Customer Support Billing Specialist I

EquipmentShare is looking for a Customer Support Billing Specialist I to join the team at its Columbia, MO headquarters. This role supports both internal and external customers, answering billing and payment questions while working closely with Accounts Receivable, Collections, and Rental Operations. The position plays a key part in building strong relationships across EquipmentShare’s rental markets and ensuring prompt, accurate service. What you will do Handle daily responsibilities in alignment with EquipmentShare’s mission and values. Answer billing and payment questions clearly and helpfully, escalating issues when necessary. Respond to customer inquiries by phone, chat, and email, meeting established quality and service standards. Listen carefully to customer concerns, showing empathy in every interaction. Document customer feedback by preparing Voice of Customer (VOC) reports. Develop and maintain positive working relationships with customers and team members. Organize tasks to meet productivity and turnaround goals. Stay informed about EquipmentShare products, services, and systems to provide accurate information. Location This position is based onsite at EquipmentShare’s Corporate Headquarters in Columbia, MO.

Join Our Team as an IT Support Specialist I at EquipmentShare!At EquipmentShare, we are on the lookout for a dedicated IT Support Specialist I to join our corporate office in Columbia, MO. As our department expands, we need a tech-savvy individual who is eager to support our growing team and enhance our IT services.Key Responsibilities:Provide timely support to incoming requests via phone, email, Slack, or our IT service management platform.Troubleshoot and resolve technical issues related to computers, televisions, mobile devices, printers, and network connectivity.Assist users with software applications, account access, and password management.Document all interactions and solutions accurately in our ticketing system.Escalate unresolved issues to Tier 2 support with comprehensive details.Support onboarding processes for new employees by setting up user accounts and devices.Manage offboarding tasks, including account deactivation and equipment retrieval.Collaborate with IT team members to identify and resolve recurring technical issues.Participate in after-hours on-call rotation for support needs.

Join EquipmentShare as a Customer Support SpecialistAt EquipmentShare, we are on the lookout for a dedicated Customer Support Specialist to join our team at our corporate headquarters in Columbia, MO. In this key role, you will be instrumental in delivering outstanding service to both our internal and external customers in a dynamic multi-channel environment. Building and nurturing strong relationships with rental markets and T3 customers is vital as you assist in managing support requests across EquipmentShare's operations. Your ability to communicate professionally and deliver timely, accurate support is crucial to the success of this position.Key ResponsibilitiesExecute job functions in alignment with EquipmentShare’s core vision, mission, and values.Provide top-tier customer service by offering clear answers to inquiries and making appropriate referrals as necessary.Address customer questions via phone, chat, and email with accuracy and professionalism, adhering to established quality and service standards.Develop and maintain professional relationships with both internal teams and external customers.Efficiently manage your time to meet productivity and turnaround expectations.Acquire and maintain comprehensive knowledge of EquipmentShare’s products, services, processes, and core systems to respond effectively to inquiries.Utilize available resources to ensure work is completed with precision and efficiency, meeting established service standards.Adhere to EquipmentShare’s corporate policies, procedures, and comply with all relevant state and federal laws.Enhance your knowledge of the construction industry through active participation in professional development opportunities.Collaborate with team members to achieve departmental and organizational goals.Perform additional duties as assigned.Why Choose EquipmentShare?Competitive salary.Comprehensive medical, dental, and vision coverage for full-time employees.401(k) plan with company match.Generous paid time off (PTO) policy.

Join Paytient as a Customer Support Representative I and become a vital part of our mission to enhance the healthcare experience for patients. In this role, you will be responsible for providing exceptional support to our users, guiding them through our services, and ensuring their needs are met effectively.

Join Us in Shaping the Future — EquipmentShare is Searching for an IT Support Specialist IAt EquipmentShare, we’re not merely filling a position — we’re building a dynamic team dedicated to creating innovations that reshape the construction industry. Our mission is to empower contractors and communities through cutting-edge technology and real-time support, backed by a team that genuinely cares.We’re on the lookout for an IT Support Specialist I to join our Corporate HQ in Columbia, MO. If you’re eager to grow, bring enthusiasm and drive to your work, and contribute to building the future of construction, we want to hear from you!

