product-related customer challenges.Develop process and troubleshooting documentation to enhance our support knowledge base.Collaborate with client resources to assess their data security risks and address potential threats.Work closely with the Head of Customer Experience to implement processes, reporting, and metrics showcasing support productivity and client satisfaction.

Join Meter, a rapidly growing company at the forefront of enterprise networking innovation. Are you a network engineer who views the support role as a dynamic opportunity rather than just maintenance? This is your chance to engage with some of the most intricate and diverse network designs in the industry, tackling unique challenges daily. You will diagnose and resolve complex issues, influence product development, and enhance your expertise across all layers of the stack. This position represents a deep dive into the craft of engineering, with a direct impact on shaping the future of networking.You won’t just be resolving tickets; you will be addressing the most challenging networking problems. If you thrive on variety, enjoy dissecting complex systems, and aspire to influence network design and support, we invite you to apply.Key Performance IndicatorsDeliver exceptional technical support to our customers, fostering trust through accuracy, responsiveness, and tangible results.Provide actionable insights to our engineering team, helping to shape the next generation of Meter’s hardware and software solutions.Enhance team performance through thorough documentation, peer training, and technical expertise that uplifts the entire group.Success will be evident when:You effectively handle complex tickets, adjusting swiftly to the changing priorities within a busy queue.You identify and implement enhancements to our processes that improve team efficiency.You take ownership of your role, continuously expanding your technical knowledge and sharing that expertise to elevate the entire team.Daily ResponsibilitiesTroubleshoot and resolve tickets across every layer of the network stack.Manage and support intricate customer networks, primarily via remote access.Identify and document product bugs, providing clear reproduction steps for escalation.Draft well-structured feature requests based on genuine customer needs.Create and maintain documentation that accelerates resolution time for all team members.Who You AreA versatile networking expert, fluent in wireless technologies, security protocols, WAN/LAN, routing, DNS, and more.Dedicated to enhancing the network experience for every customer and delivering impactful solutions.

Join gleanwork as a Technical Support Engineer in the EMEA region. In this dynamic role, you will provide exceptional technical assistance to our clients, ensuring their systems run smoothly and efficiently. You will engage with a variety of technologies and customer inquiries, delivering top-notch solutions and contributing to customer satisfaction. Your expertise will help our clients navigate technical challenges and enhance their experience with our products.

At Coram AI, we are revolutionizing video security for today's world. Our cutting-edge cloud-native platform leverages computer vision and artificial intelligence to empower businesses to enhance safety, make informed decisions, and accelerate their operations. From real-time alerts to effortless clip sharing and comprehensive multi-site visibility, we are setting new standards in security.Join our dynamic, fast-paced team that prioritizes transparency, skillful execution, and impactful contributions. Here, every team member's voice is valued, and everyone contributes to shaping how AI enhances safety and connectivity in our world.Meet the TeamOur team at Coram AI is comprised of seasoned entrepreneurs and technology innovators with over a decade of experience building autonomous vehicles at prestigious institutions such as Stanford University, Oxford University, Zoox, and Lyft. Having successfully founded and exited various tech companies, they have embarked on this new venture with Coram AI.The Role & RequirementsWe are on the lookout for a dedicated Technical Support Engineer to become an integral part of our Bangalore team. In this role, you will act as a vital link between our customers and our product, diagnosing issues, analyzing systems and metrics, and ensuring that our clients receive prompt, insightful solutions. Additionally, you will contribute to our continuous improvement by documenting solutions and automating responses to recurring challenges.In this role, you will:Diagnose and resolve customer issues by analyzing logs, querying APIs, and utilizing monitoring tools such as GrafanaMaintain clear communication with customers throughout the resolution process, ensuring they remain informed and reassuredDevelop and maintain documentation for critical and recurring issuesIdentify trends and create automation or solutions to prevent recurring issuesCollaborate with engineering teams to escalate complex bugs and advocate for customer needsAssist in enhancing support processes and toolsYou would be an excellent fit if you have:2+ years of experience in technical support or a related customer-facing technical roleProficiency in debugging issues using APIs, logs, and observability toolsStrong ability to produce clear documentation and runbooksExperience with scripting or automation tools to enhance efficiency

Join our dynamic enterprise support team at Meter, where you will tackle some of the most challenging network issues that our enterprise customers face. In this role, you will engage with complex problems that span multiple sites, systems, and partners, requiring a comprehensive technical understanding and a commitment to ownership. Your efforts will ensure that our networks operate seamlessly as cohesive systems rather than disparate components.We are looking for proactive problem-solvers who are eager to engage early in the troubleshooting process, driving resolutions from start to finish. Your work will empower our customers to focus on their business without being burdened by network complexities. If you thrive in challenging environments, value accountability, and are passionate about enhancing enterprise networking support at scale, this team is the perfect fit for you.Your Role is Essential to Meter's SuccessOur enterprise customers rely heavily on their networks for core operations. When issues arise, swift action, clear communication, and deep technical expertise are crucial. We are expanding our team to address the increasing complexity and impact of these enterprise cases, which demand rapid and precise execution.This position is pivotal in shaping Meter’s trajectory by ensuring that our top engineers take ownership of the most challenging problems, bridging the gap between exceptional troubleshooting and enterprise-level support. A unique aspect of this role is the expectation of ownership.Your Impact Will IncludeManaging high-impact enterprise support cases from initial assessment to resolution.Resolving complex issues across wired, wireless, WAN security, and client environments at scale.Proactively advancing issues when progress stagnates due to inadequate context, unclear responsibility, or external dependencies.Effectively escalating issues to Engineering, Operations, ISPs, and vendors with clear technical context.Documenting recurring failure patterns and contributing to improved runbooks, support standards, and product enhancements.Navigating issues that extend across various sites, systems, and teams under operational constraints.We're Seeking Candidates Who PossessRobust networking fundamentals and experience in supporting complex or multi-site environments.A strong sense of ownership and the tenacity to tackle ambiguous or slow-moving challenges.The capability to communicate effectively under pressure with both technical and non-technical stakeholders.

Join Kaseya as a Technical Support Engineer and become a key player in delivering exceptional support to our clients. In this role, you will troubleshoot technical issues, provide solutions, and enhance customer satisfaction. You will collaborate with cross-functional teams to ensure seamless service delivery and contribute to the continuous improvement of our support processes.