Customer Support Associate - Healthcare Navigation

This position requires full-time, on-site work, 5 days a week at our Denver Tech Center Office (this is NOT a remote role), with an anticipated start date of Tuesday, May 12th, 2026. ABOUT THE ROLE: We are seeking a dedicated Health Guide who shares our passion for transforming healthcare outcomes. Our innovative digital platform simplifies the healthcare experience for both employers and members by integrating medical, pharmacy benefits, and virtual care. As a Health Guide, you will play a crucial role in assisting our members with their healthcare inquiries and needs. Navigating healthcare can often be a complicated and frustrating journey. At Rightway, we strive to enhance this experience by providing our members with a reliable expert resource to guide them through their healthcare path. Our Navigation Operations team is fast-paced, dynamic, and expanding. We are looking for individuals who are passionate about delivering exceptional concierge service and improving the healthcare experience for consumers. KEY RESPONSIBILITIES: Deliver healthcare navigation concierge services via phone, chat, text, and email. Identify high-quality care providers tailored to members' needs and preferences. Address benefit-related questions, ensuring members comprehend their options and financial responsibilities, such as deductibles, coinsurance, and out-of-pocket maximums. Assist members with healthcare billing inquiries and resolve issues. Help coordinate care for members, including scheduling doctor appointments and arranging ancillary support services.

Bilingual Spanish Customer Support Associate – Healthcare Navigation Location and Schedule This position is fully onsite at the Denver Tech Center Office in Denver, CO. In-person attendance is required five days a week, starting Tuesday, May 19, 2026. Role overview As a Bilingual Spanish Health Guide at Rightway Healthcare, this role supports members as they move through the healthcare system. The Health Guide serves as a reliable point of contact, helping people understand their benefits, locate care, and resolve issues. Rightway’s digital platform brings together medical, pharmacy, and virtual care to simplify healthcare for both employers and members. The Navigation Operations team emphasizes service and clear communication. Team members support those who may feel overwhelmed by healthcare decisions, working to make the process less confusing and more supportive. What you will do Provide healthcare navigation support by phone, chat, text, and email in both Spanish and English. Assist members in finding care providers that fit their needs and preferences. Answer questions about healthcare benefits, including coverage, deductibles, coinsurance, and out-of-pocket maximums. Help with billing questions and resolve payment issues. Schedule doctor appointments and arrange additional support services as needed.

The Colorado Coalition for the Homeless is dedicated to preventing homelessness and developing enduring solutions for families, children, and individuals at risk across Colorado. Our organization not only advocates for but also provides comprehensive housing solutions and a variety of support services aimed at enhancing the health, well-being, and stability of those we serve. Our Service Philosophy: We firmly believe that everyone deserves access to adequate housing and healthcare. Our mission is to eliminate barriers that hinder individuals from accessing these fundamental rights. By ensuring that housing and healthcare are available to all, we contribute to building a stronger society. Our approach to ending homelessness involves:· Respecting the inherent dignity of those we assist, recognizing their potential, and nurturing their hope for a better future.· Cultivating resilient, compassionate, and trauma-informed communities by merging housing, healthcare, and supportive services.· Promoting social and racial equity, inclusion, and diversity while challenging the existing norms alongside our staff and stakeholders.· Striving for excellence through ongoing quality assurance, innovation, and professional growth.· Utilizing our resources wisely and effectively.The Medical Assistant III - Patient Navigator (PN) plays a vital role in helping patients navigate the healthcare landscape, effectively minimizing barriers to care by leveraging available resources. The PN is responsible for delivering case management and navigation services to ensure patients receive the necessary care, attend medical appointments, and access essential social and financial support. NOTE: To ensure our consumers receive optimal care, the selected candidate must complete our internal credentialing and privileging process prior to their start date. The timeline for credentialing and privileging is contingent upon the candidate's submission of required documents. Please be aware that the start date will be scheduled once this process is finalized.

