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Customer Success Manager

Hybrid Full-time

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Experience Level

Manager

Qualifications

Key Qualifications:Over 5 years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role. A strong advocacy for customer needs, acting as an extension of your customers' teams within MongoDB. Technical aptitude with a willingness to learn about MongoDB and database technologies. Ability to operate autonomously, taking full ownership of your customer portfolio and making strategic decisions for effective outcomes. An entrepreneurial mindset that allows for innovation and the development of new processes to serve customer segments better. A collaborative spirit, working closely with Sales, Professional Services, and Technical Services to align on strategic customers. Exposure to database, cloud, and infrastructure technologies is advantageous. Bilingual in English and Turkish is preferred.

About the job

As a Customer Success Manager at MongoDB, you will embody a passion for technology and an eagerness to tackle new challenges head-on. We seek an individual who excels in ambiguous situations and can work independently while upholding a customer-centric mindset, contributing to the evolution of our programs. In this pivotal role, you will serve as a primary point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.

This position is hybrid and we are actively looking for candidates based in Dubai.

About MongoDB, Inc.

MongoDB, Inc. is a leading modern data platform that empowers developers and organizations to build and deliver applications faster and more efficiently. With a vibrant community and a commitment to innovation, MongoDB is revolutionizing the way organizations handle data. Our team is dedicated to fostering a supportive and collaborative work environment.

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