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Customer Support Billing Specialist I

EquipmentShareColumbia, MO (Headquarters)
On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for candidates who possess:Strong communication skills, both verbal and written. Ability to handle multiple tasks and work under pressure. Proficiency in Microsoft Office Suite and billing software. Experience in customer service or billing support is preferred. A proactive attitude towards problem-solving and customer satisfaction.

About the job

EquipmentShare is looking for a Customer Support Billing Specialist I to join the team at its Columbia, MO headquarters. This role supports both internal and external customers, answering billing and payment questions while working closely with Accounts Receivable, Collections, and Rental Operations. The position plays a key part in building strong relationships across EquipmentShare’s rental markets and ensuring prompt, accurate service.

What you will do

  • Handle daily responsibilities in alignment with EquipmentShare’s mission and values.
  • Answer billing and payment questions clearly and helpfully, escalating issues when necessary.
  • Respond to customer inquiries by phone, chat, and email, meeting established quality and service standards.
  • Listen carefully to customer concerns, showing empathy in every interaction.
  • Document customer feedback by preparing Voice of Customer (VOC) reports.
  • Develop and maintain positive working relationships with customers and team members.
  • Organize tasks to meet productivity and turnaround goals.
  • Stay informed about EquipmentShare products, services, and systems to provide accurate information.

Location

This position is based onsite at EquipmentShare’s Corporate Headquarters in Columbia, MO.

About EquipmentShare

EquipmentShare is dedicated to transforming the construction industry through innovative technology and exceptional customer support. Our mission is to empower customers and communities, and we value building a team that is passionate about making a difference.

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