Company OverviewPlayground is dedicated to making high-quality child care accessible for everyone. We have developed industry-leading software to manage every aspect of running a child care business. With millions of dollars in funding and numerous statewide contracts, Playground collaborates with thousands of schools nationwide. Our founders have been recognized by Forbes as part of the 30 Under 30, showcasing our impactful work within the industry.At Playground, we are experiencing rapid growth and are comprised of a team of innovative thinkers willing to tackle large, complex projects.About the RoleAs a vital member of our Customer Support team, you will serve as the first point of contact for our clients, ensuring their success and satisfaction with our platform. Your key responsibilities will involve managing support requests, troubleshooting issues, and assisting clients in effectively utilizing our product. Your empathetic communication skills and ability to build strong relationships will be essential in creating positive experiences for our clients.Key Responsibilities:Foster Customer Success: Deliver empathetic, customer-focused support by understanding the unique needs of each client.Manage Live Chat Inquiries: Respond promptly and professionally to customer questions via chat.Resolve Issues Collaboratively: Troubleshoot technical problems and guide customers towards effective solutions.Cross-Functional Collaboration: Work with product and engineering teams to escalate and resolve complex issues.Contribute to Product Development: Document and track customer interactions and feedback to support continuous product enhancement.Educate Customers: Proactively identify opportunities to inform clients about product features and best practices.Become a Product Authority: Maintain a comprehensive understanding of our platform to provide accurate support.Career Growth: High performers will have the opportunity to transition into onboarding or implementation roles within Playground.Update Help Center: Regularly maintain and enhance our Help Center by creating new articles.

Join Zocks as a Customer Support Specialist and play a vital role in enhancing our customer experience. We are seeking a dedicated individual who is passionate about helping customers and providing top-notch support. If you thrive in a dynamic environment and possess excellent communication skills, we encourage you to apply!Location and Logistics: This is a hybrid position, requiring you to report to our Denver office for at least 51% of your working hours. You will need to be present in the office 100% of the time during your initial 60 days of employment to facilitate training and integration.Shifts are available from Monday to Friday, with the following options:7am-4pm MST or 9am-6pm MST.Salary: The starting salary for this role is between $70,000 and $80,000, with the potential for a variable bonus based on the company’s performance.Visas: We are unable to provide sponsorship for work visas for this position. Candidates must have authorization to work in the United States.Interview Process: The interview process includes an initial 30-minute call with our recruiter, followed by up to three interviews lasting between 30-45 minutes each. Expect one interview to focus on hypothetical support scenarios. The total estimated time commitment for interviews is up to 3 hours.Please be aware that due to the sensitive nature of our work in the financial services sector, the selected candidate will undergo background and reference checks as part of the onboarding process.

About the Role True Anomaly Inc. is hiring an Engineering Manager focused on Guidance, Navigation, and Control (GNC) in Denver, CO or Long Beach, CA. This position leads a team of engineers working on advanced GNC systems for aerospace projects, directly supporting space exploration and satellite technology. What You Will Do Guide and support a team of engineers as they design and implement GNC systems Oversee project timelines and ensure technical and operational goals are met Mentor team members and encourage professional growth Promote a collaborative and innovative team environment Communicate project progress and technical details with stakeholders Who We’re Looking For Experienced leader with a background in GNC engineering Strong communicator who can coordinate across teams and with stakeholders Track record of delivering complex technical projects on schedule Committed to fostering teamwork and technical excellence

Fivetran builds technology that helps organizations integrate customer data into their data warehouses, removing the need for ongoing engineering or maintenance. The goal: make accessing and using data as reliable as flipping a switch. Every day, more companies use Fivetran to become data-driven. Role Overview The Customer Support Engineer II will join the API Connector Team, supporting customers as they use Fivetran’s data pipeline products. This role focuses on solving technical issues, collaborating with both customers and Fivetran teams, and ensuring that problems are resolved quickly and thoroughly. Customer Support Engineers are advocates for customers, working to resolve issues and prevent them from recurring. How You’ll Work This is a full-time, hybrid position based in either the Denver or Oakland office. The hybrid schedule includes two days per week in the office, supporting both remote flexibility and in-person teamwork.

Join Procare Solutions as an Associate Customer Success Manager and become an integral part of our dynamic team. In this role, you will be responsible for ensuring our clients achieve maximum value from our services. You'll engage with customers to understand their needs, provide solutions, and foster strong relationships that drive customer satisfaction and retention.