Join Us in Shaping the Future!EquipmentShare is actively seeking a Bilingual Customer Support Specialist (After Hours) at our Corporate Headquarters in Columbia, MO. We are not merely filling a position; we are building a dynamic team dedicated to revolutionizing the construction industry. Our mission is to empower contractors and communities by leveraging innovative technology and providing real-time support.As a crucial member of our team, the Customer Support Specialist I will be responsible for delivering outstanding service to both our internal and external customers across various channels. This role requires establishing strong relationships within rental markets and efficiently managing support requests throughout EquipmentShare.

Join T-Rex Solutions as an IT Field Support Specialist and play a vital role in enhancing national security infrastructure. We are seeking a dedicated individual to join our team in Columbia, MD, who is ready to make a difference.Key Responsibilities:Provide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.Conduct site surveys, assess and document current configurations and user requirements.Analyze existing requirements to prepare specifications for hardware acquisitions.Develop hardware installation schedules and prepare documentation for configuration changes.Train site personnel in the proper use of hardware and build specialized interconnecting cables.Support network upgrade projects and end-user connectivity needs.Work Hours: Must be available to work an 8-hour shift between 6 AM and 6 PM, as determined by management.

EquipmentShare is seeking an IT Support Specialist II based at its Columbia, MO headquarters. This position plays a key role in maintaining reliable IT systems and providing technical assistance to internal teams. What you will do Diagnose and resolve hardware and software issues for employees Help maintain and enhance IT infrastructure Address daily technology needs for multiple departments Offer suggestions to improve technology processes Role focus This role centers on supporting colleagues with their technology challenges and ensuring smooth operation of IT resources. Collaboration with various teams and a proactive approach to process improvement are important aspects of the position.

Role overview The Fleet Sales Support Specialist at EquipmentShare plays a key part in keeping fleet sales operations organized and responsive. Based at the Columbia, MO headquarters, this role supports both the sales team and customers by managing daily tasks that keep the process moving smoothly. What you will do Handle customer questions and requests related to fleet sales Prepare, review, and organize sales documents Assist with fleet management activities as assigned Contribute to the accuracy and efficiency of sales operations Location This position is onsite at EquipmentShare's headquarters in Columbia, Missouri.

Join T-Rex Solutions as an IT Field Support Specialist and play a crucial role in supporting national security infrastructure in the Columbia, MD area. We are seeking a fully cleared candidate who is ready to make a significant impact.Key Responsibilities:Deploy the latest computer images to new and refurbished computers using MDT servers.Process equipment requests for newly imaged workstations based on daily priorities.Configure computers, communication devices, and peripheral equipment.Provide training to site personnel on imaging tools.Troubleshoot, repair, and test computer workstations, servers, printers, and teleconferencing equipment.Install and configure workstations, servers, and associated cabling.Maintain government or vendor-manufactured fiber optic modems and telephone systems.Ensure image benches are operational and notify management of any issues.

Join T-Rex Solutions as a Mobility Field Support Specialist and play a vital role in supporting essential national security systems. If you are passionate about technology and want to contribute to the safety and security of our nation, we want to hear from you!Key Responsibilities:Conduct site surveys to evaluate and document existing configurations and user needs.Analyze current requirements and generate specifications for hardware procurement.Create detailed schedules for hardware installations.Document configuration changes through prepared drawings.Oversee site installations and configure computers, communication devices, and peripherals.Provide training to site personnel on hardware usage.Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment.Install and configure computer systems, printers, and associated cabling.Maintain fiber optic/Ethernet cables and telephone systems as per government and vendor standards.

