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Customer Support Associate - Healthcare Navigation

On-site Full-time

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WHO YOU ARE: You are a proactive individual with a strong commitment to providing exceptional service. You thrive in a fast-paced environment and are eager to make a positive impact in the healthcare sector.

About the job

This position requires full-time, on-site work, 5 days a week at our Denver Tech Center Office (this is NOT a remote role), with an anticipated start date of Tuesday, May 12th, 2026.

ABOUT THE ROLE:

We are seeking a dedicated Health Guide who shares our passion for transforming healthcare outcomes. Our innovative digital platform simplifies the healthcare experience for both employers and members by integrating medical, pharmacy benefits, and virtual care.

As a Health Guide, you will play a crucial role in assisting our members with their healthcare inquiries and needs. Navigating healthcare can often be a complicated and frustrating journey. At Rightway, we strive to enhance this experience by providing our members with a reliable expert resource to guide them through their healthcare path.

Our Navigation Operations team is fast-paced, dynamic, and expanding. We are looking for individuals who are passionate about delivering exceptional concierge service and improving the healthcare experience for consumers.

KEY RESPONSIBILITIES:

  • Deliver healthcare navigation concierge services via phone, chat, text, and email.
  • Identify high-quality care providers tailored to members' needs and preferences.
  • Address benefit-related questions, ensuring members comprehend their options and financial responsibilities, such as deductibles, coinsurance, and out-of-pocket maximums.
  • Assist members with healthcare billing inquiries and resolve issues.
  • Help coordinate care for members, including scheduling doctor appointments and arranging ancillary support services.

About Rightway Healthcare

At Rightway Healthcare, our mission is centered around unlocking transformative healthcare experiences. We are committed to simplifying the healthcare journey for our members through our state-of-the-art digital platform, which encompasses medical, pharmacy benefits, and virtual care. Join us in revolutionizing the healthcare experience!

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