About StableAt Stable, our aim is to revolutionize how businesses establish their presence online. We provide a seamless solution for companies to manage their physical mail through a dedicated business address and an intuitive online dashboard. Trusted by over 10,000 organizations, including industry leaders like Gitlab, Glassdoor, and Indiegogo, we help automate mailroom processes and serve as a permanent business address for IRS, state, and vendor communications.Our innovative tools are designed to navigate outdated regulations that were established in the 1800s, empowering modern companies to thrive without the constraints of physical geography.We are committed to transforming the cumbersome system of entity management, starting with business addresses and mail. By simplifying these complex processes, we deliver delightful experiences that equip today's businesses with the necessary tools to advance swiftly.Backed by prominent Silicon Valley investors such as Y Combinator, Craft Ventures, and Hustle Fund, Stable is experiencing rapid growth. We cater to a diverse range of clients, from budding startups to publicly traded corporations across various sectors, including technology, logistics, and property management.This is a unique opportunity to join an early-stage startup as one of the foundational team members and play a crucial role in reshaping the future of business operations.‍‍ Role OverviewAs a Customer Support Specialist, you will be at the forefront of customer engagement, ensuring that our clients receive exemplary support and fostering their satisfaction. Delivering an outstanding customer experience is pivotal to our growth strategy, encouraging customer loyalty and referrals.In this role, you will interact directly with our clientele — CEOs, founders, and operations managers from rapidly growing enterprises worldwide. As part of our expanding Customer Experience (CX) team, your key responsibilities will include offering high-quality support and leveraging insights from customer interactions to advocate for their needs.Key Responsibilities:Email Support: Manage customer relationships through effective email communication and resolution of support tickets.Customer Advocacy: Use customer feedback to identify areas for service improvement and enhance the overall customer experience.

Since its inception, Fivetran has been dedicated to simplifying and securing data access, making it as reliable as electricity. With Fivetran, customer data seamlessly integrates into data warehouses, ready for querying without the need for engineering or maintenance. We take pride in empowering organizations to harness our technology daily, enabling them to become genuinely data-driven.About the RoleFivetran is revolutionizing data pipelines for the modern data landscape, serving thousands of companies. We are seeking a Customer Support Engineer for our API Connector Team. In this role, you will tackle exciting technical challenges while collaborating with both internal teams and external partners to ensure swift resolutions to issues. As a Customer Support Engineer, you will serve as the technical champion for our customers, working closely with passionate teams to provide an exceptional experience. Our holistic approach emphasizes not only resolving issues but also preventing them in the future.This is a full-time, hybrid position based in our Denver, CO office. Our hybrid work model allows for a combination of remote flexibility and in-person collaboration, requiring two days in the office each week to foster team connection and growth.

Fastly’s edge cloud platform supports organizations like GitHub, Yelp, Paramount, and JetBlue by processing and protecting digital applications close to users. The company’s mission is to create a more trustworthy Internet through secure and reliable digital experiences. Team overview The Customer Support Engineering (CSE) team serves as the primary contact for Fastly customers using the edge cloud platform. This group manages support across Tier 1, 2, and 3, focusing on both technical expertise and empathy. The team also leads Mission Control Engineers (MCEs), who deliver proactive support through the Mission Control Program (MCP). MCP emphasizes observability, advocacy, and event management, aiming to shift from reactive troubleshooting to proactive, scalable support. Strategic customers benefit from reliable assistance and strong observability during their busiest periods. What you will do Lead a distributed support team: Manage engineers at all support tiers and dedicated MCEs. Mentor the group to adopt proactive ownership and ensure the Mission Control Program can scale for high-traffic events. Drive delivery and execution: Identify workflow bottlenecks, clear obstacles, and set realistic project timelines. Oversee project completion and manage runbooks and After-Action Report handoffs to Engineering and Product for MCP activities. Oversee strategic resource governance: Use a "Swarm" approach to resolve complex customer issues, involving internal experts when needed. Monitor the health of these swarms, audit cases for compliance, and apply prioritization frameworks such as MoSCoW, Eisenhower matrices, and the EADS model to assess program health. Location This position is available in Austin, TX; Birmingham, AL; Chicago, IL; Denver, CO; Des Moines, IA; Little Rock, AR; Milwaukee, WI; Minneapolis, MN; New Orleans, LA; or Oklahoma City, OK.