Join Our Team as a Fleet Operations Support SpecialistAt EquipmentShare, we're on the lookout for a dedicated Fleet Operations Support Specialist to join us at our corporate headquarters in Columbia, MO. As our team expands, your role will be pivotal in supporting our sales and operations efforts.The Fleet Operations Support Specialist will serve as a key liaison for our sales teams, providing critical support for used and retail fleet sales, ensuring seamless deal closures, and maintaining effective communication across departments.Key ResponsibilitiesFacilitate the quoting, invoicing, and sales closure processes for used and retail fleet sales.Maintain regular communication with Territory Account Managers (TAMs) and national sales teams, responding to inquiries related to equipment inventory and preparing closing documents.Assist sales teams with Rent Purchase Option (RPO) support and generate quotes as needed.Provide support to sales teams and managers during the sales process, including invoicing, margin calculations, and equipment payoff assistance.Utilize company systems as outlined in Standard Operating Procedures (SOPs) to ensure accurate transaction records.Review and update reports in the ES Looker system as assigned.Collaborate effectively with internal and external teams to expedite the sales support process.Manage and respond to inquiries in the team inbox, addressing various sales-related questions.Prepare documentation for large fleet sales and maintain operational procedure documents as living resources.Coordinate logistics for large equipment sales, including preparation and delivery arrangements.Perform additional responsibilities as directed by management.

EquipmentShare seeks a Fleet Operations Support Specialist to join the team at its Columbia, MO headquarters. This position plays a key part in keeping fleet operations running efficiently by working with several departments to coordinate daily tasks. Key responsibilities Work with internal teams to improve and streamline fleet processes Help schedule and coordinate routine maintenance for fleet vehicles and equipment Respond to fleet-related questions and handle requests from across the company Apply attention to detail and practical problem-solving to support smooth operations Work location This role is based onsite at EquipmentShare's headquarters in Columbia, Missouri.

Join our dynamic team at Artech Information Systems LLC as a Desktop Support Specialist. In this role, you will be at the forefront of providing exceptional technical support to our clients, ensuring their systems are operating smoothly and efficiently. You will be responsible for troubleshooting hardware and software issues, assisting with installations, and maintaining computer systems. Your expertise will help improve user experience and productivity.

Join our dynamic team as a Desktop Support Specialist at Artech Information Systems LLC, where you will play a crucial role in ensuring seamless IT operations. Your primary responsibilities will include troubleshooting hardware and software issues, providing technical support to end-users, and maintaining desktop systems. If you are passionate about technology and customer service, this is the perfect opportunity for you!

We are seeking a dedicated and detail-oriented Deskside Support Specialist to join our dynamic team in Columbia, Maryland. In this critical role, you will provide exceptional technical support to end-users, ensuring a seamless and efficient IT experience. Your responsibilities will include troubleshooting hardware and software issues, setting up workstations, and collaborating with IT teams to enhance infrastructure and user satisfaction.

Position Overview:The Product Specialist for GCMS plays a pivotal role in providing comprehensive support for our clients' GCMS product line. This includes crafting technical documentation related to marketing, sales, application usage, training, maintenance, installation, and offering phone support. Your expertise will ensure that our clients receive the highest level of service and understanding of our products.Travel and direct customer engagement may be necessary to support assigned products. Additional duties include training customers and internal staff, along with other responsibilities as assigned.

Join our dynamic team at Covista as an Enrollment Specialist, where you will play a crucial role in guiding individuals through the enrollment process. Your responsibilities will include assisting potential customers in understanding our offerings, answering inquiries, and ensuring a seamless enrollment experience. We are looking for a detail-oriented individual with excellent communication skills and a passion for helping others.

Join Crossmark as an In-Store Demonstration Specialist, where you'll play a vital role in showcasing products to customers and enhancing their shopping experience. You will engage with shoppers, provide informative product demonstrations, and drive sales through exceptional customer interactions.

The A. O. Garcia Agency seeks a Client Benefits Specialist to support clients remotely from Columbia, Missouri. This role centers on helping individuals understand and use their benefits, all while working from home. Key responsibilities Answer client questions related to their benefits Guide clients through each step of the benefits process Provide support so clients can use their benefits effectively Work to ensure clients have a positive experience Remote work details This position is fully remote, but applicants should be based in Columbia, Missouri.