Join our dynamic team as a Product Support Engineer at Artech Information Systems LLC. In this role, you will be instrumental in ensuring exceptional customer satisfaction through effective product support and technical assistance. You will troubleshoot issues, provide solutions, and work closely with our development team to enhance product features. Your expertise will help optimize user experience and streamline processes.

Amaze Health provides a concierge-style virtual care experience, acting as a trusted partner for patients seeking guidance for sudden illnesses, chronic conditions, and mental health support. Our mission is to navigate the complexities of healthcare with clarity, compassion, and confidence, empowering patients to take charge of their health journeys. By fostering a supportive environment, we ensure that each individual feels heard and cared for. Join us as we revolutionize healthcare, one patient at a time.We are in search of a motivated and detail-oriented Account Manager to cultivate robust, trust-based relationships with our clients, ensuring their long-term satisfaction and success. This position is primarily focused on client engagement, onboarding, communication, and continuous support, acting as the main point of contact throughout the client lifecycle.The ideal candidate possesses a strong customer service ethos, meticulous attention to detail, and a solid understanding of employee benefits and healthcare services to assist clients effectively.This is a fully in-office role requiring excellent assessment skills and the ability to collaborate closely with care teams, with approximately 25-40% travel expected monthly.

Join our dynamic team at aircommunities as a Technical Support Specialist! In this crucial role, you will be the first line of support for our customers, assisting them with technical inquiries and ensuring a seamless experience with our products. Your expertise will help us maintain our commitment to exceptional customer service.

Join our dynamic team at CoreSite Realty Corporation as a Customer Success Representative, where you will play a crucial role in enhancing client satisfaction and ensuring a positive experience. In this fast-paced environment, you will engage with customers to understand their needs, assist them with inquiries, and provide exceptional support.

Role overview The Renewal Support Consultant at aircommunities plays a key part in maintaining strong client relationships in Denver. The position centers on helping clients navigate the renewal process, with a clear focus on customer satisfaction and retention. What you will do Work directly with clients to understand their needs and respond to concerns Guide customers step by step through the renewal process Support efforts to build and sustain long-term client relationships

Join Our Mission at Strive HealthAt Strive Health, we are committed to revolutionizing kidney care. Our mission is clear: to transform a broken healthcare system into one that prioritizes early detection, patient engagement, and comprehensive care coordination. By improving outcomes for individuals with kidney disease, we significantly reduce the need for emergency dialysis and hospital admissions. Our model of high-touch care collaborates with local providers and leverages predictive data to assist at-risk patients throughout their healthcare journey. We celebrate diversity, acknowledge our achievements, and foster a supportive environment, making Strive Health the ideal workplace for top healthcare talent. Become a part of our initiative to create real change in the lives of those we serve.

Join our dynamic team at 360 IT Professionals as a Healthcare Project Manager. In this role, you will lead healthcare projects from inception to completion, ensuring timely delivery and alignment with client needs. You will collaborate with cross-functional teams, manage project timelines, and communicate effectively with stakeholders to drive successful outcomes.

Join our dynamic team at 360 IT Professionals as a Help Desk Support Analyst in the heart of Denver, CO. We are seeking an enthusiastic and tech-savvy individual who excels in providing exceptional customer support in a fast-paced environment. Your role will involve resolving technical issues, assisting users with software and hardware inquiries, and ensuring a seamless IT experience for all stakeholders.

Role Overview Angi Inc. is hiring a Pro Support Frontline Representative based in Denver, CO, with remote work available. This position serves as the first point of contact for professionals using Angi's platform. The role focuses on helping clients resolve issues and delivering support that keeps their experience smooth. What You Will Do Respond to inquiries from professionals using Angi Troubleshoot problems and address concerns as they arise Provide solutions that improve the experience for our pros Engage with clients to ensure their needs are met efficiently